Group Coordinator Reservations Front Desk resume example with 17 years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
An outgoing bilingual with knowledge and experience in Hospitality & Tourism Management Industry, Car Rental, Condominium, and Cruise lines.
Organized Group Coordinator experienced in coordinating and executing large- and small-scale events. Build rapport with venue management and personnel to foster seamless collaboration and execute exceptional event experiences.
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Experience
12/2018 to CurrentGroup Coordinator/Reservations/Front DeskPac-Van, Inc. | Des Moines, IA,
Maintained client accounts by obtaining, recording and updating personal and financial information.
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Researched and resolved customer issues.
Assisted customers via phone by providing confirmations, answering questions and offering general information.
Created and distributed monthly, quarterly and annual reports to management regarding performance.
Oversaw advanced event registration and day-of check-in to handle high volume of guests.
Implemented improved initiatives to optimize safety and quality.
Coordinated and allocated equipment, supplies and staff for events.
Contacted housekeeping or maintenance staff to report room or building issues.
Worked with other group leaders to identify and resolve issues between teams.
Kept areas clean, neat and inspection-ready to comply with product guidelines.
Organized guest support services for guests to meet accommodation, transportation and service needs.
Troubleshot and resolved workflow issues by collaborating and communicating openly with other groups.
Arranged special accommodations for guests to enhance visitor experiences.
Computed bills, collected payments and made change for guests.
Greeted, registered and assigned rooms to hotel or motel guests.
Coordinated with sales team to manage group bookings.
01/2016 to 11/2018Branch ManagerFour Seasons Hotels Inc | Maui, HI,
Supervise a fleet of 150 cars, while also making sure the cars always gets the service they needed.
Assigned work and monitored performance of project personnel.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Analyzed business performance data and forecasted business results for upper management.
Evaluated individual and team business performance and identified opportunities for improvement.
Assist with new and existing reservations, weekly and monthly reports, Wire transfer payments, and reconcile bank statements with batches.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved customer inquiries and complaints requiring management-level escalation.
01/2014 to 01/2016Group Coordinator/Reservations AgentResort Work Bimini | City, STATE,
Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Provided customers with brochures and publications containing local customs, points of interest or foreign country regulations.
Asked open-ended questions to best understand client needs and determine best travel offerings.
Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
Worked diligently to resolve booking, fare and regulations issues alongside passengers and travel agents.
Communicated security issues and protocols to clients traveling to unstable countries or locations.
Upheld high standards of customer services by responding to inquiries, needs and problems.
Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
Completed ongoing training with company and travel partners.
01/2005 to 01/2013Group Sales ManagerThe Shelborne Hotel | City, STATE,
Coordinated Daily Field Reports (DFRs) and distributed to clients.
Performed marketplace research and conducted surveys to analyze industry weaknesses and strengths.
Used change methodologies to increase sales and led projects for increased productivity.
Used different software's to maintain accurate database of inquiries, sales revenue and sales leads.
Resolved customer complaints regarding sales and service.
Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Enhanced sales volume through skilled support to both new and inactive customers.
Built sales forecasts and schedules to reflect desired productivity targets.
Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Education and Training
Expected in 06/2014Associate of Arts | Secretarial Studies And Office AdministrationAtlantis University, Miami, FLGPA:
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