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Food Champion Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Outgoing Food and Service Worker with background in foodservice settings. Well-organized and hardworking with passion for customer satisfaction. Talented at multitasking and remaining calm when handling many orders during busy hours. Offering 2 years of experience in food service roles. Skilled in performing safe food handling processes, customer service and sales transactions in fast-paced environments. Focused on greeting all customers positively.

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Skilled in processing POS system transactions and providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Great Team Worker
  • Customer Response
  • Point of Sale (POS) system operation
  • Friendly and helpful
  • Restaurant operations
  • Carbonated beverage dispenser cleaning and maintenance
  • Valid Pennsylvania driver's license
  • Organized multi-tasker
  • Good with Numbers and math
  • Late-night shift availability
  • Fluent in French
  • Fast and efficient service worker
  • Accustomed to shift work
  • Cash register operation
  • Organization
Work History
05/2021 to 09/2021 Food Champion Taco Bell | Dearborn Heights, MI,
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Moved and stocked food products weighing up to 50 pounds.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Examined trays to check contents for required items and complete orders.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
  • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Prioritized helping customers over completing other routine tasks in store.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Processed accurate credit, debit, check and cash sales transactions for more than 200 customer orders per day.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Managed efficient cash register operations.
01/2020 to 10/2020 Service Champion Taco Bell | Dearborn, MI,
  • Kept accurate register and dropped excess cash into safe at regular intervals.
  • Input food and drink orders into system, documented special requests and processed payments.
  • Greeted customers, answered questions and took orders.
  • Maintained counter areas in neat and clean fashion.
  • Communicated with store leadership on employee performance and development needs.
  • Established and maintained positive work environment to support high team morale.
  • Helped drive positive customer experience by building relationships, exhibiting empathy and providing solutions to needs.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Accurately operated cash register to process customer payments.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Cooked batches of food according to standard recipes.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Observed customer purchases in line and differentiated between standard portions.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Lifted and stocked boxes up to 50 pounds
05/2018 to 09/2018 Hostess Marriott International | South Lake Tahoe, CA,
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Documented reservations and communicated changes to guests.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Assessed large restaurant and lounge according to state and federal cleanliness standards.
Education
Expected in 06/2024 Bachelor Of Medical Biology | Biology Pennsylvania State University Behrend Campus, Harborcreek, PA, GPA:
Expected in 06/2020 High School Degree | Harbor Creek Senior High School, Harborcreek, PA GPA:

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Resume Overview

School Attended
  • Pennsylvania State University Behrend Campus
  • Harbor Creek Senior High School
Job Titles Held:
  • Food Champion
  • Service Champion
  • Hostess
Degrees
  • Bachelor Of Medical Biology
  • High School Degree