Motivated customer service specialist with over three years retail experience in a fast-paced, team-based environment. I am driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. I would like to work my way up to a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Point of Sale (POS) system operation
Friendly and helpful
Late-night shift availability
Dedicated team player
Works well under pressure
Complex problem solving
Social media expert
Trusted key holder
Creative problem solver
Exceptional communication skills
Floor set design expertise
Strategic sales knowledge
Accurate and detailed
Professional and mature
Microsoft Office proficiency
Team leadership skills
Website and electronic marketing
Superb eye for detail
Food Server07/2013 to Current Famous Dave's – Palmdale, California
Consistently provided friendly guest service and heartfelt hospitality.
Promptly and empathetically handled guest concerns and complaints.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Operated the take-out orders and sales register quickly and efficiently.
Greeted customers and provided excellent customer service.
Pleasantly and courteously interacted with customers.
Maintained high standards of customer service during high-volume, fast-paced operations.
Built loyal clientele through friendly interactions and consistent appreciation.
Assembled food orders while maintaining appropriate portion control.
Verified that prepared food met all standards for quality and quantity.
Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Handled currency and credit transactions quickly and accurately.
Followed food safety procedures according to company policies and health and sanitation regulations.
Strictly followed all cash, security, inventory and labor policies and procedures.
Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
Reported to all shifts wearing a neat, clean and unwrinkled uniform.
Reported to each shift on time and ready to work.
Performed all position responsibilities accurately and in a timely manner.
Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
Diligently restocked work stations and display cases.
Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
Customer Service06/2012 to 05/2013 Parent Teacher Aid – Lancaster, California
Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders.
Provided an elevated customer experience to generate a loyal clientèle.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Answered product questions with up-to-date knowledge of sales and store promotions.
Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Built long-term customer relationships and advised customers on purchases and promotions.
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Dedicated to continuously improving sales abilities and product knowledge.
Asked open-ended questions to assess customer needs.
Learned, referenced and applied product knowledge information.
Assisted in creating pre-season marketing plans to support department and divisional strategies.
Recommended alternative items if product was out of stock.
High School Diploma: 2013Joshua Christian High School-
CaliforniaGPA: In my senior year in high school I was an English Honor Student. I had a higher work load than other people in the class.
In my senior year in high school I was an English Honor Student.
I also completed a Senior Year Project and helped raise a guide dog puppy for Guide Dogs of America.
I was a part of a church outreach that served the Antelope Valley, whether serving at homeless shelters or community houses.
Efficiently served more than 40 satisfied customers during an average shift.
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled guest complaints, maintaining a positive dining experience for all rest.
Product Promotion - Up-sold products.
Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Telephone Service - Professionally processed 30+ calls per day, providing information and service to ensure customer satisfaction.
Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.