group rooms coordinator resume example with 9+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Hardworking and reliable Coordinator with passion for creating positive client experiences and facilitating growth of recruited associates. Highly organized, proactive and punctual with team-oriented mentality. Strong attention to detail and an eye for what's to come next. My goal is to utilize my leadership skills and my ability to meet client needs in an extraordinary manner to ensure each program exceeds client expectations while expanding the talents of our team.

  • Team Leadership and Motivation
  • Communications and Media
  • Requirements Gathering
  • Clear Communication
  • Event Registration Management
  • Multitasking and Prioritization
  • Service Oriented
  • Public Relations
  • Conflict Resolution
  • Videoconferencing Organization
  • Critical Thinking
  • Independent Thinking
  • Attendee Relations
  • Client Relations
  • Microsoft Office
  • Quality Assurance
  • Time Management
  • Decision Making
  • Service Orientation
  • Information Verification
  • Event Billing
  • Agenda Setting and Control
  • Staff Leadership
  • Staff Training
  • Program Planning and Development
  • Service Coordination
  • Problem Anticipation and Resolution
  • Complaint Resolution
  • Administrative Recordkeeping
08/2021 to Current Group Rooms Coordinator Omni Hotels | Rancho Mirage, CA,
  • Collected, verified and documented customer and reservation details.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Improved results continuously by conducting thorough reviews of events' successes and failures.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Defined strategies and created plan to achieve ambitious operational objectives.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Met with VIPs to provide specialized services.
  • Met with service providers to evaluate offerings and pricing structures.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
06/2018 to 06/2021 Front Desk Supervisor & Accountant Lyon Communities | Marietta, GA,
  • Recruitment and onboarding of all Front Desk Associates for both NGIS Properties in Point Loma
  • Scheduling of 15+ associates each week
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Balanced hotel accounts at end of each shift.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
  • Created and optimized employee schedules for shift coverage.
  • Payroll done via Kronos
  • All accounting for our facility which includes salary reimbursements for housekeeping and custodials, sending and charging command invoices, reconciliation of past guests who still owe a balance and over all balancing of the system
  • Completed financial audits on scheduled basis.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Welcomed large volume of guests and improved overall customer service.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Monitored reservations to track incoming parties and special events.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Facilitated successful front desk operations for high-volume hotel.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
06/2017 to 06/2018 Front Desk Leader Crowne Plaza San | City, STATE,
  • Manager on duty during the evening shifts and weekends of a 400+ room resort
  • I was responsible for checking in and out guests, assigning rooms of large parties as well as guests who have specific rooming needs
  • Also the reconciliation of past reservations if there were any billing discrepancies during their stay
  • Creating and cancelling guest’s reservations both via our central bookings site and also, from our own in-house reservations
  • Assisted with creating schedules
  • OPERA experience
  • Trained to take physical and virtual payments from guests and companies.
09/2012 to 06/2017 Assistant Manager Lids Sports Group | City, STATE,
  • Set, maintained and coached team to meet daily sales goals
  • Shipment controller and inventory tracker
  • Expanded our sales and increased our weekly embroidery monthly, making us our districts #1 store for customization for several months in a row during my final months of employment
  • Posted payroll and created schedules.
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Recruited and hired qualified candidates to fill open positions.
  • Maintained current understanding of company offerings to better serve customers and team members.
Education and Training
Expected in 06/2016 to to AA | Economics Studies Cuyamaca Community College, El Cajon, CA GPA:
Expected in to to Bachelor’s Degree | Business Management University of Arizona Tuscon, , CA GPA:
Expected in to to Transer AS-T | , , GPA:
Additional Information
  • ACCOMPLISHMENTS , Assigned Group Coordinator Role and Facility Accountant in Fall of 2018. Lead of the Quarter Award Supervisor of the Year nominee (2021) Comment Card All Star Received letter of outstanding efforts from Vice Admiral Welch

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Resume Overview

School Attended

  • Cuyamaca Community College
  • University of Arizona Tuscon

Job Titles Held:

  • Group Rooms Coordinator
  • Front Desk Supervisor & Accountant
  • Front Desk Leader
  • Assistant Manager


  • AA
  • Bachelor’s Degree
  • Transer AS-T

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