Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

I graduated with a degree in Culinary Arts. I have always had a love for the restaurant industry and have benefited from this education over the years. After gradating I attend Sawyer School of Business. I was hired by a local mariner insurance company as a data intake claims handler. It was a fast paced office environment where intake was crucial. Next I took a position with a local municipality and was employed for 23 years as an Administrative Office Assistant. Handling the intake of all mail, calls and front counter business on a daily basis. My experience in both office and restaurant settings gives me a unique outlook on problem solving in fast paced positions. I have been referred to this position by my sister Annie Doucette (employed by Dover, NH branch). I look forward to hearing back from you regarding this customer service position.

  • Filing and data archiving
  • Advanced Clerical Knowledge
  • Administrative support
  • Union President
  • Multi-Line Phone Proficiency
  • Office administration
  • Staff Management
Work History
07/2018 to 06/2020
Lead Server St. Joe Company Shalimar, FL,
  • On 11/18/2019 I was nominated by the Connecticut Restaurant Association as one of five top restaurant servers in the state
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor
  • Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift
  • Greeted and maintained relationships with regular customers
07/1996 to 07/2019
Office Assistant Activision Middleton, WI,
  • Managed office operations while scheduling appointments for 8 department managers
  • Sorted and distributed office mail and recorded incoming shipments for corporate records
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries
  • Managed multi-line telephone system and greeted claimants during office visits
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements
  • Compiled company information and related material and distributed it to candidates
  • Organized, stored and retrieved files to enhance daily operations and support customer needs
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
  • Oversaw automated tracking and documentation of data, client correspondence and office operations
  • Worked with upper management to complete complex projects on tight budgets within specific timelines
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
  • Executed record filing system to improve document organization and management
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
02/2005 to 07/2006
Claims Specialist Liberty Mutual Oakland, CA,
  • Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors
  • Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Reported policy changes and company conditions affecting customer satisfaction
  • Developed team communications and information for weekly meetings
  • Followed up with customers on unresolved issues
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to all issues
Expected in 06/1981
High School Diploma:
Grasso Southeastern Technical High School - Groton, CT
  • Member of Student Council
  • Class President
  • Awarded Culinary Arts Degree
Expected in
Business and Office Management: Office Management
Sawyer School of Business And Management - Westerly, RI,

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Resume Overview

School Attended

  • Grasso Southeastern Technical High School
  • Sawyer School of Business And Management

Job Titles Held:

  • Lead Server
  • Office Assistant
  • Claims Specialist


  • High School Diploma
  • Business and Office Management

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