I graduated with a degree in Culinary Arts. I have always had a love for the restaurant industry and have benefited from this education over the years. After gradating I attend Sawyer School of Business. I was hired by a local mariner insurance company as a data intake claims handler. It was a fast paced office environment where intake was crucial. Next I took a position with a local municipality and was employed for 23 years as an Administrative Office Assistant. Handling the intake of all mail, calls and front counter business on a daily basis. My experience in both office and restaurant settings gives me a unique outlook on problem solving in fast paced positions. I have been referred to this position by my sister Annie Doucette (employed by Dover, NH branch). I look forward to hearing back from you regarding this customer service position.
Skills
Filing and data archiving
Advanced Clerical Knowledge
Administrative support
Union President
Multi-Line Phone Proficiency
Office administration
Staff Management
Work History
07/2018 to 06/2020
Lead ServerSt. Joe Company – Shalimar, FL,
On 11/18/2019 I was nominated by the Connecticut Restaurant Association as one of five top restaurant servers in the state
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
Monitored dining rooms for seating availability as well as service, safety and well-being of guests
Supervised dining table set-up to prepare for diversity of event types, following strict service standards
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons
Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor
Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift
Greeted and maintained relationships with regular customers
07/1996 to 07/2019
Office AssistantActivision – Middleton, WI,
Managed office operations while scheduling appointments for 8 department managers
Sorted and distributed office mail and recorded incoming shipments for corporate records
Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data
Increased profitability and productivity by minimizing downtime and streamlining quality control procedures
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
Opened and properly distributed incoming mail to promote quicker response to client inquiries
Managed multi-line telephone system and greeted claimants during office visits
Delivered expert clerical support by efficiently handling wide range of routine and special requirements
Compiled company information and related material and distributed it to candidates
Organized, stored and retrieved files to enhance daily operations and support customer needs
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
Oversaw automated tracking and documentation of data, client correspondence and office operations
Worked with upper management to complete complex projects on tight budgets within specific timelines
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
Executed record filing system to improve document organization and management
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
02/2005 to 07/2006
Claims SpecialistLiberty Mutual – Oakland, CA,
Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors
Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements
Resolved conflicts and negotiated mutually beneficial agreements between parties
Reported policy changes and company conditions affecting customer satisfaction
Developed team communications and information for weekly meetings
Followed up with customers on unresolved issues
Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials
Delivered exceptional customer service to policyholders by communicating important information and patiently listening to all issues
Education
Expected in 06/1981
High School Diploma: Grasso Southeastern Technical High School - Groton, CT GPA:
Member of Student Council
Class President
Awarded Culinary Arts Degree
Expected in
Business and Office Management: Office Management Sawyer School of Business And Management - Westerly, RI, GPA:
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