Hardworking and reliable Coordinator with passion for creating positive client experiences and facilitating growth of recruited associates. Highly organized, proactive and punctual with team-oriented mentality. Strong attention to detail and an eye for what's to come next. My goal is to utilize my leadership skills and my ability to meet client needs in an extraordinary manner to ensure each program exceeds client expectations while expanding the talents of our team.
Skills
Team Leadership and Motivation
Communications and Media
Requirements Gathering
Clear Communication
Event Registration Management
Multitasking and Prioritization
Service Oriented
Public Relations
Conflict Resolution
Videoconferencing Organization
Critical Thinking
Independent Thinking
Attendee Relations
Client Relations
Microsoft Office
Quality Assurance
Time Management
Decision Making
Service Orientation
Information Verification
Event Billing
Agenda Setting and Control
Staff Leadership
Staff Training
Program Planning and Development
Service Coordination
Problem Anticipation and Resolution
Complaint Resolution
Administrative Recordkeeping
Education and Training
Cuyamaca Community CollegeEl Cajon, CAExpected in 06/2016 ā āAA:Economics Studies - GPA:
University of Arizona Tuscon, CAExpected in ā āBachelorās Degree:Business Management - GPA:
, Expected in ā āTranser AS-T: - GPA:
Experience
Omni Hotels - Group Rooms Coordinator Rancho Mirage, CA, 08/2021 - Current
Collected, verified and documented customer and reservation details.
Responded to inquiries and room requests made online, by phone and via email.
Improved results continuously by conducting thorough reviews of events' successes and failures.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Defined strategies and created plan to achieve ambitious operational objectives.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Met with VIPs to provide specialized services.
Met with service providers to evaluate offerings and pricing structures.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Recruitment and onboarding of all Front Desk Associates for both NGIS Properties in Point Loma
Scheduling of 15+ associates each week
Managed guest check-in and check-out procedures, reservations and payments.
Balanced hotel accounts at end of each shift.
Managed customer complaints and rectified issues to complete satisfaction.
Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
Worked with room service, housekeeping, maintenance and security to meet all guest needs.
Mentored new staff on correct procedures, compliance requirements and performance strategies.
Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
Created and optimized employee schedules for shift coverage.
Payroll done via Kronos
All accounting for our facility which includes salary reimbursements for housekeeping and custodials, sending and charging command invoices, reconciliation of past guests who still owe a balance and over all balancing of the system
Completed financial audits on scheduled basis.
Handled payment processing and provided customers with receipts and proper bills and change.
Corrected guest issues promptly with knowledgeable and friendly service.
Welcomed large volume of guests and improved overall customer service.
Conducted transactions, confirming patient information and processing according to standard protocol.
Arranged special accommodations for guests to enhance visitor experiences.
Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Monitored reservations to track incoming parties and special events.
Maintained important files, running reports and delivering updates on occupancy and revenue.
Facilitated successful front desk operations for high-volume hotel.
Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Crowne Plaza San - Front Desk Leader City, STATE, 06/2017 - 06/2018
Manager on duty during the evening shifts and weekends of a 400+ room resort
I was responsible for checking in and out guests, assigning rooms of large parties as well as guests who have specific rooming needs
Also the reconciliation of past reservations if there were any billing discrepancies during their stay
Creating and cancelling guestās reservations both via our central bookings site and also, from our own in-house reservations
Assisted with creating schedules
OPERA experience
Trained to take physical and virtual payments from guests and companies.
Lids Sports Group - Assistant Manager City, STATE, 09/2012 - 06/2017
Set, maintained and coached team to meet daily sales goals
Shipment controller and inventory tracker
Expanded our sales and increased our weekly embroidery monthly, making us our districts #1 store for customization for several months in a row during my final months of employment
Posted payroll and created schedules.
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Recruited and hired qualified candidates to fill open positions.
Maintained current understanding of company offerings to better serve customers and team members.
Additional Information
ACCOMPLISHMENTS
, Assigned Group Coordinator Role and Facility Accountant in Fall of 2018.
Lead of the Quarter Award
Supervisor of the Year nominee (2021)
Comment Card All Star
Received letter of outstanding efforts from Vice Admiral Welch
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