Friendly and courteous Front Desk Agent seeks employment with an upscale hotel. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty.
Courteous Front Desk Agent adept at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service. Over a number of years in the hospitality industry.
Front Desk Agent successful at improving customer satisfaction ratings through exemplary service. Reliable, motivated and willing to go the extra mile to increase guest satisfaction and comfort.
Front Desk Agent skilled in quickly processing hotel reservations and check-in and check-out procedures. Fast learner with experience in Microsoft soft word Programs.
High-energy Customer Service Agent skilled in conflict resolution through proactive communication. Listens actively to customer questions and resolves issues and disputes tactfully and effectively.
Expert in customer relations
Managed front desk operations with a staff of four.Led successful property-wide effort to reduce energy and water consumption.
Issued room keys and escort instructions to bellhops.Kept records of room availability and guests' accounts, manually or using computers.Contacted housekeeping or maintenance staff when guests reported problems.Greeted and registered guests and issued room keys.Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.Balanced all rebates and other miscellaneous charges.
I started working at the Comfort Inn as part time fill in position then it eventually moved into a reg part time position with full time hours. I was in charge of manning the front desk, booking rooms and online reservations, making room keys, other responsibilites included filing night audit report, preparing the breakfast bar, doing laundry and cleaning rooms as needed.
Issued room keys and escort instructions to bellhops.Recorded guest comments or complaints, referring customers to managers as necessary.Kept records of room availability and guests' accounts, manually or using computers.Assisted guests with any special requests during their visits.
GPA 4.0 in business and admins, Short term online class
Cash handling, Careful and active listener, Professional and friendly,Multi-tasking, CPR Certified, Problem solver, creative thinker. Proficient in Mircosoft word programs.
Certified Barista, certifies hostess and currently working with JCox Production as a hostess.
Data entry, Ten key, switchboard
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