Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Career Overview
Goal-oriented and self-motivated Spa Group Coordinator with talent in motivating others and developing customized fitness and nutrition plans to meet individual client goals.
Areas of Expertise
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Opening/closing procedures
Adaptive team player
Telecommunication skills
Customer service expert
Telephone inquiries specialist
Quick learnerOutstanding interpersonal skills
Microsoft Office, Excel, PowerPoint proficiency
Cash handling accuracy
Inventory control procedures
Loss prevention comprehension
Ability to mediate disputes
Written and oral communication skills
Reading comprehension skills
Front desk management
Multi-tasker extraordinaire
Hospitality industry knowledge
Professional Experience
Group Coordinator, 11/2013 - Current Marriott International – Herndon, VA,
Coordinate schedules for massage; nail tech and esthetics's staff to ensure the highest quality of guest service in treatment delivery.
Assists spa concierge on appointment scheduling in an effort to optimize revenue's and retail sales.
Trained all new hire Concierge
Ensures a high level of cleanliness and maintenance of the spa and all equipment.
Books spa groups, parties, and blocks for groups visiting the resort.
Managed Yelp, Facebook, and Foursquare pages weekly to keep guests informed of upcoming events and specials.
Additionally, partners with hotel sales and conference services in an effort to maximize spa services and retail sales to all group and leisure guests.
Customer Care Specialist, 04/2013 - 11/2013 Weir Group – Scottsdale, AZ,
Assisted members with selecting the best benefit plan options available to them through the enrollment process, including enrollment in specialized care programs.
Resolved member service inquiries related to: Medical benefits, eligibility and claims, financial spending accounts, and pharmacy benefits.
Requested and sent correspondence requests.
Educated members about the fundamentals of consumer-driven health care.
Provided premium provider education and steerage in choosing a quality care provider.
Owned problems through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member.
Helped members navigate myuhc.com and other UnitedHealth Group websites.
Intervened with care providers on behalf of the member.
Researched complex issues across multiple databases and work with support resources to resolve member issues.
Assisted members with provider appointment scheduling.
Connected members with internal specialists for assistance when needed.
Partnered with others to resolve escalated issues.
Provided education and status on previously submitted pre-authorizations or pre-determination requests.
Spa Concierge , 05/2012 - 11/2013 Accor Hotels – Panama City, FL,
Scheduled services for individuals and small groups using SpaSoft Updated the reservations/cancellations list throughout the day, informs providers of last minute changes, and resolves scheduling issues as needed by working with management Promoted and sells spa/salon services and products Scheduled services for individuals and small groups using spa/salon reservations software system.
Called guests to confirm scheduled services.
Answered questions about available services.
Updated the reservations/cancellations list throughout the day, inform providers of last minute changes, and resolved scheduling issues as needed by working with supervisor/manager.
Checked in guests for appointments, confirming first and last name, and provided general spa orientation to guests upon arrival.
Obtained assigned bank and ensure accuracy of contracted monies, obtained change required for expected business level, and kept bank secure at all times.
Cleaned and restocked lockers with towels, robes and slippers after each guest Cleaned and restocked locker room facilities with toiletries, towels, and other various amenities Processed guest payments for spa/salon services and obtained payment authorization as needed.
Accepted and logged cash tips for employees.
Balanced, scanned, and dropped receipts with accounting.
Notified Engineering of maintenance and repair needs.
Front Desk Agent, 04/2010 - 07/2010 Proper Hospitality – Los Angeles, CA,
Welcomed and registered guests and them services and room rates Handled guest check in and checkouts professionally and in a welcoming and specialized manner Issued room key and forwarded instructions to Bell Person Made changes and confirmed reservations by means of the Opera Systems Made reservations over the telephone, through emails and in person Kept records of room availability and guests' accounts Posted charges of food, room, liquor and telephone to system and manual ledger Maintained the hotel's high standard of service and hospitality Provided the maximum quality of service to the guests Verified that all updated reports have been run Dated, stamped, arranged, and tracked incoming and outgoing mail Operated hotel switchboard, take calls and provide information and transfer calls Answered inquiries regarding the hotel's services, charges, dining facilities, sports facilities and travel directions Referred guests to appropriate departments to resolve complaints or provided suggestions Totaled bills and took payments Provided guests with directions around the hotel Contacted housekeeping and maintenance departments when a problem were reported Explained appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.
Executed and displayed professionalism in all areas of customer care, communication, problem solving,.
and relationship building with customers to ensure continuous patronage.
Assistant Manager/Cashier, 09/2006 - 09/2009 Party City – City, STATE,
Supervised employees engaged in sales work Reconciled cash drawers with sales receipts Kept operating records, and prepared daily records of transactions for accounting Adjusted work schedules as needed and assigned employees to specific duties Monitored stock levels of store merchandise, supplies, and ordered replenishment items as needed Trained new employees on procedures of the store and its policies Assisted customers in custom ordering, rental agreements, and party planning for special events.
Education and Training
Master of Music: Vocal Performance, Expected in 2012 - University of North Carolina - Huntsville, NC GPA:
Member of UNCG Opera
Roanoke Opera Young Artist
Bachelor of Science: Music Education/Vocal Performance, Expected in 2009 - Alabama A&M University - Huntsville, AL GPA:
Recipient of Alabama A&M University Full Music Scholarship
Recipient of Washington University Scholarship
Recipient of L.I.N.K.S Inc. Scholarship
Member of Thespian Society, M.E.N.C, NAFME, Honors Society, Deans List
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