job support coach resume example with 11+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Dependable and punctual Customer Service professional committed to providing high-quality service by listening to customers and responding quickly with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 10 years of customer service experience to a dynamic new position.
Skills
Accurate Money Handling
Cash Register Operation
Customer service
Microsoft Word, Excel, Powerpoint and Microsoft Outlook
Multitasking
Organized
Problem-solving skills
Sales
Cleaning
Key holder experience
Professional telephone demeanor
Stocking and replenishing
Education
Housatonic Valley Regional High SchoolFalls Village, CTExpected in 06/2003 ā āHigh School Diploma: - GPA:
Work History
Aledade - Job Support Coach Boston, MA, 06/2018 - 03/2020
Worked alongside individuals with disabilities at their places of work, in groups, or one-on-one.
Accepting of people's differences (e.g. abilities, styles, personalities, etc.) and adjusted approach to accommodate others.
Responsible for teaching and modeling job- related skills for workers.
Balanced needs/interests of each worker with employer needs/expectations.
Held worker(s) accountable for job responsibilities and ensured job gets done satisfactorily each day.
Communicated in way that is accurate, timely, positive, person-centered and respectful of person's privacy.
Completed all required documentation daily and participated in regular staff development sessions.
Kept manager(s) informed of incidents, behaviors, comments, etc., regarding worker(s) that are unusual, problematic or significant.
Intervened in emergency situations (e.g., self- injury, medical aggression) and according to individual's specific behavior management program utilizing training received from Horizons.
Petco - Front Desk Associate Summerville, SC, 11/2017 - 06/2018
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Anticipated member's needs, responded promptly.
Provided gracious and efficient telephone service, always ensuring complete and accurate information.
Utilized strong communication and problem-solving skills to effectively resolve member concerns, ensuring a pleasant experience.
Maintained cleanliness of gym for up to 60% of shift.
Delivered prompt, efficient customer service while maintaining high level of accuracy in fast- paced retail environment.
Hands-on experience in accepting payment from customers and giving change and receipts.
Drove revenue by communicating and demonstrating benefits of products and special promotions to customers.
Achieve Rehab And Nursing Facility - Customer Service Associate Liberty, NY, 05/2016 - 04/2018
Met incoming customers and provided immediate assistance.
Completed purchases with cash, credit, and debit payment methods.
Increased purchase totals by recommending additional items.
Worked flexible schedule to accommodate changing customer levels.
Organized items in visually appealing manner.
Informed customers about sales and promotions in friendly and engaging manner.
Worked as a team member to provide highest level of service to customers.
Maintained work area in clean and neat manner.
Properly portioned and packaged take-out foods for customers.
Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Frequently washed and sanitized hands, food areas and food preparation tools.
Maintained neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
Took initiative to find extra tasks when scheduled duties were completed.
Quickly unloaded product shipments and stocked freezers.
OCEAN STATE JOB LOT - Primary Front End Supervisor City, STATE, 06/2010 - 02/2016
Was responsible for all register tills and front end safe.
Maintained customer satisfaction while handling merchandise returns quickly and professionally.
Processed all sales transactions accurately and in a timely fashion.
Maintained transaction security by verifying payment cards against identification.
Answered customers' questions and addressed problems and complaints in person and via phone.
Balanced needs of multiple customers simultaneously in fast-paced retail environment.
Scheduled all breaks and meal breaks for employees.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote company brand.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Communicated store policy violations to leadership team in timely manner.
Offered direction and gave constructive feedback to motivate team members.
Held each team member accountable for achieving brand and performance goals.
Built and maintained effective relationships with peers and upper management.
Marked clearance products with updated price tags.
Placed special orders and called other stores to find desired items.
Geer Village Lodge - Dietary Aide City, STATE, 10/2008 - 05/2010
Upheld efficiency of meal services by pre-setting over 20 tables before residents arrived.
Prepared cooking supplies, ingredients, and workstations during opening and closing procedures to maximize efficiency.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Greeted and maintained relationships with residents.
Helped residents place orders, explained menu items and suggested appropriate options for food allergy concerns.
Quickly and accurately served specific meals to residents with special dietary needs.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
Maintained strict levels of cleanliness for tables, floors and prep areas.
Patiently and compassionately assisted patients requiring assistance eating meals.
Closely followed sanitation and food handling guidelines while assisting Cook with daily meal preparation.
Bussed and reset tables throughout shift, working efficiently to keep dining room and work areas clean.
Accomplishments
Awarded Employee of the Month September 2019 at Horizons.
Awarded 6 merit increasesduring the first 3 years of employment at O.S.J.L.
Contributed to loss prevention throughincreased awareness and intervention measures.
Received several "exceeds expectations"ratings on performance reviews in the past 10 years.
Recognized by peers and managementfor going above and beyond normal job functions.
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