Experienced waitress with solid background in food service and history tackling various tasks to support team. Knowledgeable about safe food handling and order taking with high standards for organization and cleanliness. Successful at offering speedy assistance to maximize customer satisfaction. Results-driven Waitress with twenntysix years of service experience supporting daily operations of dining room and kitchen areas, restaurant maintenance procedures and quality standards. Skillful in setting up food stations, accurately recording orders and assisting guests in making menu choices. Reliable, customer service-driven team player.
Skills
Food inspection
High-volume dining
Check payment processing
Table setting arrangements
Price memorization
Safe food handling
Buffet setup and takedown
Wine pairings
Menu memorization
Dining customer service
Effective customer upselling
Service prioritization
Relationship management
Experience
Food Server, 12/1993 to 03/2020 Carson Nugget – Carson City, NV,
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Collected empty plates and glasses to minimize bussing requirements between customers.
Set up tables and counters to prepare dining and serving areas.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Worked with bar staff to obtain alcoholic beverages and refills for customers throughout restaurant.
Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to manager immediately.
Provided exceptional service to all customers per day at any establishment.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Calculated charges, issued table checks and collected payments from customers.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Greeted newly seated guests quickly and efficiently.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Processed customers' payments and provided receipts.
Reviewed identification for patrons before serving alcoholic drinks.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Rearranged tables and chairs, located or rolled extra silverware and napkins to prepare for large groups.
Timeshare Sales Consultant, 04/2006 to 09/2007 Holiday Inn Club Vacations – Marco Island, FL,
Attended professional training classes and assessments for continuous improvement.
Answered owner questions regarding use of properties and location amenities.
Supported owner requests with pricing, property descriptions, room locations and portfolio information.
Met and exceeded personal and departmental sales goals utilizing owner generated leads.
Contacted owners to monitor purchase satisfaction and discuss upcoming promotions.
Employed potential client interests and goals to tailor ownership benefits outlining vacation savings and revenue opportunities to close deals.
Conducted one-on-one sales presentations and resort property tours to interested parties.
Generated leads from marketing team to solidify 45 to 60 min. tours for sales opportunities.
Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
Answered customers' questions and addressed problems and complaints in person and via phone.
Implemented professional sales presentations to creatively communicate product quality and market comparisons.
Cashier, 02/2004 to 10/2005 Broulim's Super Market Inc. – Shelley, ID,
Processed returned items in accordance with store policy.
Helped customers find specific products, answered questions and offered advice.
Scanned customer purchases, supporting transactions to streamline sales process.
Assisted with purchases, locating items and signing up for rewards programs.
Assisted s with completing end-of-day counts and securing funds to prevent loss or theft.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Processed 30 transactions per day with exceptional accuracy.
Monitored sales events to protect products, added new merchandise and rang up purchases.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Resolved issues with cash registers, card scanners and printers.
Operated cash register, collected payments and provided accurate change.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed customer payments quickly and returned exact change and receipts.
Assisted customers with account updates, new service additions and promotional offers.
Inspected items for damage and obtained replacements for customers.
Increased sales 10% by suggesting specific purchases to customers.
Promoted specific item options to drive sales and achieve add-on purchases.
Received payments for clothing and issued receipts.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Welcomed customers, offering assistance to help find necessary store items.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
Education and Training
High School Diploma: , Expected in 06/1982 Secundaria No.6 - Mexico City, GPA:
Diploma: Secretary, Expected in 09/1985 Instituto Jefferson - Mexico City, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
