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FRG Leader Family Readiness Group Leader Resume Example

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FRG LEADER FAMILY READINESS GROUP LEADER
Professional Summary

I have medical office and clinical experience supporting numerous physicians and nursing staff in a busy medical office an clinical arena. Expertise includes verifying insurance coverage, records reviews, and care of patiences and families.

Licenses

Registered Nursing Assistant in the State of South Carolina, Registration number 155424R from December 07,2009 - November 30, 2011

As well as a North Carolina Registration number 387842 from December 07,2009 - November 30, 2011

Bord of Pharmacy Registration in South Carolina Registration number 33085 from June of 2013- June of 2014

Skill Highlights
  • Broad medical terminology knowledge
  • Committed to compliance reporting
  • Culturally sensitive
  • Flow sheet charting
  • Body mechanics knowledge
  • Medical clinical procedures comprehension
  • Superior communication skills
  • MS Office proficient
  • Superior organization skills
  • Dependable and reliable
  • Expert understanding of Medicare and Medicaid processes
  • Exceptional patient care and interaction
  • Excellent telephone etiquette
  • HIPAA trained
  • Extensive medical terminology knowledge
  • Abbreviations comprehension
  • Strong clinical background
  • Self-starter
  • Microsoft Office
  • Spreadsheet development
  • Insurance processing
  • Current Procedural Terminology (CPT)
  • Patient charting
  • Health insurance processing
  • Insurance eligibility verification
  • Medical terminology
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Self-directed
  • Time management
  • Professional and mature
  • Resourceful
  • Medical terminology
  • Active listening skills
Professional Experience
05/2013 to 11/2014
FRG Leader Family Readiness Group LeaderCompany Name － City, State
  • Managed three to four volunteers for the Family Readiness Group (FRG) and FRG key volunteers, procedures for soliders and family services at all times, including deployment.Developed and maintained the unit's sensitive personnel and family information for a hundred soliders and family members.Trained soliders an family members on nermours military resourses and information.
07/2013 to 07/2014
Centralized Customer Service RepresentativeCompany Name － City, State
  • Maintained up-to-date records at all times.
  • Ran reports and supplied data to fulfill customer report requirements.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Built customer loyalty by placing follow-up calls for customers who reported issues.
  • Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee objectives were met.
  • Properly directed inbound calls to improve call flow.
  • Verified that information in the computer system was up-to-date and accurate.
  • Eliminated outdated records by sending the records to be scanned.
  • Created monthly reports for records, closed terminated records and completed chart audits
  • .Identified and resolved system and account issues.
  • Successfully established effective systems for record retention by creating database for daily patient account managment.
  • Worked closely with all insurance carriers for proper documentation of patient accounts.
02/2012 to 07/2013
Pharmacy TechnicianCompany Name － City, State
  • Entered new patient profiles and prescriptions into medication input software system.
  • Communicated directly with doctors' offices via telephone, fax and email.
  • Provided friendly customer service at prescription drop-off and pick-up counters.Dispensed and delivered patient medications to patients throughout the hospital.
  • Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.
  • Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.
  • Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.
  • Accurately pulled medications from the shelves for Pyxis replenishment and delivered them to the various patient care areas.
  • Accurately recorded compounded products and prepared appropriate labels.
  • Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance.
  • Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.
  • Appropriately resolved customer issues, complaints and questions.
  • Followed state and federal record keeping guidelines for legend drugs and controlled substances.
  • Maintained proper pharmacy and general safety procedures and standards, including department cleanliness.
  • Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls.
  • Consistently upheld proper pharmacy and general safety procedures and standards.
  • Regularly ordered medication and pharmacy, office and restroom supplies.
  • Strictly maintained customer and patient confidentiality.
02/2010 to 07/2012
Certified Nurse's AssistantCompany Name － City, State
  • Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
  • Evaluated patient care needs, prioritized treatment and maintained patient flow.
  • Took and recorded patients' temperature, pulse and blood pressure.
  • Accurately documented all elements of nursing assessment of care.Utilized strong assessment skills to determine necessary patient care.
  • Obtained vitals for assigned patients per shift.
  • Provided quality nursing care in accordance with resident care policies and procedures.
  • Worked as part of team to ensure proper care of body mechanics and safety of patient.
  • Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics.
  • Interviewed patients to obtain medical information and measure their vital signs, weight and height.
  • Tested glucose
  • Maintained patient charts and confidential files.
  • Conducted screening, diagnostic treatment and rehabilitative and supportive services for the senior nurse on a primary health care team.
  • Recorded patients' medical history, vital statistics and test results in medical records.
  • Actively participated in unit-based Quality Assurance Program.
  • Sound, ethical and independent decision-making ability consistent with medical protocols.
  • Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.
  • Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
06/2009 to 02/2010
Customer ServiceCompany Name － City, State
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Expressed appreciation and invited customers to return to the store.
  • Managed quality communication, customer support and product representation for each client.
  • Took special orders in person and over the phone to generate [dollar amount] of additional revenue.
  • Replenished merchandise shelves with items from the stockroom.
  • Organized the store by returning all merchandise to its proper place.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Education and Training
2009
Ceritified Nursing Assitant Certification : Certified Nursing Assistant York Technical College － City, State, USA

Continuing education in Nursing

Coursework in Nursing Assitant 1

Business Administration Strayer University － City, State, USA

Minor in Management

Coursework in Management


BBA

Business Management not completed

Skills

Microsoft Office, Excel, Outlook, PowerPoint, and Word

Telephone Skills

Customer/Patient needs assessment

Time Management

Veriouse office equipment IE:fax, copier

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Resume Overview

School Attended

  • York Technical College
  • Strayer University

Job Titles Held:

  • FRG Leader Family Readiness Group Leader
  • Centralized Customer Service Representative
  • Pharmacy Technician
  • Certified Nurse's Assistant
  • Customer Service

Degrees

  • Ceritified Nursing Assitant Certification : Certified Nursing Assistant
    Business Administration
    BBA

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