Lead Server resume example

· Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.

· Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.

· Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.

· Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.

• Assisted with the preparation of schedules.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
• Prepared for and executed new menu implementations.
• Developed, implemented and managed business plans to promote profitable food and beverage sales.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Led and directed team members on effective methods, operations and procedures.
• Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Managed 30-person team of cooks and back of house staff for fast food restaurant.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Carefully interviewed, selected, trained and supervised staff.
• Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
• Skillfully interacted with external vendors to obtain best quality in pricing and product.
• Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
• Determined operational weak points and implemented corrective actions to resolve low customer satisfaction and food quality concerns and facilitated a 12% increase in both categories.
• Created fun team building activities to engage staff in up-selling to meet revenue targets.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

• Oversaw day to day activities of 10 employees in high volume establishment, fostering inspiring atmosphere to optimize employee experiences.
• Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
• Set and oversaw weekly and special event menu plans.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.