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Head Server Bartender Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Hardworking server/bartender with years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service and training incoming staff. Commended for excellent multitasking abilities and happy, patient demeanor. Documented track record of developing high-quality service environments. Personable Intelligent and focused with in-depth knowledge of current menu items, ingredients and preparation methods. Punctual and communicative individual driven to exceed sales. Ability to drive a loyal customer base through building strong guest relationships.

Skills
  • Calm and level-headed under duress
  • Menu memorization
  • Effective customer upselling
  • High-volume dining
  • Full service restaurant background
  • Customer-oriented
  • Adaptable
  • Exceptional time management
  • Handles constructive criticism well.
Education and Training
Onteora High School Boiceville, NY Expected in 07/2009 High School Diploma : - GPA :
Experience
Pourhouse - Head Server/Bartender
City, STATE, 10/2015 - 03/2020
  • Recognized by management for providing exceptional customer service.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Calculated charges, issued table checks and collected payments from customers.
  • Watched new staff for concerns such as drug use and card skimming.
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Trained staff on various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
Brios/Sportsman's Alamo Cantina/Ricciardellas - Head Server/Bartender
City, STATE, 07/2006 - 09/2015
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Greeted newly seated guests quickly and efficiently.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Tracked seated guests and available seating
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Inspected freezers and refrigerators prior to each shift to check temperatures levels, verifying proper functionality.
  • Coordinated service for food runners and other kitchen staff.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Sweet Sues - Expeditor/Server
City, STATE, 01/2013 - 09/2014
  • Interacted with wait staff, front-of-house team and management and culinary team, fulfilled special customer requests and met restaurant's exacting food and service standards.
  • Planned and managed customer orders, checked dishes before delivery for accuracy, presentation and temperature and coordinated delivery to tables in correct sequence.
  • Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
  • Confirmed guest satisfaction by monitoring company time and quality standards for each meal.
  • Illustrated knowledge of menu and service offerings to educate guests.
  • Coordinated service for food runners and other kitchen staff.
  • Stocked condiments in cooler at proper temperature, set up and replenished buffet and maintained highest sanitary standards of food preparation, transport and serving.
  • Added garnishes and other finishing touches to improve plating presentation.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.

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Resume Overview

School Attended
  • Onteora High School
Job Titles Held:
  • Head Server/Bartender
  • Head Server/Bartender
  • Expeditor/Server
Degrees
  • High School Diploma

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