Front of House Operations and Food and Beverage Ma Resume Example
Love this resume?Build Your Own Now
FRONT OF HOUSE OPERATIONS AND FOOD AND BEVERAGE MA
Professional Summary
Committed and hardworking manager with 20+ years of experience in food service. Well-rounded leader with talent for supervising employees, developing guest relationships and loyalty. Swift problem solver with quick and effective solutions to wide array of issues.
Skills
|
|
Work History
Front of House Operations and Food and Beverage Ma07/2014
to 03/2020
Hilton Garden Inn – City , STATE
Hilton Garden Inn – City , STATE
- Oversaw overall beverage program, including selection, ordering and inventory controls of wine, beer and alcohol program.
- Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
- Resolved customer complaints involving food or beverage quality and service.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Developed ongoing training initiative to improve beverage knowledge of serving employees, including hourly sommelier program.
- Trained food and beverage service personnel, confirming staff ability to provide recommendations and answer questions.
- Oversaw proper disposal of unused and tainted beverage stock, adhering to all related health and safety guidelines.
- Used Excel to record ordering data and created organization and room storage system.
- Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
- Maintained exhaustive knowledge of all alcoholic beverages on offer, including flavor profiles, nutritional information, allergens and alcoholic content.
- Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Conducted hands-on training in use of personally created training guide, demonstrating proper technique and safety protocols.
- Maintained highest standards for beverage quality and service.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Served as shift manager, handling food and beverage orders where needed.
- Managed bar and wait staff including hiring, training, scheduling and analyzing theft and wastage.
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
Server/Trainer02/2012
to 06/2014
On The Border Grill – City , STATE
On The Border Grill – City , STATE
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Checked identification to enforce age regulations for alcoholic beverages.
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
- Provided continuous evaluation and feedback to server employees.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Created, updated and implemented training plans in collaboration with restaurant management.
- Trained new team members on restaurant procedures, menu items and performance strategies.
Server/Trainer/Bartender/Caterer06/2008
to 01/2012
Famous Daves – City , STATE
Famous Daves – City , STATE
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Checked identification to enforce age regulations for alcoholic beverages.
- Provided continuous evaluation and feedback to server employees.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Handled $1000 cash on daily basis, which built trustworthiness and loyalty with owners.
- Received over 150 beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
- Delivered catered food and supplies to facility for on-time set-up.
- Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
- Provided friendly, courteous service to create memorable moments for guests.
- Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, entrees and refilled beverages for events up to 200 guests.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Set up and broke down catering services at weddings, corporate events and celebration events.
- Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
- Returned reusable goods and serving equipment for inventory and restock.
Education
General 05/1998Cuba Highschool -
City
Nursing Assistant : Nursing01/2000Rolla Technical Institute-
City,
State
Medical Technician And Level 1 Medical Aide : Nursing 03/2001Rolla Technical Institute-
City,
State
Food And Beverage Champion : Operations Management02/2019Hilton School Of Food And Beverage-
City
Certifications
- Serv Safe -Certified
- Reserving Food Handler License- Certified
- Reserving Liquor Handler License - Certified
- Hilton Food and Beverage Champion - Certified Hilton Brands Worldwide
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Formatting
- Measurable results
- Strong summary
- Typos
Resume Overview
School Attended
- Cuba Highschool
- Rolla Technical Institute
- Hilton School Of Food And Beverage
Job Titles Held:
- Front of House Operations and Food and Beverage Ma
- Server/Trainer
- Server/Trainer/Bartender/Caterer
Degrees
- General 05/1998
Nursing Assistant : Nursing 01/2000
Medical Technician And Level 1 Medical Aide : Nursing 03/2001
Food And Beverage Champion : Operations Management 02/2019
Similar Resumes
