Head Server/Bartender Resume Example Copeland Of New Orleans

HEAD SERVER/BARTENDER

Professional Summary

Experienced Server/Bartender with extensive knowledge in fine-dining . Very customer-oriented dedicated to providing fast, professional service to all guest. Reliable, hardworking and skilled in assessing customer needs and expectations. Very enthusiastic as well as professional possessing strong mathematical , organizational and customer service skills.Communicative server dedicated to providing elevated service and unforgettable guest experience. Ambitious server/bartender boosting alcohol/food sales while offering personalized attention to guest increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Dedicated Trainer successful at working with personalities coordinating training delivery preparation activities. Excellent organizational and time management skills. Proficient foodservice

trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with a hardworking nature and controlled approach to managing high workloads in stressful environments.

Skills

Responsible alcohol service
Menu memorization
Hospitality service expertise
Food running
Creative mixology
High volume dining

Liquor, beer and wine knowledge
Attending multiple customers
Handling difficult customers
Highly reliable
Engaging personality
Clear and effective communication

Work History

01/2017 - CurrentHead Server/bartender | Copeland Of New Orleans - Atlanta, GA

Applied excellent organizational and multitasking abilities
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Set up bar for operation, obtained cash bank and stocked service bar.
Requested official identification for alcohol purchases and verified details.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

01/2017 - 05/2020Server/bartender | Chick A Biddy - Atlanta, GA

Served needs of more than 30 customers in busy fast pace environment.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Requested official identification for alcohol purchases and verified details, consistently meeting strict legal standards of underage sales.

05/2013 - 01/2017Server/bartender/ Keyholder | Copeland Cheesecake Bistro - Atlanta, GA

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies
Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Waited on up to 15 customers at bar and at 4-table bar area.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling
Trained new team members on restaurant procedures, menu items and performance strategies.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Reconciled cash and credit card transactions to maintain accurate records.
Carefully interviewed, selected, trained and supervised staff.

01/2011 - 05/2013Bartender/server | Chilis - Atlanta, GA

Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers..
Prepared beverages and filled food orders for customers.
Checked identification to enforce age regulations for alcoholic beverages.
Bussed and reset dining room tables per shift, working efficiently to keep work areas clean.
Collected credit card, cash and gift certificate payments

Education

05/1998Bryan Station High School, Lexington, KYHigh School Diploma:

Certifications

ServSafe
First Aid/CPR Certified

Resume Overview

Companies Worked For:

Copeland Of New Orleans
Chick A Biddy
Copeland Cheesecake Bistro
Chilis

School Attended

Bryan Station High School

Job Titles Held:

Head Server/bartender
Server/bartender
Server/bartender/ Keyholder
Bartender/server

Degrees

High School Diploma :

Head Server/bartender Resume Example

Resume Score: 80%

Resume Overview

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