LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Committed and hardworking manager with 20+ years of experience in food service. Well-rounded leader with talent for supervising employees, developing guest relationships and loyalty. Swift problem solver with quick and effective solutions to wide array of issues.

Skills
  • Guest Services
  • Food Safety
  • Sales
  • Food Preparation
  • Cash Handling
  • Health and Safety Standards
  • Point of Sale Systems
  • Inventory management
  • Menu development
  • Staff supervision
  • Ordering procedures
  • Responsible
Education
Cuba Highschool Cuba, MO, Expected in 05/1998 General : - GPA :
Rolla Technical Institute Rolla, MO Expected in 01/2000 Nursing Assistant : Nursing - GPA :
Rolla Technical Institute Rolla, MO Expected in 03/2001 Medical Technician And Level 1 Medical Aide : Nursing - GPA :
Hilton School Of Food And Beverage Denver, CO, Expected in 02/2019 Food And Beverage Champion : Operations Management - GPA :
Certifications
  • Serv Safe -Certified
  • Reserving Food Handler License- Certified
  • Reserving Liquor Handler License - Certified
  • Hilton Food and Beverage Champion - Certified Hilton Brands Worldwide
Work History
Hilton Garden Inn - Front of House Operations and Food and Beverage Ma
City, STATE, 07/2014 - 03/2020
  • Oversaw overall beverage program, including selection, ordering and inventory controls of wine, beer and alcohol program.
  • Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
  • Resolved customer complaints involving food or beverage quality and service.
  • Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees, including hourly sommelier program.
  • Trained food and beverage service personnel, confirming staff ability to provide recommendations and answer questions.
  • Oversaw proper disposal of unused and tainted beverage stock, adhering to all related health and safety guidelines.
  • Used Excel to record ordering data and created organization and room storage system.
  • Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
  • Maintained exhaustive knowledge of all alcoholic beverages on offer, including flavor profiles, nutritional information, allergens and alcoholic content.
  • Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Conducted hands-on training in use of personally created training guide, demonstrating proper technique and safety protocols.
  • Maintained highest standards for beverage quality and service.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
  • Served as shift manager, handling food and beverage orders where needed.
  • Managed bar and wait staff including hiring, training, scheduling and analyzing theft and wastage.
  • Responded to customer complaints, addressing concerns and distress with amicable interactions.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Selected wine, beer and alcohol products based on customer feedback and local product availability.
On The Border Grill - Server/Trainer
City, STATE, 02/2012 - 06/2014
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
  • Provided continuous evaluation and feedback to server employees.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Created, updated and implemented training plans in collaboration with restaurant management.
  • Trained new team members on restaurant procedures, menu items and performance strategies.
Famous Daves - Server/Trainer/Bartender/Caterer
City, STATE, 06/2008 - 01/2012
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Provided continuous evaluation and feedback to server employees.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Handled $1000 cash on daily basis, which built trustworthiness and loyalty with owners.
  • Received over 150 beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency.
  • Arranged linens and table settings according to seating plan and event theme.
  • Served appetizers, entrees and refilled beverages for events up to 200 guests.
  • Fostered enjoyable event atmosphere through friendly guest interactions
  • Set up and broke down catering services at weddings, corporate events and celebration events.
  • Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
  • Returned reusable goods and serving equipment for inventory and restock.

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Resume Overview

School Attended

  • Cuba Highschool
  • Rolla Technical Institute
  • Rolla Technical Institute
  • Hilton School Of Food And Beverage

Job Titles Held:

  • Front of House Operations and Food and Beverage Ma
  • Server/Trainer
  • Server/Trainer/Bartender/Caterer

Degrees

  • General
  • Nursing Assistant
  • Medical Technician And Level 1 Medical Aide
  • Food And Beverage Champion

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