Personable Business Manager with success at building strong professional relationships in both work and personal environments. Manages large and complex projects while maintaining high team morale and energy. Skilled mentor and mediator who excelled at bringing out the best in team members.
Clerical and Administrative, Customer Service, Management and Business, Merchandising, Purchasing and Retail, Hotel Services, and Project Management.
Personal actions lead to increased quality performance, cognitive thinking, and management of organizational goals. Adept at developing and maintaining detailed administrative procedural processes.
Personal actions led to reduced redundancy in paperwork, and employee duplication which lead to improved accuracy/efficiency in program organizational objectives.
Have repetitive recognition for proven worth from hotel management and customers, for customer service that exceeded 90% on a monthly basis.
Improved customer satisfaction ratings by 70% by implementing a new check out system.
Assisted in leading Best Western Salmon Rapids Lodge to receive the Top Ten Award in 2009 in the Nation.
Received Best Western Salmon Rapids Lodge Customer Service Award based on customer satisfaction, and front desk excellence.
Coursework in Project Management, Microsoft Office Applications, Information Processing, Managerial Accounting, Corporate Financial Management, Business and Public Law, Marketing and Advertising, and Problem Management.
Often was the leader in project management teams for assignment projects.
Completed Coursework in Marketing, Advertising, Business Accounting, Financial Management, Business and Public Law, Problem Resolution Management, and Information Technology.
Strong emphasis in Business, Marketing, and Information Technology.
Project Management Degree.
Currently working on the acquisition of a National Project Management Certification.
None at this time
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