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group rentals and team buidling director resume example with 19 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Experienced professional focused on meeting or exceeding objectives. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.

Skills
  • Report Preparation and Analysis
  • Team Management
  • Staff Training
  • Detail-oriented and accommodating
Work History
Group Rentals and Team Buidling Director, 03/2010 - 07/2022
Aaron's , , Oregonia, OH
  • Oversaw all operations of facility and program delivery to outside organizations as well as operations of a zip line canopy tour.
  • Established personnel performance metrics to encourage efforts toward common goals.
  • Negotiated facility use, program and service agreements with over 150 various organizations.
  • Responsible for annual budget of $1.1 million in revenue and $500,000 in expenses over two program departments.
  • Recruited, hired and trained new employees on proper protocols and customer service standards in align with YMCA of Greater Dayton's Mission and in accordance with American Camping Association.
  • Handled problematic guests and clients by assisting lower-level employees and maintain excellent customer service.
  • Promoted positive customer experience through day-to-day supervision and management YMCA Camp Kern's Group Rental and Team Building department as well as its Ozone Zip Line Canopy Tour.
  • Delegated daily tasks to employees, streamlining daily progress and efficiency.
  • Supervised 5 full time professional staff and 40 plus seasonal and part-time staff.
  • Negotiated price and service with vendors for project materials and equipment to decrease expenses and to provide quality programs and facilities.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Managed daily operations of rental facilities, program operation, program development, improvements and orchestrated forward-thinking strategies to accomplish profit and expansion goals.
  • Assisted with marketing strategy creation and advertising initiatives to better promote YMCA Camp Kern to other organizations and public.
  • Worked directly with Executive director, and other camp department to brainstorm, discuss strategy to recruit groups and campers and provide new programs and solutions for safe environment of all staff and guest, such as maintaining operations during pandemic.
  • Implemented improvements to programs such as high ropes and climbing elements to promote memorable, consistent and positive guest experiences.
  • Demonstrated leadership skills in managing projects from concept to completion.
Warehouse Forklift Operator, 09/2008 - 01/2010
Crystal Run Village , , Mason, OH
  • Packed items into appropriate containers for shipment.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Operated all sit down and stand-up forklift equipment safely and efficiently to prevent damage to items and avoid injuries.
Maintenance Worker, 06/2006 - 06/2008
Symmes Township , , Symmes Township, OH
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Partnered with facility management to successfully complete projects within anticipated deadlines.
  • Responded quickly to internal service calls regarding malfunctioning equipment and completed repairs.
Education
Bachelor of Science: Business Administration, Expected in 07/2023
-
Southern New Hampshire University - Manchester, NH,
GPA:
Status -

Industrial Organizational Psychology Concentration

  • President's List Fall 2022, Winter 2023


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Resume Overview

School Attended

  • Southern New Hampshire University

Job Titles Held:

  • Group Rentals and Team Buidling Director
  • Warehouse Forklift Operator
  • Maintenance Worker

Degrees

  • Bachelor of Science

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