Job Placement Manager resume example with 7+ years of experience
Friendly and courteous Front Desk Agent seeks employment with an upscale hotel. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty.
Courteous Front Desk Agent adept at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service. Over a number of years in the hospitality industry.
Front Desk Agent successful at improving customer satisfaction ratings through exemplary service. Reliable, motivated and willing to go the extra mile to increase guest satisfaction and comfort.
Front Desk Agent skilled in quickly processing hotel reservations and check-in and check-out procedures. Fast learner with experience in Microsoft soft word Programs.
High-energy Customer Service Agent skilled in conflict resolution through proactive communication. Listens actively to customer questions and resolves issues and disputes tactfully and effectively.
- Exceptional customer service
- Cash handling expertise
- Conflict resolution
- Data entry
- Sales experience
- Exceptional multi-tasker
Expert in customer relations
Adobe software
- Front desk training
- Communicates effectively
- Concierge duties
- Reading comprehension
- Listening skills
- Hospitality expertise
- Cash-flow report generation
- General and tax accounting
- Strong organizational skills
Human Resource
GPA 4.0 in business and admins, Short term online class
Managed front desk operations with a staff of four.Led successful property-wide effort to reduce energy and water consumption.
Leadership
- Served as key contributing member to Leadership team.
Research
- Investigated and analyzed client complaints to identify and resolve issues.
Multitasking
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Administration
- Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
Customer Service
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Columbia, SC, 01/2009 - 02/2014
- Stillwater, Ok.
- Coordinated meetings with other department managers and served as main liaison between sales and.
- engineering staff.Maintained detailed administrative and procedural processes to improve accuracy and.
- efficiency.Supervised and trained admitting, billing and collection staff.
- Switchboard operatorOpened and assigned new client accounts.
City, STATE, 05/2010 - 02/2011
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.organised.
- weekly sales reports for the sales department to track product success.Created new processes and systems.
- for increasing customer service satisfaction.Excelled in exceeding daily credit card application.
- goals.Computed accurate sales prices for purchase transactions.
City, STATE, 01/2009 - 05/2010
Issued room keys and escort instructions to bellhops.Kept records of room availability and guests' accounts, manually or using computers.Contacted housekeeping or maintenance staff when guests reported problems.Greeted and registered guests and issued room keys.Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.Balanced all rebates and other miscellaneous charges.
City, STATE, 06/2005 - 2008
I started working at the Comfort Inn as part time fill in position then it eventually moved into a reg part time position with full time hours. I was in charge of manning the front desk, booking rooms and online reservations, making room keys, other responsibilites included filing night audit report, preparing the breakfast bar, doing laundry and cleaning rooms as needed.
Issued room keys and escort instructions to bellhops.Recorded guest comments or complaints, referring customers to managers as necessary.Kept records of room availability and guests' accounts, manually or using computers.Assisted guests with any special requests during their visits.
Cash handling, Careful and active listener, Professional and friendly,Multi-tasking, CPR Certified, Problem solver, creative thinker. Proficient in Mircosoft word programs.
Certified Barista, certifies hostess and currently working with JCox Production as a hostess.
Data entry, Ten key, switchboard
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Resume Overview
School Attended
- Cowley Community College
- Pioneer Tech
- Ponca city highschool
Job Titles Held:
- Job Placement Manager
- Ft Sales
- Front Desk/Housekeeping
- Front Desk, Night Audit, Breakfast Bar attendant
Degrees
- Coursework in Medical Assisting. CPR Certified, OSHA certified. Certified in basic clinical skills.
- Ceritified
- High School Diploma
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