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Food Server Resume Example

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FOOD SERVER
Professional Summary
Motivated customer service specialist with over three years retail experience in a fast-paced, team-based environment. I am driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.  I would like to work my way up to a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Skills
  • Point of Sale (POS) system operation
  • Customer-oriented
  • Friendly and helpful
  • Late-night shift availability
  • Skilled upseller
  • Dedicated team player
  • Independent worker
  • Works well under pressure
  • Computer proficient
  • Complex problem solving
  • Social media expert
  • Trusted key holder
  • Creative problem solver
  • Exceptional communication skills
  • Floor set design expertise
  • Strategic sales knowledge
  • Accurate and detailed
  • Professional and mature
  • Organizational skills
  • Microsoft Office proficiency
  • Team leadership skills
  • Website and electronic marketing
  • Superb eye for detail
Work History
Food Server 07/2013 to Current
 Famous Dave's – Palmdale, California

  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Operated the take-out orders and sales register quickly and efficiently.
  • Greeted customers and provided excellent customer service.
  • Pleasantly and courteously interacted with customers.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Assembled food orders while maintaining appropriate portion control.
  • Verified that prepared food met all standards for quality and quantity.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Handled currency and credit transactions quickly and accurately.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Reported to all shifts wearing a neat, clean and unwrinkled uniform.
  • Reported to each shift on time and ready to work.
  • Performed all position responsibilities accurately and in a timely manner.
  • Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
  • Diligently restocked work stations and display cases.
  • Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
Customer Service 06/2012 to 05/2013
 Parent Teacher Aid – Lancaster, California

  • Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Asked open-ended questions to assess customer needs.
  • Learned, referenced and applied product knowledge information.
  • Assisted in creating pre-season marketing plans to support department and divisional strategies.
  • Recommended alternative items if product was out of stock.
Education
High School Diploma: 2013 Joshua Christian High School - Lancaster, California GPA: In my senior year in high school I was an English Honor Student. I had a higher work load than other people in the class.
  • In my senior year in high school I was an English Honor Student.
  • I also completed a Senior Year Project and helped raise a guide dog puppy for Guide Dogs of America. 
  • I was a part of a church outreach that served the Antelope Valley, whether serving at homeless shelters or community houses.
Accomplishments
  • Efficiently served more than 40 satisfied customers during an average shift.
  • Customer Service
    • Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
    • Handled guest complaints, maintaining a positive dining experience for all rest.
    • Product Promotion -
      Up-sold products.
    • Monetary Transactions -
      Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
    • Telephone Service -
      Professionally processed 30+ calls per day, providing information and service to ensure customer satisfaction.
  • Financial
    • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Skills
  • Customer-oriented
  • Point of Sale (POS) system operation
  • Quick learner
  • Organized multi-tasker
  • Friendly and helpful
  • Fast and efficient service worker
  • Skilled upseller
  • Accustomed to shift work
  • Restaurant operations
  • Dedicated team player
  • Responsible
  • Photographic editing
  • Strong analytical skills
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Resume Overview

Companies Worked For:

  • Famous Dave's
  • Parent Teacher Aid

School Attended

  • Joshua Christian High School

Job Titles Held:

  • Food Server
  • Customer Service

Degrees

  • High School Diploma : 2013

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