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head server bartender resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Experienced Server/Bartender with extensive knowledge in fine-dining . Very customer-oriented dedicated to providing fast, professional service to all guest. Reliable, hardworking and skilled in assessing customer needs and expectations. Very enthusiastic as well as professional possessing strong mathematical , organizational and customer service skills.Communicative server dedicated to providing elevated service and unforgettable guest experience. Ambitious server/bartender boosting alcohol/food sales while offering personalized attention to guest increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Dedicated Trainer successful at working with personalities coordinating training delivery preparation activities. Excellent organizational and time management skills. Proficient foodservice

trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with a hardworking nature and controlled approach to managing high workloads in stressful environments.

Skills
  • Responsible alcohol service
  • Menu memorization
  • Hospitality service expertise
  • Food running
  • Creative mixology
  • High volume dining
  • Liquor, beer and wine knowledge
  • Attending multiple customers
  • Handling difficult customers
  • Highly reliable
  • Engaging personality
  • Clear and effective communication
Work History
Head Server/bartender, 01/2017 - Current
Sage Hospitality Resources, Llp Asbury Park, NJ,
  • Applied excellent organizational and multitasking abilities
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Requested official identification for alcohol purchases and verified details.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server/bartender, 01/2017 - 05/2020
South Suburban Park & Recreation Littleton, CO,
  • Served needs of more than 30 customers in busy fast pace environment.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Requested official identification for alcohol purchases and verified details, consistently meeting strict legal standards of underage sales.
Server/bartender/ Keyholder, 05/2013 - 01/2017
Copeland Cheesecake Bistro City, STATE,
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies
  • Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Waited on up to 15 customers at bar and at 4-table bar area.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling
  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Carefully interviewed, selected, trained and supervised staff.
Bartender/server, 01/2011 - 05/2013
Chilis City, STATE,
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers..
  • Prepared beverages and filled food orders for customers.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Bussed and reset dining room tables per shift, working efficiently to keep work areas clean.
  • Collected credit card, cash and gift certificate payments
Education
High School Diploma: , Expected in 05/1998
-
Bryan Station High School - Lexington, KY
GPA:
Status -
Certifications
  • ServSafe
  • First Aid/CPR Certified
,

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Resume Overview

School Attended

  • Bryan Station High School

Job Titles Held:

  • Head Server/bartender
  • Server/bartender
  • Server/bartender/ Keyholder
  • Bartender/server

Degrees

  • High School Diploma

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