Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Friendly Head Server with significant track record of creating excellent service environments. Maintain loyal customer base by building personal relationships with guests. Systematically train and support servers every day to maximize team success.
Focused and reliable Worker bringing high enthusiasm and extensive knowledge on social perceptiveness. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for efficient work.
Skills
Server Management
Keen observer
Educating consumers
Servers expertise
Point of sale knowledge
Sales expertise
Hospitality service expertise
Item promotion
Guest relations management
Cash Handling
Work History
05/2019 to Current
Head Server- Morning Manager Assistant Mace – Houston, TX,
Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
Trained new staff on restaurant operations and policies to strengthen performance.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Achieved Holiday sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
02/2019 to 05/2019
ReceptionistMarriott International – Redding, CA,
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Scheduled and confirmed appointments and meetings for dental hygienist, dental assistant and doctors .
Kept reception area clean and neat to give visitors positive first impression.
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Routed incoming mail and messages to relevant personnel without delay.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Sorted, received and distributed mail correspondence between departments and personnel.
Corresponded with clients through email, telephone or postal mail.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
02/2013 to 02/2019
Head ServerHibachi Teppenyaki – City, STATE,
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
Trained new staff on restaurant operations and policies to strengthen performance.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
06/2010 to 02/2014
Server- Catering Babes Chicken – City, STATE,
Kept register accurate through correct billing, payment processing and cash management practices.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Greeted and maintained relationships with regular customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Education
Expected in 10/2017
Cosmetology- Science : Hill College - Cleburne, TX, GPA:
Expected in
Associate of Applied Arts: Hill College - Cleburne, TX, GPA:
Expected in 06/2012
: Joshua High School - Joshua, TX GPA:
Accomplishments
Supervised team of 23 staff members.
Certifications
Cosmetology
Additional Information
Was on deans list and presidents list every semester for 2 years at Hill College
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