Lead Server resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Extensive experience in customer service for over 5 years, and highly skilled in dealing with high volume service as well as multi-tasking serving with managing.

  • High-Volume Customer Service
  • Accurate Money Handling
  • Order Accuracy
  • Guest Relations Management
  • Point of Sale Systems
  • Compliance standards
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 11+ staff members.
Work History
Lead Server, 07/2018 to Current
Sunrise Senior LivingSilver Spring, MD,

111 Lovell Rd, Farrugut TN 37934

GM: Jamison Gibson

Phone: XXX6713447

  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Supported needs of eleven- person wait staff who attended to specific needs of countless customers daily for a fast paced restaurant with social relevancy and intentionality.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Greeted and maintained relationships with regular customers.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in a high-traffic restaurant while maintaining calm, professional demeanor.
  • Managed food resources, memorized orders and coordinated service in 35-table restaurant.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Customer Service Associate, 02/2018 to 11/2018
The Tjx Companies, Inc.Brandon, FL,

140 Green Rd, Knoxville TN 37920

Phone: XXX5731457

  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Provided basic technical support for clients on wide range of company products.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Helped average of 100 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Described and explained details about home enhancement options to inform customers and guide purchasing decisions.
  • Entered customer interaction details in an excel spread sheet to track requests, document problems and record solutions offered.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Suggested new procedure to persuade cancelling customers to stay with company.
Philosophy Brand Ambassador , 03/2017 to 03/2018
PhilosophyCity, STATE,

HQ: 3809 E Watkins St, Pheonix AZ 85034

Supervisor: Stephanie Hughes

Phone: 3367078200

  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Communicated product value, quality and style to educate and entice potential customers.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Identified issues, analyzed information and provided solutions to problems.
  • Researched and organized competitor information using Microsoft word and Excel.
High School Diploma: , Expected in 05/2015
Maryville High School - Maryville, TN

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Resume Overview

School Attended

  • Maryville High School

Job Titles Held:

  • Lead Server
  • Customer Service Associate
  • Philosophy Brand Ambassador


  • High School Diploma

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