Experienced lead server with solid background in food service and history tackling various tasks to support team. Knowledgeable about safe food handling and order taking with high standards for organization and cleanliness. Successful at offering speedy assistance to maximize customer satisfaction. Hardworking server with 4 years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Skills
Table setting arrangements
Hors d'oeuvres service
Sales Techniques
High-volume dining
Safe food handling
Liquor, wine and food service
Food inspection
Menu memorization
Dish preparation
Wine pairings
Menu knowledge
Regulatory compliance
Table Bussing
Food safety understanding
Relationship management
Seating assignment preparation
Quality control
Dining crew workflow optimization
Effective customer upselling
Price memorization
Dining customer service
Check payment processing
Service prioritization
Special dietary requirements
Point of Sale (POS) system operations
Experience
10/2016 to Current
Lead ServerSt. Joe Company – Port Saint Joe, FL,
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to owner immediately.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Managed 3-6 servers and staff members to effectively foster team-oriented environment.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Calculated charges, issued table checks and collected payments from customers.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
08/2014 to 08/2018
Private Care ProviderNational Western Life Insurance Company – Austin, TX,
Assisted clients with allocating small expenses to prepare and assess budgetary needs. Helped them pay for their bills making sure they were sent and paid on time if they did not have family to help with those needs.
Took clients to doctors appointments, hair appointments, church, out to eat, to get groceries and any other need that they needed to go outside of their home by safely driving them and assisting them in any of their needs.
Assisted patients with bladder and bowel needs by helping to restroom, showering and daily living needs.
Kept detailed records of patient care, vital progress, medication administration and changes in health or other conditions.
Laundered clothing and bedding and changed linens at least one time per week to prevent spread of infection. Depending on their incontinence it may have been up to four times a day.
Checked mail, shopped for groceries and handled bill payments.
Prepared food and helped patients eat to support healthy nutrition.
Reported concerns to families and doctors to maintain optimal care for all client needs.
Leveraged personal and professional networks to secure new clients and to ensure client needs are met.
Worked closely with high-profile clients to provide one-on-one administrative support, including estate management, household management and property management.
Cared for wounds by changing bandages, dressings and binders to promote healing.
Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
Liaised between doctors and patients about care plans, progress and changing health conditions.
Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
05/2014 to 12/2017
Sales AssociateEasy's Eastside Liquor – City, STATE,
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Negotiated and closed deals with minimal oversight.
Helped average of 100 customers per day by responding to inquiries and locating products.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Built client base and promoted products to new and existing clients.
Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
Planned and followed through with inventory management for each store.
Generated incremental revenue to customers by upselling additional products and services.
Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Followed up after sales to assess satisfaction and identify ongoing requirements.
Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
Assisted customers during selection process and helped choose perfect products to meet individual needs.
Education and Training
Expected in 05/2014
LVN: License Vocational Nurse Clarendon College - Pampa, TX, GPA:
Expected in 06/2007
High School Diploma: Robert S. Rogers High School - Toledo, OH, GPA:
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