job coach resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Energetic Skills Trainer enthusiastic about helping students create a bright future based on personal strengths, academic ability and career goals. Expert Skills trainer trained in helping students with special need. Dedicated team player with strengths in academic and career goals for individuals. Capable Skills trainer focused on assisting student clients with career needs. Looking to work in career goals with an expanding organization. Skilled Skills. Trainer knowledgeable about vocational planning, training and outreach. Skilled Skills Trainer offering 20 years of demonstrated success in vocational and career planning. Strong dedication to client advocacy with proven history of implementing resources to meet individual objectives. Highly motivated and skilled Skills Trainer able to graciously handle resolve challenging client issues. Driven to consistently deliver exceptional client support.

  • Group and individual instruction
  • Skill development
  • Performance assessments
  • Job search planning
  • Interview training
  • Community networking
Work History
08/2011 to Current Job Coach Assets, Inc. | Anchorage, AK,
  • Assisted clients in building successful job search strategies.
  • Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
  • Kept detailed records of individual histories, scores and documents.
  • Worked with job seekers to determine job targets based on skills and personality.
  • Mentored junior staff on compliance, procedural and performance strategies.
  • Promoted development of interviewing, resume writing and etiquette skills.
  • Built and deepened partnerships with healthcare administrators, medical directors and nursing supervisors.
  • Assisted individuals with addressing disabilities and developing career plans.
  • Handled caseload of more than 2-5 clients.
  • Gathered and analyzed cultural, educational, social and demographic data about community to guide local program development.
  • Gathered, analyzed and compiled data into reports to be distributed to appropriate personnel.
  • Conducted competency-based, interactive interviews to identify client needs.
  • Evaluated strengths of team members and assessed vacancies to match volunteers with positions.
  • Offered constructive feedback and contributed ideas at monthly staff meetings.
  • Assessed clients' work readiness, made referrals and coached clients on job searches.
  • Maintained equipment and inventory records.
  • Coordinated project activities with other hospital departments.
  • Set goals with clients related to employment and financial planning and worked with each to track progress.
  • Coordinated logistics of scheduling, supplying and transporting volunteers.
  • Worked with leadership staff and special committees to define volunteer mission and set standards.
08/2000 to 05/2010 Job Coach Assets, Inc. | Anchorage, AK,
  • Established and oversaw clear guidelines about procedures and success metrics.
  • Kept detailed records of individual histories, scores and documents.
  • Assisted individuals with addressing disabilities and developing career plans.
  • Gathered information and filed reports to resolve complaints.
  • Gathered, analyzed and compiled data into reports to be distributed to appropriate personnel.
02/1996 to 06/1999 Insurance Billing Clerk Memorial Healthcare | Okemos, MI,
  • Verified vendor accounts by reconciling monthly statements and related transactions.
  • Managed efficient and accurate processing of invoices and check requests for several locations.
  • Generated financial statements and reports detailing accounts receivable status
08/1983 to 02/1996 Admissions Clerk Fundamental Administrative Services, Llc | Humble, TX,
  • Created reports, correspondence and spreadsheets with Microsoft Office programs.
  • Adhered to all related company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
  • Processed correspondence, including post office pick-ups, sorting and distribution to appropriate parties.
  • Maintained strict data accuracy standards via multiple reviews of patient files.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Worked with other staff to resolve internal problems, improve operations and provide exceptional customer service.
Expected in 05/1983 High School Diploma | Norfolk Sr. High, Norfolk, NE, GPA:

Trained several staff to perform customer service to incoming patients within a busy hospital and medical office setting. Trained several students with special needs to become employable individuals within the community and surrounding communities. Became employee of the quarter in 1988.

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Resume Overview

School Attended

  • Norfolk Sr. High

Job Titles Held:

  • Job Coach
  • Job Coach
  • Insurance Billing Clerk
  • Admissions Clerk


  • High School Diploma

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