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Food Champion Resume Example

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FOOD CHAMPION
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills
  • Customer-oriented
  • Fast and efficient service worker
  • Sales expertise
  • Good listening skills
  • Creative problem solving
  • Complaint resolution
  • Order Fulfillment
  • Report Preparation
  • Service standard compliance
  • Professional telephone demeanor
  • Report preparation
  • Inbound and Outbound Calling
  • Technical Support
  • Account Management
Work History
Food Champion12/2019 to 08/2020
Taco Bell – Tucson, AZ
  • Maintained high standards of customer service in high-volume, fast-paced operations.
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Prepared all food orders within 2 1/2 minute timeframe.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
Customer Service Representative05/2018 to 11/2019
VXI Global Solutions – Tucson, AZ
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Educated customers on promotions to enhance sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in 75% decrease in cancellations.
Customer Service Representative08/2014 to 12/2017
Afni Inc. – Tucson, AZ
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers on promotions to enhance sales.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with up to 25 calls in queue per minute.
Telephone Research Interviewer10/2000 to 02/2003
Consumer Research Services – Tucson, AZ
  • Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires.
  • Reviewed, classified and recorded survey data in preparation for computer analysis.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Conducted research, gathered information from multiple sources and presented results.
  • Maintained excellent attendance record, consistently arriving to work on time.
Education
Associate of Applied Science: Computer Science And ProgrammingExpected in 05/2022Pima Community College- Tucson, AZ

I have yet to complete all the needed coursework to receive my 2 year degree for my Associates of Applied Science degree making it possible to transfer to a University working towards my 4 year Associates of Applied Science 4 year degree. I have been unable to afford to return to school to complete the scheduled course work as of now. I plan on returning to school in the fall of 2021 which would put my graduation date at the summer of 2022. If everything goes as planned.

GED06/1999Pima County Adult Education Center- Tucson, AZ
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Resume Overview

Companies Worked For:

  • Taco Bell
  • VXI Global Solutions
  • Afni Inc.
  • Consumer Research Services

School Attended

  • Pima Community College
  • Pima County Adult Education Center

Job Titles Held:

  • Food Champion
  • Customer Service Representative
  • Telephone Research Interviewer

Degrees

  • Associate of Applied Science : Computer Science And Programming Expected in 05/2022
    GED 06/1999

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