Group Coordinator Reservations Front Desk resume example with 17 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

An outgoing bilingual with knowledge and experience in Hospitality & Tourism Management Industry, Car Rental, Condominium, and Cruise lines.

Organized Group Coordinator experienced in coordinating and executing large- and small-scale events. Build rapport with venue management and personnel to foster seamless collaboration and execute exceptional event experiences.

Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

12/2018 to Current Group Coordinator/Reservations/Front Desk Pac-Van, Inc. | Des Moines, IA,
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Researched and resolved customer issues.
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Created and distributed monthly, quarterly and annual reports to management regarding performance.
  • Oversaw advanced event registration and day-of check-in to handle high volume of guests.
  • Implemented improved initiatives to optimize safety and quality.
  • Coordinated and allocated equipment, supplies and staff for events.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Worked with other group leaders to identify and resolve issues between teams.
  • Kept areas clean, neat and inspection-ready to comply with product guidelines.
  • Organized guest support services for guests to meet accommodation, transportation and service needs.
  • Troubleshot and resolved workflow issues by collaborating and communicating openly with other groups.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Computed bills, collected payments and made change for guests.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Coordinated with sales team to manage group bookings.
01/2016 to 11/2018 Branch Manager Four Seasons Hotels Inc | Maui, HI,
  • Supervise a fleet of 150 cars, while also making sure the cars always gets the service they needed.
  • Assigned work and monitored performance of project personnel.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Analyzed business performance data and forecasted business results for upper management.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Assist with new and existing reservations, weekly and monthly reports, Wire transfer payments, and reconcile bank statements with batches.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
01/2014 to 01/2016 Group Coordinator/Reservations Agent Resort Work Bimini | City, STATE,
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Provided customers with brochures and publications containing local customs, points of interest or foreign country regulations.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
  • Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
  • Worked diligently to resolve booking, fare and regulations issues alongside passengers and travel agents.
  • Communicated security issues and protocols to clients traveling to unstable countries or locations.
  • Upheld high standards of customer services by responding to inquiries, needs and problems.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Completed ongoing training with company and travel partners.
01/2005 to 01/2013 Group Sales Manager The Shelborne Hotel | City, STATE,
  • Coordinated Daily Field Reports (DFRs) and distributed to clients.
  • Performed marketplace research and conducted surveys to analyze industry weaknesses and strengths.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Used different software's to maintain accurate database of inquiries, sales revenue and sales leads.
  • Resolved customer complaints regarding sales and service.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Education and Training
Expected in 06/2014 Associate of Arts | Secretarial Studies And Office Administration Atlantis University, Miami, FL GPA:

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Resume Overview

School Attended

  • Atlantis University

Job Titles Held:

  • Group Coordinator/Reservations/Front Desk
  • Branch Manager
  • Group Coordinator/Reservations Agent
  • Group Sales Manager


  • Associate of Arts

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