Cheerful food server offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. Proactive employee with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service. Ambitious, career-focused jobseeker, anxious to obtain an entry-level management position to help launch career while achieving company goals.
Skills
Staff Training
Food Safety Standards
PPE Guideline Compliance
Verbal and Written Communication
Transactions and Cash Handling
High Volume Dining
Order Accuracy and Delivery
Relationship Building
High Energy and Stamina
Team Player
Food and Beverage Service
Workflow Coordination
Upselling and Cross Selling
Dining Room Cleaning and Upkeep
Cleaning and Sanitizing
Able to Lift 30 Pounds
ServSafe Certified
Multitasking and Prioritization
Decision Making
Reliable and Responsible
Detail-Oriented
Microsoft Office
Team Leadership
Adaptable and Flexible
To-Go Order Preparation
Inventory Management
Valid Food Handlers Certification
Customer Service and Rapport
Work History
05/2020 to 07/2021
Food ServerUniversity Of Utah – Snowbird Ski And Summer Resort, UT,
Cultivated warm relationships with regular customers.
Greeted new customers, discussed specials and took drink orders.
Kept server areas clean and stocked to increase efficiency while working tables.
Explained menu items and suggested appropriate options for food allergy concerns.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
Complied with health and safety regulations, maintaining top cleanliness and organization.
Worked with POS system to place orders, manage bills and handle complimentary items.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Delivered quality services while maintaining friendly and welcoming environment.
Took orders and delivered food items to residents in main dining room.
Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
Noted special patron requests and followed up with kitchen to confirm delivery.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Checked on needs of each table and retrieved additional items.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Organized and replenished supplies at food stations to optimize team performance.
Elevated customer satisfaction through followup and enthusiastic customer service.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Used slow periods to restock supplies, ice, trays and delivery bags.
Stayed up-to-date on menu changes to help customers make food choices.
Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
Completed table resets by wiping down surfaces and refilling condiments.
Inspected dishes and utensils for cleanliness.
Greeted incoming guests and managed accurate seating based on customer desires and server loads.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Garnished dishes and quickly delivered items to customers, minimizing wait times.
Kept register accurate through correct billing, payment processing and cash management practices.
Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
Backed up hosts by greeting guests, assigning tables and escorting to seats.
Assisted in food preparation as directed while following instructions to meet specific dietary needs.
Bussed and reset tables to keep dining room and work areas clean.
Used cash registers and credit card machines to cash out customers.
Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
Checked identification for minimum age for sale of alcoholic beverages.
Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Created positive first impressions to build loyalty in return guests.
Communicated with back-of-house staff to deliver orders correctly.
Increased sales significantly by upselling higher-end products to customers.
Teamed with kitchen group in surpassing guest expectations, achieving top retention and referral rates.
10/2018 to 07/2021
CookFairhaven Christian Retirement Center – Rockford, IL,
Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Verified proper portion sizes and consistently attained high food quality standards.
Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Communicated closely with servers to fully understand special orders for customers, including those with food allergies and gluten intolerance.
Safely used kitchen equipment and reduced risk of injuries and burns.
Mentored staff in expectations and parameters of kitchen goals and daily work.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
01/2016 to 05/2018
Head Housekeeping SupervisorComfort Inn & Suites – City, STATE,
Trained and mentored all new personnel to maximize quality of service and performance.
Managed laundry, including sorting, washing, drying and ironing.
Communicated repair needs to maintenance staff.
Disposed of trash and recyclables each day to avoid waste buildup.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Placed orders for housekeeping supplies and guest toiletries.
Restocked room supplies such as facial tissues for personal touch with every job.
Completed schedules, shift reports and other business documentation.
Worked with front desk to respond promptly to all guest requests.
Employed best maintenance and safety practices with 0% incident rate.
Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Coordinated daily workflow through task prioritization and concise scheduling.
Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time...
Directed team of 10 personnel in busy hotel with 100 rooms.
Maintained controls over expenses and inventory for optimal budget tracking.
Drove improvements to workflow and room turnover with hands-on, proactive management style.
Kept building entryway glass clean and polished for professional presentation.
Evaluated employee performance and developed improvement plans.
Education
Expected in
Associate of Arts: Food Preparation LE COLE CULINARY ARTS - Memphis, TN, GPA:
Expected in
High School Diploma: FAIRLY HIGH SCHOOL - Memphis, TN, GPA:
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