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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Proactive professional with 14 years of experience working in hospitality. Focused and efficient team member. Commended for having perfect attendance record and delivering exceptional customer service. My goal is to

Skills

· Motivational Team Leadership

· Inventory Control

· Time Management

· Staff development

· Oral Communication

· Outstanding Customer Service

· Problem Solving

· Quality control

· Coaching

Work History
01/2016 to Current
Lead Server St. Joe Company Port Saint Joe, FL,

· Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

· Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.

· Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.

· Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.

01/2006 to Current
Server Captain Kimpton Hotels Nashville, TN,

· Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.

· Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.

· Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.

· Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.

01/2015 to 01/2016
Restaurant Manager Monarch Casino Black Hawk Black Hawk, CO,
  • Assisted with the preparation of schedules.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Prepared for and executed new menu implementations.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Led and directed team members on effective methods, operations and procedures.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Managed 30-person team of cooks and back of house staff for fast food restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Skillfully interacted with external vendors to obtain best quality in pricing and product.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Determined operational weak points and implemented corrective actions to resolve low customer satisfaction and food quality concerns and facilitated a 12% increase in both categories.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
01/2009 to 01/2012
Server/Team Lead Maggiano’s Little Italy City, STATE,
  • Oversaw day to day activities of 10 employees in high volume establishment, fostering inspiring atmosphere to optimize employee experiences.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Set and oversaw weekly and special event menu plans.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
Expected in 08/2015
Associates of Arts: Business Marketing
University of Phoenix Houston - , TX
GPA:

GPA: 3.31

Expected in 2003
High School Diploma:
Westfield High School - Houston, TX
GPA:

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Resume Overview

School Attended

  • University of Phoenix Houston
  • Westfield High School

Job Titles Held:

  • Lead Server
  • Server Captain
  • Restaurant Manager
  • Server/Team Lead

Degrees

  • Associates of Arts
  • High School Diploma

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