Lead Server Resume Example The Culinary Institute Of America

LEAD SERVER

Summary

I have years of experience in dealing with people from all over the world. I have a great ability to problem solve, make people happy, and keep them coming back or call again for services. My Father always said anything you do is important and do it to the best of your ability Discipline is everything.

Skills

Excel in customer service
Menu knowledge
Excellent time management
Lift and carry heavy items

I keep organized at all times
I stay calm under pressure
Effective sales techniques

Experience

Lead Server | 01/2016 to 03/2020
The Culinary Institute Of America - San Antonio , TX

Placed reservations through phone and email into [Software].
Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
Educated guests on daily specials andmenu offerings such as appetizers, entrees and desserts.
Sprayed all racked items with hot water to loosen and remove food residue.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Calculated charges, issued table checks and collected payments from customers.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Managed [Number] servers and staff members to effectively foster team-oriented environment.
Managed closing duties, including restocking items and reconciling cash drawer.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Checked menus to verify current selection availability and cleanliness.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to [Job Title] immediately.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Served average of [Number] patrons daily at [Type] restaurant with consistent recommendations for exceptional service.
Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Prepared salads and appetizers to back up kitchen staff.
Recorded orders and partnered with team members to efficiently serve food and beverages.

Assistant Manager | 02/2008 to 06/2017
Rural King - Wooster , OH

Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
Enforced company policies and procedures to strengthen operational standards across departments.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Organized schedules, workflows and shift coverage to meet expected business demands.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Delegated daily tasks to team members to optimize team productivity.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Produced monthly sales and performance reports, supporting operational planning and strategic decision making.

09-Clerk | 01/2007 to 09/2008
Albertsons Companies LLC - City , STATE

Observed all deadlines to ensure timely completion of tasks.
Delivered high-quality customer service through deep commitment to knowledge and performance.
Used well-developed skill set, which included [Skill] to improve relationships with others
Organized Merchandise in shipping area
Stocked grocery items and reach in coolers

Scrappy's Tire and Auto | 04/2005 to 11/2005
Steven Scrape - City , STATE

Learned [Task] and [Task] to support office needs.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Recognized by management for providing exceptional customer service
Unloaded trucks with New tires and threw away old tires

Education and Training

Oasis - City, State

High School Diploma

06/2008

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Lead Server Resume Example

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