lead server resume example with 5 years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Organized Server with experience in restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Service-oriented server with 5 years of experience in restaurant operations. Dependable, quality-focused professional well-versed in serving delicious food and beverages while maintaining dining, kitchen and cleanliness standards. Collaborative team leader with comprehensive background of equitable supervision. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Skills
Cleaning and Sanitizing
Specials Promotion and Upselling
Staff Training
High Energy and Stamina
High Volume Dining
Menu Memorization and Presentation
Warm and Friendly
Verbal and Written Communication
Order Accuracy and Delivery
Cool Under Pressure
Transactions and Cash Handling
Food Safety Standards
Work History
03/2019 to CurrentLead ServerBelmont Village | Burbank, CA,
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Cultivated warm relationships with regular customers.
Kept register accurate through correct billing, payment processing and cash management practices.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Used slow periods to restock supplies, ice, trays and delivery bags.
Checked identification for minimum age for sale of alcoholic beverages.
Noted special patron requests and followed up with kitchen to confirm delivery.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Joe's Italian restaurant while maintaining calm, professional demeanor.
Bussed and reset tables to keep dining room and work areas clean.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using Clover to confirm deliveries to correct rooms.
Supported needs of [50]- person wait staff who attended to specific needs of countless customers daily for Joe's Italian restaurant with social relevancy and intentionality.
Explained menu items and suggested appropriate options for food allergy concerns.
Scheduled numerous reservations and served parties up to 60 guest simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
04/2017 to 07/2020Certified Crew TrainerProper Hospitality | Santa Monica, CA,
Taught new team members correct procedures for all areas of operations.
Set positive example for team members by providing high-quality, efficient service.
Trained other employees in customer service, food safety and performance requirements.
Greeted customers with smile and provided friendly service to professionally handle every need.
Maintained current knowledge of all team position requirements.
Identified team weak points and implemented corrective actions to resolve concerns.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Trained and mentored [15] new personnel hired to fulfill various roles.
03/2017 to 12/2018Server Pizza Hut | City, STATE,
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Kept register accurate through correct billing, payment processing and cash management practices.
Used slow periods to restock supplies, ice, trays and delivery bags.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
Bussed and reset tables to keep dining room and work areas clean
Severed parties of 20 people, and answer 50 calls daily. Pass Customer Service call every Sunday for 8 weeks.
Education
Expected in 12/2022 to to Bachelor of Science | KinesiologyPrairie View A & M University, Prairie View, TXGPA:
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