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Job Coach Resume Example

Resume Score: 80%

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JOB COACH
Professional Summary

Proficient Job Coach driven to help individuals break free from unhelpful and destructive patterns to transform lives through education and employment opportunities. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement. Focused customer service manager with 20 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.

Skills
  • Group and individual instruction
  • Performance assessments
  • Interview training
  • Client needs assessment
Work History
12/2015 - CurrentJob Coach | Still Family, LLC - Charlotte, NC
  • Assisted clients in building successful job search strategies.
  • Established and oversaw clear guidelines about procedures and success metrics.
  • Assisted individuals with addressing disabilities and developing career plans.
  • Coordinated community resources and secured referrals.
  • Helped clients adapt to altered lifestyles while providing therapeutic environments for clients and families.
  • Worked with job seekers to determine job targets based on skills and personality.
  • Led workshops for job seekers to provide information on job searching, application completion and resume building.
11/2019 - 02/2020Office Assistant | Array Of Brighter Beginnings - Charlotte, NC
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
  • Processed payments and documented account changes for financial accuracy and transparency.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Tracked inventory and ordered office supplies encouraging cost-effective solutions.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Compiled company information and related material and distributed it to candidates.
10/2019 - 02/2020Palletizer | Snyder's-Lance - Charlotte, NC
  • Positioned battens, cardboard strips, and metal strapping around bundles following written instructions.
  • Removed palletized bundles from conveyor to process with pneumatic hoist.
  • Monitored product on conveyor to identify and cull packages with damages or defects.
  • Operated equipment controls console for sorting, transferring, and stacking pallets.
  • Secured strips of wood with strapping tool to bundle packaged metal extrusions to form protective shipping pallets.
  • Transferred loaded pallets onto delivery or storage areas.
  • Controlled palletizer to arrange packages on pallet and transfer load to storage or delivery platform.
  • Informed supervisor of equipment malfunction quickly to minimize downtime.
  • Inspected materials for quality before loading.
  • Maintained clean and organized workspaces to uphold safety standards.
  • Arranged packages on pallet according to size and weight.
  • Loaded and unloaded goods from warehouse to trucks for shipping or storage.
  • Transported materials with carts, dollies and other moving equipment based on load size.
  • Reviewed work tickets and checked with supervisor to determine daily tasks.
  • Moved items using forklifts and similar hydraulic equipment.
  • Instructed forklift operators moving loads from warehouse to production staging area.
  • Worked closely with teammates to coordinate tasks and support safety.
  • Built sturdy storage crates and containers with tools, including [Type].
  • Filled orders by packaging items and labeling for delivery.
  • Moved smaller items to and from storage areas, production zones and trucks using conveyors.
05/2004 - 10/2011Customer Service Manager | Walmart #1027 - Concord, NC
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Collaborated with Cashiers to improve customer service processes and support structures company-wide.
  • Consistently managed 25-person staff, effectively resolving issues, which resulted in top ranking out of 2 teams.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
Education
06/1987West Charlotte High School, Charlotte, NCHigh School Diploma:
Brightwood Community College, Charlotte, NCAssociate of Science: Medical Assisting
  • Graduated with 3.7 GPA
  • Dean's List first semester
  • President List Second Semester
  • Internship @ Calvary Medical for 9Weeks
  • Clinicals for 2 weeks
musician(drummer)

I've been a drummer since i was 5 years old never had a lesson.I play for my father's church since I was 9 years and continues to play to this day at the of 52 years old.

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Resume Overview

Companies Worked For:

  • Still Family, LLC
  • Array Of Brighter Beginnings
  • Snyder's-Lance
  • Walmart #1027

School Attended

  • West Charlotte High School
  • Brightwood Community College

Job Titles Held:

  • Job Coach
  • Office Assistant
  • Palletizer
  • Customer Service Manager

Degrees

  • High School Diploma :
    Associate of Science : Medical Assisting

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