Committed and hardworking manager with 20+ years of experience in food service. Well-rounded leader with talent for supervising employees, developing guest relationships and loyalty. Swift problem solver with quick and effective solutions to wide array of issues.
Skills
Guest Services
Food Safety
Sales
Food Preparation
Cash Handling
Health and Safety Standards
Point of Sale Systems
Inventory management
Menu development
Staff supervision
Ordering procedures
Responsible
Education
Cuba Highschool Cuba, MO, Expected in 05/1998 ā āGeneral : - GPA:
Rolla Technical InstituteRolla, MOExpected in 03/2001 ā āMedical Technician And Level 1 Medical Aide :Nursing - GPA:
Hilton School Of Food And BeverageDenver, CO, Expected in 02/2019 ā āFood And Beverage Champion :Operations Management - GPA:
Certifications
Serv Safe -Certified
Reserving Food Handler License- Certified
Reserving Liquor Handler License - Certified
Hilton Food and Beverage Champion - Certified Hilton Brands Worldwide
Work History
Hilton Garden Inn - Front of House Operations and Food and Beverage Ma City, STATE, 07/2014 - 03/2020
Oversaw overall beverage program, including selection, ordering and inventory controls of wine, beer and alcohol program.
Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
Resolved customer complaints involving food or beverage quality and service.
Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
Developed ongoing training initiative to improve beverage knowledge of serving employees, including hourly sommelier program.
Trained food and beverage service personnel, confirming staff ability to provide recommendations and answer questions.
Oversaw proper disposal of unused and tainted beverage stock, adhering to all related health and safety guidelines.
Used Excel to record ordering data and created organization and room storage system.
Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
Maintained exhaustive knowledge of all alcoholic beverages on offer, including flavor profiles, nutritional information, allergens and alcoholic content.
Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
Conducted hands-on training in use of personally created training guide, demonstrating proper technique and safety protocols.
Maintained highest standards for beverage quality and service.
Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
Served as shift manager, handling food and beverage orders where needed.
Managed bar and wait staff including hiring, training, scheduling and analyzing theft and wastage.
Responded to customer complaints, addressing concerns and distress with amicable interactions.
Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
Selected wine, beer and alcohol products based on customer feedback and local product availability.
On The Border Grill - Server/Trainer City, STATE, 02/2012 - 06/2014
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
Taught servers to memorize menu ingredients and provide information on preparation methods.
Checked identification to enforce age regulations for alcoholic beverages.
Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
Provided continuous evaluation and feedback to server employees.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Created, updated and implemented training plans in collaboration with restaurant management.
Trained new team members on restaurant procedures, menu items and performance strategies.
Famous Daves - Server/Trainer/Bartender/Caterer City, STATE, 06/2008 - 01/2012
Taught servers to memorize menu ingredients and provide information on preparation methods.
Checked identification to enforce age regulations for alcoholic beverages.
Provided continuous evaluation and feedback to server employees.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Trained new team members on restaurant procedures, menu items and performance strategies.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Set up bar for operation, obtained cash bank and stocked service bar.
Handled $1000 cash on daily basis, which built trustworthiness and loyalty with owners.
Received over 150 beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
Delivered catered food and supplies to facility for on-time set-up.
Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
Provided friendly, courteous service to create memorable moments for guests.
Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency.
Arranged linens and table settings according to seating plan and event theme.
Served appetizers, entrees and refilled beverages for events up to 200 guests.
Fostered enjoyable event atmosphere through friendly guest interactions
Set up and broke down catering services at weddings, corporate events and celebration events.
Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
Returned reusable goods and serving equipment for inventory and restock.
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Resume Overview
School Attended
Cuba Highschool
Rolla Technical Institute
Rolla Technical Institute
Hilton School Of Food And Beverage
Job Titles Held:
Front of House Operations and Food and Beverage Ma