Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Hardworking sale skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of working on feet for long periods of time and training incoming staff. Solid background in food service field, with 9 years of experience.
Emerging food service professional and culinary arts student seeking position in elegant fine-dining establishment. Extensive knowledge of high-end ingredients and complementary food and wine pairings. Ready to advance training with real-world experience.
Customer-oriented, strategic-thinking sales professional with over 9 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions.
Skills
Wine pairings
Menu memorization
Safe food handling
Point of Sale (POS) system operations
Buffet setup and takedown
Food inspection
Table setting arrangements
Price memorization
Check payment processing
High-volume dining
Seating assignment preparation
Special dietary requirements
Dining customer service
Effective customer upselling
Prompt table clearance
Service prioritization
Dining crew workflow optimization
Quality control
Relationship management
Hors d'oeuvres service
Conflict and dispute resolution
Retail loss prevention
Inventory control procedures
Cash handling accuracy
Dispute mediation
Relationship selling
Merchandising knowledge
Outgoing personality
Cash register operation
Accurate money handling
Financial records analysis
Superb time management
Excellent communication skills
Results oriented
Listening skills
Sales skills
Revenue and sales projections
Sales and profits maximization
Accurate sales transactions
Sales patterns
Sales reporting
Marketing and sales expertise
Sales follow-up
Associated Press style proficiency
Commercial sales experience
Sales forecasts and goals
Timber sales
Installed Sales documentation
Building brand awareness
Driving business growth
Creating store processes
Store growth planning
Customer outreach
Managing retail build outs
Creating marketing plans
Problem resolution
Communications
CCTV
Leadership development
Team management
Team building
MS Office
Business operations
Organization
Insurance billing
First Aid/CPR
RFI Scanners
Planning and coordination
Invoice generation
Relationship development
Supervision
Administrative support
Project organization
Security systems
Operational improvement
Inventory management
Process improvement
Customer service
Experience
01/2019 to 03/2021Food ServerCarson Nugget | Carson City, NV,
Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
Calculated charges, issued table checks and collected payments from customers.
Inventoried food supplies to determine needs and replenish stations.
Completed final preparations of dishes and quickly delivered items to customers.
Reset tables between guests, including refilling condiments and wiping down all surfaces.
Collected empty plates and glasses to minimize bussing requirements between customers.
Prepared salads and appetizers to back up kitchen staff.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Partnered with team members to efficiently serve food and beverages.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Prepared more than [Number] drinks per shift with high accuracy and consistently strong customer satisfaction.
Created hand-crafted beverages based upon customer preferences, resulting in [Number]% increase in sales.
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Educated customers on beverage menu items and provided samples of daily brews.
Merchandised display cases and diligently promoted prepared foods to drive business revenue.
Memorized official and off-menu preparations to serve all customer beverage desires.
Listened to customer desires and needs to recommend optimal products.
Improved customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Earned reputation for good attendance and hard work.
Improved operations by working with team members and customers to find workable solutions.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Created agendas and communication materials for team meetings.
Collaborated in development of [Type] procedures.
Performed site evaluations, customer surveys and team audits.
Removed required ingredients from pantry, cleaning and cutting food items as called for by recipes.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Updated displays, cases and other customer-facing areas to increase sales of special items.
Cleaned work areas, equipment and utensils.
Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Utilized approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control.
Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
08/2017 to 08/2020Airport Passenger AssistantScheels Sports | Moorhead, MN,
Completed daily mandated accountability documentation for each student.
Helped children to safely board and exit buses.
Answered questions and provided accurate information to students and family members.
Developed and deepened professional and productive relationships with students, teachers and parents.
Responded to emergencies, providing first aid and CPR with speed and skill.
Observed student behaviors and looked for signs of concerns such as injury, illness and emotional disturbance.
Determined and adjusted seating arrangements to address behavioral or safety concerns.
Earned reputation for good attendance and hard work.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Recognized by management for providing exceptional customer service.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Performed site evaluations, customer surveys and team audits.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Monitored project progress and presented status to leaders to solve productivity issues.
Performed routine office tasks, including copying, answering telephones, file management and data entry, to keep operations at optimal levels and better serve internal and external customers.
Resolved complaints and eliminated delays by collaborating with vendors and updating strategies.
Collaborated with management, sales and engineering to adjust plans and maintain targets.
10/2015 to 06/2017Sales AssociateTommy Hilfiger | City, STATE,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Improved customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Used [Type] register system to ring up customer purchases, process payments and issue receipts.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education and Training
Expected in 08/2021Medical Assistant | Southern Technical College, Orlando, FLGPA:
Completed continuing education in Nursing
Completed professional development in Medical assistance
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