Experienced server well-versed in different food service positions. Maximized guest satisfaction with frequent attention to table needs. Knowledgeable about safe food handling and sanitation standards.
Skilled Front End Manager highly effective at managing personnel, cash flow, and inventory.
Skills
Attractions and amenities knowledgeable
Multi-line phone systems
Cash Handling
File management
Payment Processing
Time management
Customer Service
Social perceptiveness
High-volume dining
Tableside service
Order accuracy
Communication skills
Work History
Food Server, 02/2020 to 03/2020 Landry's – Longview, TX,
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, plates, and cups.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Completed efficient table resets by wiping down surfaces and refilling condiments.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
Organized and replenished supplies at food stations to optimize team performance.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using ALOHA to confirm deliveries to correct tables.
Checked identification to enforce age regulations for alcoholic beverages.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Collaborated with bar staff to complete alcoholic beverage orders for guests in all dining areas.
Food Server, 09/2014 to 03/2020 Landry's – Naperville, IL,
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
Checked identification to enforce age regulations for alcoholic beverages.
Prepared beverages and filled food orders for customers.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Managed food resources, memorized orders and coordinated service in 50- table restaurant.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Trained new team members on restaurant procedures, menu items and performance strategies.
Front End Manager, 09/2010 to 09/2014 Safeway – Parsippany, NJ,
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Maintained strong customer relations and effective customer service standards.
Motivated employees to perform at peak productivity with morale-boosting programs.
Counted cash in register drawer at beginning and end of shift.
Maintained current knowledge of store promotions and highlighted sales to customers.
Answered questions about store policies and concerns to support positive customer experiences.
Used POS system to enter orders, process payments, and issue receipts.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Opened and closed store independently when needed and prepared daily bank drop for manager.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Delegated breaks to all front end employees including minors
Issued necessary refunds
Answered and directed phone calls to the appropriate departments
Education
High School Diploma: , Expected in 05/2010 Morristown West High School - Morristown, TN GPA:
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