Lead Community Support Specialist Resume Example
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Focused Community Support Specialist promoting a background in conflict resolution and quick decision making. Possessing the skills needed to ensure a peaceful, safe community. Looking to tackle new challenges with an organization that appreciates talents in public relations and marketing.
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-Trained all new hires on procedures with resident interactions, account inquiries, and office software.
-Attended monthly meetings prepared, ran, and interacted with Committee members and residents independently.
-Transcribed Agenda topics to meeting minutes to officiate to legality of documents.
-Worked hand in hand with vendors for contracted communities to prepare outlines and requirements of proposals/bids for Board Member decision.
-Managed phone calls and emails from residents during Community Association's Manager absences and delivered informative answers to questions and resolved issues.
-Created Work Orders for repair, upgrades, and replacement within the community.
-Performed community inspections to maintain desired aesthetics of the community.
-Balanced attention needed to maintain harmonious community day to day arising issues for a large scale community.
-Developed a working relationship with Committee and Board Members.
-Maintained inventory in administrative building supply closet to prevent shortages of supplies.
-Maintained inventory in administrative building supply closet to prevent shortages of supplies.
-Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Food Service
-Maintained order and cleanliness of work areas to conform with health codes.
-Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
-Gathered ingredients and cleaned and cut food items to prep recipes.
-Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
-Followed recipes and customer requests to prepare high-quality, delicious meals.
Lodging Service
-Assisted guests at check-in, providing information on various services within the hotel.
-Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
-Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
-Provided excellent service and attention to customers when face-to-face or through phone conversations.
Fitness Service
-Offered motivating and high-energy encouragement throughout classes to maintain morale.
-Provided resources and information for group members seeking additional health and fitness.
-Motivated clients to participate in gym fitness activities and group classes.
-Monitored form and technique in group environments to ensure safety of individuals.
-Guided clients in safe exercise, taking into account individualized physical limitations.
-Prepared teaching area for each class and returned all equipment to storage after classes.
-Re-racked weights and maintained neat, organized and clean club.
Mortuary Service
-Consulted with families of deceased to make funeral arrangements.
-Scheduled funeral services, coordinated burials and arranged cremations.
-Arranged funerals in manner consistent with each family's heritage and religious beliefs.
-Consulted with families of deceased regarding final arrangements tactfully.
-Maintained current knowledge of bank offerings for business clients.
-Evaluated, investigated and corrected issues for business clients.
-Enhanced relationships by providing excellent service to small and large business customers.
-Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
-Asked probing questions to determine service needs and accurately input information into electronic systems.
-Worked heavily in high volumes of calls to de-escalate upset customers and reach a positive outcome and promote a healthy business relatinship.
-Supported cellular customers in a call center environment having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
-Shadowed new team members on de-escalating irate callers and keeping composure and changing the tone of the phone call.
-Tested performance, functionality and security of network systems, with devices.
-Handled high influx of calls primarily with de-escalation and problem solving.
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Resume Overview
- Lodi High School
- San Joaquin Delta College
- Air Force Vocational Institute
- Lead Community Support Specialist
- Services Journeyman-Food,Lodging,Fitness,and Mort.
- Business Banker Call Center Representative
- Technical Support Call Center Representative
- High School Diploma
- Some College (No Degree)