group services administrator resume example with 18+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

A highly motivated professional with a track record of cultivating long-term relationships with travel partners and vendors, strong luxury cruise line product knowledge and personal cruise travel experience. Deadline-oriented team player with 20 plus years of experience supporting accounts in the travel industry. Demonstrates excellent organizational and multitasking abilities necessary for working in a fast-paced environment. Now looking forward to making a significant contribution with a cruise line that offers a genuine opportunity for professional growth and development.

  • Exceptional customer service skills
  • Purpose driven to create long term interpersonal relationships both internally and externally
  • Extremely organized and detail oriented
  • Highly motivated to meet deadlines and excel in a fast-paced environment
  • Extensive geographic, destination, cultural and world affairs knowledge
  • Strong verbal and written communication skills
  • Effective working independently or as a team player
  • Enthusiastic about problem solving, organization, logistics and analysis
  • Bilingual, fluent in both English and Spanish (read, write and speak)
  • Sales experience
12/2016 to 02/2022 Business Development Specialist Hei Hotels & Resorts | Weehawken, NJ,


11/2015 to 12/2016 Group Services Administrator City Wide | Burr Ridge, IL,
  • Answered incoming calls from travel partners and asked open-ended questions to determine needs.
  • Prepared, negotiated, and finalized group contracts.
  • Managed department e-mail inbox.
  • Managed all the administrative work related to the group logistic components (onboard functions, transfers, private excursions).
  • Communicated regularly with travel partners to ensure payment schedule and inventory recall deadlines were met.
  • Coordinated with other departments as necessary to ensure all group requests were secured and confirmed.
  • Created group amendments and follow up as needed until amendments were all executed, and required documentation was received and filed.
08/2015 to 10/2015 Reservations Agent All Leisure Holidays, Ltd | City, STATE,
  • Sold cruises to various destinations along with optional programs such as air, land, hotel, insurance, etc.
  • Serviced incoming phone calls in a professional, courteous and efficient manner.
  • Provided information to callers about Silversea ships, destinations, itineraries and policies.
  • Communicated cruise related requests to the appropriate department (i.e. Silver Sky, Hotel Department, Reservations Help Desk, Special Services, Documentation).
  • Monitored the Confirmation Mailbox to ensure guest confirmations are successfully transmitted; resolve any problems.
  • Reviewed and distributed incoming department emails and faxes to the appropriate administrative area.
  • Assisted with call-out projects such as itinerary changes, missing Guest Information Forms and cancelled shore excursions as assigned by Reservation Supervisor and Lead Agents.
  • Assisted Administrative Departments with various projects.
  • Assisted with proofing of atlas and itineraries.
  • Researched and responded to travel agent requests by phone or email.
  • Assisted with Latin America mailbox as assigned by Reservation Supervisor.
  • Assisted callers in resolving minor problems pertaining to new and existing bookings.
  • Assisted callers with questions related to My Silversea and website while helping resolve any issues.
  • Other business-related duties as instructed by the Reservation Supervisor.
12/2003 to 06/2015 Cruise Consultant/Inside Sales Orient Lines, Inc. | City, STATE,
  • Assisted travel partners and direct guests with all aspects related to individual and group cruise reservations; including sharing product information, reserving cruises, and advising of sales promotions.
  • Executed outbound calls to existing customer base resulting in a higher booking ratio.
  • Managed customer service mailbox and acted as liaison between Reservations, Sales and Marketing departments where appropriate.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Updated promotional and affinity group agreements to reflect agreed upon rates and terms.
  • Posted incoming wire payments for group bookings and prepared final invoice payment for group balance.
  • Communicated group needs and special requests to the ships.
  • Ensured key travel trade and travel partner websites had the latest branding and current information.
  • Answered inbound calls to assist travel agents and ensured they had knowledge of resources and tools for training and business development.
  • Developed the database of agents through follow up from trade events and outbound calls to travel agents that had requested marketing materials or had otherwise asked to be contacted.
  • Assisted in the organization of trade partner specific events and trade shows, including completing registration, travel arrangements, ordering collateral and shipping exhibits.
  • Participated in trade shows with Director of Sales to promote brand.
04/1998 to 10/2003 Accounting Assistant Company Name | City, State,
  • Opened and assigned new client accounts.
  • Coordinated approval processes of all accounts payable invoices.
  • Conducted month-end balance sheet reviews and reconciled any variances.
  • Researched and resolved billing and invoice problems.
  • Deposited incoming checks/wires and processed credit card payments.
  • Balanced batch summary reports for verification and approval.
  • Assisted reservations department staff with accounting related issues.
Expected in 1995 to to Associate of Science | Culinary Arts Johnson & Wales University, North Miami, FL GPA:

Technical Expertise

  • Strong proficiency in all Microsoft Office applications (Word, Excel, Outlook and Teams)
  • Seaware
  • SalesForce
  • Webinar applications: GoToMeeting and Zoom

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Johnson & Wales University

Job Titles Held:

  • Business Development Specialist
  • Group Services Administrator
  • Reservations Agent
  • Cruise Consultant/Inside Sales
  • Accounting Assistant


  • Associate of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: