Job Readiness Coach October 2016 to CurrentTalent Center Affiliate of CareerSource CLM － Ocala, FL
Work in partnership with the College of Central Florida and CareerSource CLM, fostering a working relationship assisting student graduates and professionals in the tri-county area.
Contact potential professionals and/or graduates that are eligible to attend a meeting designed around the current job market.
Network throughout the community with student graduates, professionals and employers by using social media with the focus being LinkedIn, but also using Facebook and Instagram.
Conduct classroom presentations showcasing to college students the importance of soft skills, resume assistance, interview preparedness, and social media etiquette.
Create and foster relationships both on campus and throughout the community to educate on the services that are provided at the Talent Center.
Use Akken software to track customer activity.
Create and update PowerPoint presentations that are delivered throughout the community.
Demonstrate high levels of program-related knowledge referring both to school and programs Talent Center assist with.
Coordinate with the College of Central Florida and other local colleges to build relationships and establish the Talent Center brand.
Workshop Facilitator / Job Readiness Coach May 2012 to October 2016CareerSource Citrus Levy Marion － Ocala, FL
Responsible for providing all aspects of career management and development, using guidance, counseling, coaching and advisory techniques to assist customers in achieving career goals.
Facilitated and scheduled daily workshops that have a minimum of 10 participants in attendance presenting topics such as Social Media, Computer Basics, Money Matters, Interviews, and Soft Skills.
Verified monthly schedule for an accurate facilitator and room usage in the center.
Presented technical information in such a way that customers in a beginner or intermediate level are able to understand.
Assisted in the resolution of customer complaints, concerns, and issues by being able to think outside the box.
Prepared budgets, training purchase orders, and support service vouchers for customers to ensure all purchases are in accordance with established policy.
Participated in staff lead groups such as: Safety Committee, Special Celebration Committee, and Soar Score Champions Team.
Program Manager May 2011 to May 2012Henkels and McCoy － Ocala, FL
Supervised and directed front line project staff while working together with Area and Regional Manager to build partnerships to secure additional/sustaining funding.
Conducted staff training and development, a minimum of one training session per quarter with documented evidence of 80% staff attendance.
Administered drug screening paperwork to follow company policies of random drug screens, worker's compensation, and new hire requirements.
Ensured that all programs were on track to meet or exceed contractual performance goals within the guidelines of the operating budget and program deliverables.
Collaborated with local community outreach service agencies where necessary to fulfill delivery of contract compliance.
Quality Assurance/ Career Specialist February 2004 to August 2011Workforce Connection - Withlacoochee Workforce Development Authority － Ocala, FL
Key role as Quality Assurance Administrator to Workforce Investment Act (WIA) and WIA staff to determine eligibility, detected errors and non-compliance with requirements, assisted with staff adherence to state guidelines that provided training funding of 13.5 million to greater than 3000 participants.
Provided executive-level administrative assistance to Deputy Director of operations and maintained a high level of confidentiality.
Managed operation and maintenance of office building and arranged appropriate quantities of business supplies and maintained cost records for all business supplies.
Represented organization by attending community outreach meetings with Marion County Community Outreach Coalition, Literacy Coalition, and Family and Partnerships Advisory.
BA : Business Management and OrganizationCollege of Central FloridaBusiness Management and Organization GPA: 3.72
Nine years of high performance in key customer service and lead support roles. Eight years of training and staff development for new hires and ongoing staff improvement. Expert in external and internal customer care/communications, problem-solving, relationship building and user training and support. Diligent worker performing assigned duties and responsibilities in a professional manner, able to produce quality results with little or no supervision. MS office "power-user" with additional proficiencies in assorted databases: Word, Excel, PowerPoint, Access, Outlook, and Publisher. Knowledge of management and HR practices and techniques.
Professional Association of Resume Writers & Career Coaches -
Certified Professional Resume Writer
National Workforce Professionals - Certified Workforce Professional Tier 1
*Awarded for Excellence in Service for going above and beyond to bring in two new workshops to the CareerSource CLM listings, and increase customer satisfaction.
*Expanded outreach to customers by facilitating my social media presence on LinkedIn and customers enjoy the level of service they are receiving and are posting recommendations for services received.