Lead Community Support Specialist Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Focused Community Support Specialist promoting a background in conflict resolution and quick decision making. Possessing the skills needed to ensure a peaceful, safe community. Looking to tackle new challenges with an organization that appreciates talents in public relations and marketing.

  • Interdisciplinary teamwork
  • Document management
  • Patient relationship management
  • Quality improvements.
  • Problem resolution
  • Computer skills
  • Training & Development
  • Customer service
  • Critical thinking
  • Active listening
03/2015 to 01/2021 Lead Community Support Specialist Charter Spectrum | North Adams, MA,

-Trained all new hires on procedures with resident interactions, account inquiries, and office software.

-Attended monthly meetings prepared, ran, and interacted with Committee members and residents independently.

-Transcribed Agenda topics to meeting minutes to officiate to legality of documents.

-Worked hand in hand with vendors for contracted communities to prepare outlines and requirements of proposals/bids for Board Member decision.

-Managed phone calls and emails from residents during Community Association's Manager absences and delivered informative answers to questions and resolved issues.

-Created Work Orders for repair, upgrades, and replacement within the community.

-Performed community inspections to maintain desired aesthetics of the community.

-Balanced attention needed to maintain harmonious community day to day arising issues for a large scale community.

-Developed a working relationship with Committee and Board Members.

-Maintained inventory in administrative building supply closet to prevent shortages of supplies.

-Maintained inventory in administrative building supply closet to prevent shortages of supplies.

-Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.

01/2010 to 01/2016 Services Journeyman-Food,Lodging,Fitness,and Mort. United States Air Force Reserve | City, STATE,

Food Service

-Maintained order and cleanliness of work areas to conform with health codes.

-Stored food in designated areas following wrapping, dating, food safety and rotation procedures.

-Gathered ingredients and cleaned and cut food items to prep recipes.

-Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.

-Followed recipes and customer requests to prepare high-quality, delicious meals.

Lodging Service

-Assisted guests at check-in, providing information on various services within the hotel.

-Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.

-Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.

-Provided excellent service and attention to customers when face-to-face or through phone conversations.

Fitness Service

-Offered motivating and high-energy encouragement throughout classes to maintain morale.

-Provided resources and information for group members seeking additional health and fitness.

-Motivated clients to participate in gym fitness activities and group classes.

-Monitored form and technique in group environments to ensure safety of individuals.

-Guided clients in safe exercise, taking into account individualized physical limitations.

-Prepared teaching area for each class and returned all equipment to storage after classes.

-Re-racked weights and maintained neat, organized and clean club.

Mortuary Service

-Consulted with families of deceased to make funeral arrangements.

-Scheduled funeral services, coordinated burials and arranged cremations.

-Arranged funerals in manner consistent with each family's heritage and religious beliefs.

-Consulted with families of deceased regarding final arrangements tactfully.

05/2014 to 11/2014 Business Banker Call Center Representative Wells Fargo | City, STATE,

-Maintained current knowledge of bank offerings for business clients.

-Evaluated, investigated and corrected issues for business clients.

-Enhanced relationships by providing excellent service to small and large business customers.

-Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

-Asked probing questions to determine service needs and accurately input information into electronic systems.

-Worked heavily in high volumes of calls to de-escalate upset customers and reach a positive outcome and promote a healthy business relatinship.

03/2013 to 03/2014 Technical Support Call Center Representative AT&T Inc. | City, STATE,

-Supported cellular customers in a call center environment having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.

-Shadowed new team members on de-escalating irate callers and keeping composure and changing the tone of the phone call.

-Tested performance, functionality and security of network systems, with devices.

-Handled high influx of calls primarily with de-escalation and problem solving.

Education and Training
Expected in 05/2010 High School Diploma | Lodi High School, Lodi, CA GPA:
Expected in | San Joaquin Delta College, Stockton, CA GPA:
Expected in 09/2010 | Air Force Vocational Institute, San Antonio, TX, GPA:

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Resume Strength

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  • Measurable Results
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Resume Overview

School Attended
  • Lodi High School
  • San Joaquin Delta College
  • Air Force Vocational Institute
Job Titles Held:
  • Lead Community Support Specialist
  • Services Journeyman-Food,Lodging,Fitness,and Mort.
  • Business Banker Call Center Representative
  • Technical Support Call Center Representative
  • High School Diploma
  • Some College (No Degree)