Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Dignified Juvenile Detention Officer adept at taking care of the safety and well-being of 16 juveniles under detention. Proficient in data entry and records management. Successful at monitoring youth and providing mental and emotional support. Self-assured Juvenile Detention Officer accomplished at communicating with juvenile offenders, observing behavior and documenting all unity activity. Trained in crisis intervention and prevention. Experience providing day-to-day supervision to youth in a 24-hour detention center compromised of 5-25 youth offenders. Firm Juvenile Detention Officer with a 2-year background working in juvenile corrections. Excellent communication and time management abilities. Strong knowledge of all juvenile corrections procedures and interaction concepts. Diligent Correctional Officer employs various management styles to supervise inmate activity. Persuasive leadership qualities generate respect and compliance from problematic residents. Detailed supervision during day-to-day prisoner interactions.

  • Knowledge of juvenile corrections
  • Releases processes
  • Interactions concepts
  • Guidance of detainees
06/2021 to Current
Treasurer Clerk I Public Health Seattle & King County Wa 98104, WA,
  • Reconciled accounts with statements and invoices on monthly basis, investigating and resolving discrepancies to maintain records accuracy.
  • Advised management on major purchases and recurring expenditures to keep operations in line with budget constraints.
  • Identified and resolved internal and external financial discrepancies.
  • Streamlined monthly closing operations to increase efficiency and keep accounts ready for internal and industry audits.
  • Managed capital and devised corporate financial strategies to maximize bottom-line profitability.
  • Trained and mentored 100+ accounting department employees on proper procedures, compliance requirements and performance strategies.
  • Managed daily accounting operations, including closing, reporting and reconciliation functions.
  • Reviewed account reconciliations and journal entries and resolved discrepancies to maintain record and account accuracy.
  • Oversaw financial reporting, accounts payable and receivable, asset coordination, account management and budgets.
  • Managed accounting, payroll and financial reporting activities.
  • Consistently tested and developed strategies to improve information flow throughout organization.
01/2020 to 06/2021
Juvenile Detention Officer Anmed Health Pickens, SC,
  • Referred offenders to appropriate community agencies to complete services in compliance with court orders.
  • Recommended probation conditions to court, including drug treatment, vocational rehabilitation and mental health programs.
  • Managed full-cycle caseloads, including pretrial, pre-sentence and client supervision.
  • Developed professional relationships with offenders through home, school, detention and community visits.
  • Reported unusual conditions and questionable items to supervisor for corrective action.
  • Assisted probationers with resolving housing, employment and social services problems.
  • Observed and recommended special community services opportunities to support offenders.
  • Collected probationer conduct information from community individuals, family members and government agency representatives.
05/2018 to 06/2020
Medical Office Specialist Uni-Select Inc. West Bend, WI,
  • Wrote detailed clinical phone messages for physicians.
  • Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
  • Acquired insurance authorizations for procedures and tests ordered by attending physician.
  • Registered patients and scheduled appointments.
  • Assisted with referrals and prepared medical records for patients.
  • Maintained confidentiality of records relating to clients' treatment
  • Scheduled appointments for patients via phone and in person.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Educated patients about medications, procedures and physician's instructions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Performed medical transcription duties.
01/2016 to 03/2018
Customer Service Representative Union First Market Bank Bowling Green, VA,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
04/2013 to 11/2015
Consumer Loan Specialist Pilgrim's Pride Corp. Bentonville, AR,
  • Gathered and documented client financial information and application details meeting lending requirements and accurately representing client status.
  • Prequalified borrowers based on credit criteria and offered debt counseling and financial education to clients and potential clients to help attain loan qualification.
  • Built relationships with clients and used knowledge of consumer marketplace, products and finance to fully understand clients' personal plans and introduced suitable loan services.
  • Recommended loan terms, conditions and collateral position consistent with client request and associated loan risks and set clear and realistic expectations with clients.
  • Collected and reviewed documentation from borrowers and converted to paperless format and mastered rate sheets, product codes and load price adjustments to calculate rates and fees.
  • Identified opportunities for new and improved products, services and processes to enable highest levels of customer service, loan production, quality and competitiveness.
  • Managed communication between client and lending institution, explained refinancing options and insurance protection products and verified complete data on-hand to fund loans.
  • Understood and complied with federal and state laws and banking regulations, including Bank Secrecy Act and anti-money-laundering standards to verify fair and legal transactions.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Performed daily maintenance of loan applicant database.
07/2004 to 01/2010
Shift Leader Jack In The Box City, STATE,
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Organized daily workflow and scheduled staff vacations for adequate coverage.
  • Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
Education and Training
Expected in 05/2007
Simon River High School - Brownsville,
  • Averted a potential riot by effectively handling a confrontational situation with other corrections team members.
  • Created an orientation video to better acquaint new inmates with the prison environment.
  • Improved delivery of checks by contacting vendors to pick up, realizing overall increase in customer satisfaction and cost efficiency.
  • Developed relationships with new clients and typically exceeded sales goals.
  • Consistently maintained high customer satisfaction ratings.
  • Promoted from Detention officer to Treasure Clerk I.
  • Certified Correctional Officer/Juvenile (CCO/JUV)
  • Handle with care Training - 2020
  • CPR License - 2020

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School Attended

  • Simon River High School

Job Titles Held:

  • Treasurer Clerk I
  • Juvenile Detention Officer
  • Medical Office Specialist
  • Customer Service Representative
  • Consumer Loan Specialist
  • Shift Leader


  • GED

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