Lead Server resume example with 4+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Extensive experience in customer service for over 5 years, and highly skilled in dealing with high volume service as well as multi-tasking serving with managing.
Skills
High-Volume Customer Service
Accurate Money Handling
Order Accuracy
Guest Relations Management
Point of Sale Systems
Compliance standards
Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised team of 11+ staff members.
Work History
Lead Server, 07/2018 to Current Sunrise Senior Living – Silver Spring, MD,
111 Lovell Rd, Farrugut TN 37934
GM: Jamison Gibson
Phone: XXX6713447
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Supported needs of eleven- person wait staff who attended to specific needs of countless customers daily for a fast paced restaurant with social relevancy and intentionality.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Greeted and maintained relationships with regular customers.
Scheduled numerous reservations and managed seating arrangements simultaneously in a high-traffic restaurant while maintaining calm, professional demeanor.
Managed food resources, memorized orders and coordinated service in 35-table restaurant.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Checked identification to enforce age regulations for alcoholic beverages.
Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Kept register accurate through correct billing, payment processing and cash management practices.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Customer Service Associate, 02/2018 to 11/2018 The Tjx Companies, Inc. – Brandon, FL,
140 Green Rd, Knoxville TN 37920
Phone: XXX5731457
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Provided basic technical support for clients on wide range of company products.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Helped average of 100 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
Described and explained details about home enhancement options to inform customers and guide purchasing decisions.
Entered customer interaction details in an excel spread sheet to track requests, document problems and record solutions offered.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Suggested new procedure to persuade cancelling customers to stay with company.
Philosophy Brand Ambassador , 03/2017 to 03/2018 Philosophy – City, STATE,
HQ: 3809 E Watkins St, Pheonix AZ 85034
Supervisor: Stephanie Hughes
Phone: 3367078200
Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
Organized and stocked merchandise to keep necessary levels for sales demand.
Communicated product value, quality and style to educate and entice potential customers.
Used Microsoft Word and other software tools to create documents and other communications.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Identified issues, analyzed information and provided solutions to problems.
Researched and organized competitor information using Microsoft word and Excel.
Education
High School Diploma: , Expected in 05/2015 Maryville High School - Maryville, TN GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.