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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Dedicated leader with over 15-year track record as an organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities.

Highlights
  • Report writing
  • Computer proficiency
  • Service-minded
  • Human resource knowledge
  • Ability to prioritize
  • Motivational leadership style
  • Inventory control
  • Professional demeanor
  • Self-directed
  • Time management ability
Accomplishments

Scheduling

  • Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Process Improvement

  • Oversaw implementation of new phone system which resulted in more cost-effective service.

Research

  • Investigated and analyzed client complaints to identify and resolve issues.

Administration

  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Training

  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Payroll Assistance

  • Assisted with payroll preparation and entered data into cumulative payroll document.

Experience
05/2014 to 09/2015 General Manager / Executive Chef Sodexo Usa | Lancaster, PA,
  • Coordinated all department functions for restaurant staff.
  • Updated employee paperwork and time records.
  • Liaised directly with customers to meet needs and maintain satisfaction.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Achieved notable successes in cost control, revenue generation and marketing effectiveness.
04/2013 to 04/2014 Sales Consultant Trinity Solar | Middlesex, NJ,
  • Met incoming customers and provided immediate assistance.
  • Listened to customer needs and preferences to provide accurate advice.
  • Solicited referrals from satisfied clients.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Provided expert product and service information.
08/2012 to 03/2013 Sales Consultant / Service Technician Entegris, Inc. | Russellville, AR,
  • Cold-called prospective customers to build relationship.
  • Filled out expense reports for accounting.Updated database with customer and sales information.
  • Established new customer accounts.Evaluated competitors and performed market research.
  • Worked as technician cleaning up after different biological hazards including crime scene cleanup, flooding, and fire restoration.
05/2012 to 07/2012 Forklift Driver Entegris, Inc. | Billerica, MA,
  • Transported construction and scaffolding materials for a turnaraound in a chemical plant with large forklift
  • Transported employees around job site using passenger vehicles, trucks and vans.
  • Maintained strict adherence to safety protocols required by client.
03/2011 to 04/2012 Operations Manager Fedex Cross Border | Naples, FL,
  • Oversaw the development and launch of customer database
  • Boosted company efficiency through technology upgrades and process improvements.
  • Optimized the overall customer experience through establishing procedures for handling issues over the phone.
  • Identified inefficiencies and made recommendations for process improvements.
10/2009 to 02/2012 General Manager and Trainer for New Restaurant Openings Genghis Grill | City, STATE,
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
02/2009 to 09/2009 Swing Manager McDonalds | City, STATE,
  • Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Education
Expected in 1988 GED | GED, Ft Worth, TX GPA:

I grew up in Guadalajara, Mexico and attended home school taught by my mother. I later received my GED. I also have the following training.

Basic Vocational Certificate: Restaurant Operations

Basic Vocational Certificate: Culinary Management

Coursework in Business, Restaurant and Hotel Management

.

Interests

Cooking, computers, sailing, golf, travel, working, and family.


Additional Information
  • I am fluent in Spanish. I believe that hard work, integrity, honesty, and diligence will help me succeed in meeting my goals and adding value to the company I work for.
Skills

Advertising, Automobiles, Consultant, Customer Relations, Data Management, Financial Planning, Food safety, Hiring, Inventory Control, Inventory Management, Managing, marketing, materials, Network design, Network, New Construction, Payroll, Performance Appraisals, Personnel, Policies, Project Management, Restaurant Operations, Retail, Safety, Sales, Spanish Speaking, Supervision, Telecommunications. Equipment Operations and Maintenance.

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resume Strength

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Resume Overview

School Attended

  • GED

Job Titles Held:

  • General Manager / Executive Chef
  • Sales Consultant
  • Sales Consultant / Service Technician
  • Forklift Driver
  • Operations Manager
  • General Manager and Trainer for New Restaurant Openings
  • Swing Manager

Degrees

  • GED

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