Food Server/Line Cook Supervisor Resume Example
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FOOD SERVER/LINE COOK SUPERVISOR
Summary
Experienced line cook with solid background in food service and history tackling various tasks to support team. Knowledgeable about safe food handling and order taking with high standards for organization and cleanliness. Successful at offering speedy assistance to maximize customer satisfaction. Self-motivated and dependable food server offering several years of restaurant industry experience. Proficient in assisting guests with reservations, takeout orders and general inquiries. Career history achieving high performance with minimal supervision.
Skills
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Experience
Food Server/Line Cook Supervisor|Iec Electronics Corp - Rochester , NY|10/2019 - Current
- Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
- Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues.
- Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.
- Inventoried food supplies to determine needs and replenish stations.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Worked with bar staff to obtain alcoholic beverages and refills for customers throughout restaurant.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Provided exceptional service to 100's customers per day at bar establishment.
- Completed final preparations of dishes and quickly delivered items to customers.
- Reset tables between guests, including refilling condiments and wiping down all surfaces.
- Collected empty plates and glasses to minimize bussing requirements between customers.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
- Greeted newly seated guests quickly and efficiently.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
Supervisor|Iec Electronics Corp - Newark , NY|02/2000 - Current
- Established and enforced clear goals to keep employees working collaboratively.
- Complied with company policies, objectives and communication goals.
- Enhanced group productivity [90]% by developing and implementing new strategies.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Realigned workflows with changing business demands by evaluating processes and employee strengths.
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
- Inspected incoming supplies to conform with materials specifications and quality standards.
- Provided ongoing training to address staff needs.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Developed position rotation to support continuous improvement and operator development.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Coached and mentored 23 staff members through constructive feedback to develop long-term career goals.
- Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
- Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Supervisor |Kmart - City , STATE|10/2015 - 05/2017
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Supervised work of 8 cashiers, including training new team members and monitoring performance.
- Helped each location increase business with improved planning and product line management approaches.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and better service resolutions.
- Enabled consistent sales by empowering front-line staff with tools to effectively promote products.
- Hired, trained, supervised and motivated team of multiple retail professionals to provide knowledgeable and fast service to every guest.
- Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Collaborated with all company departments to ensure cohesive branding and strategic product placement.
- Processed credit card payments and counted back change and currency with 100% accuracy rate.
- Delegated tasks to employees based upon individual strengths and experience in their specif field.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
Education and Training
Wilkes-barre Vocational Technical School|City|06/2000High School Diploma
- Honor Roll graduated on honor so
- Completed coursework in sewing
GAR|City|06/2000High School Diploma
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Resume Overview
School Attended
- Wilkes-barre Vocational Technical School
- GAR
Job Titles Held:
- Food Server/Line Cook Supervisor
- Supervisor
Degrees
- High School Diploma
High School Diploma
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