Enthusiastic Freelancer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer relationship management. Motivated to learn, grow and excel in any industry.
Skills
Customer service-oriented and driven
Organized multi-tasker
Troubleshooting
Microsoft Office proficient
Technical Analysis
JavaScript
Technical Support
Leadership
Self-motivated professional
Detail-oriented
Adaptability
Data management
Training & Development
Work History
Food Champion, 02/2020 to 01/2021 Taco Bell – Pompano Beach, FL,
Maintained clean, sanitized and well-organized food preparation zones.
Maintained high standards of customer service in high-volume, fast-paced operations.
Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Consistently provided friendly service to promote better customer engagement.
Performed shift change tasks each day to keep store efficient and neat.
Routinely moved and stocked food products weighing up to 50 pounds.
Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
Prepped food items for later use to save staff time during busy hours.
Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Shift Lead / Manager, 04/2020 to 01/2021 Fedex Cross Border – Northwood, OH,
Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Exercised composure under pressure and in escalated customer service scenarios.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Trained back-up associates and led crew members in managing operations of storefront.
Coached crew members to optimize performance and motivate toward more efficient work.
Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Set overall vision and provided team leadership.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Supervised employees and oversaw quality compliance with company standards for food and services.
Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
Audited and corrected discrepancies in inventory numbers.
Operations Admin I, 03/2019 to 02/2020 Gardaworld – Annville, PA,
Receiving customer service calls.
Safely managing Quality Assurance area.
Processing Hazardous materials, and enforcing hazardous materials regulations.
Applied quality driven management principles in order to increase driver productivity and reduce delivery errors.
Processed International packages and made sure proper customs documents were always correctly filed.
Submitted damage reports.
Tracked lost packages within terminal in order to reduce potential customer claims and negative reviews.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Established positive and effective communication among unit staff and organization leadership, reducing misunderstandings and late tasks by 90%.
Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.
Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
Uncovered connections between data elements and processes, employees and business structures.
Maintained 100% of equipment at operational readiness annually.
Upheld strict compliance with DOT standards for hazardous materials transportation.
Reported safety issues, incidents and concerns to supervisors.
Input timely and accurate logs detailing daily package and driver information.
Adhered to all defined safety protocols, company requirements and federal and local laws to maintain safe and controlled environments.
Package Handler, 02/2018 to 03/2019 Fedex Ground – City, STATE,
Scanning and loading trailers with packages.
Sorting packages.
Communicating with other package handlers and managers about volume in designated loading zones.
Taking initiative in order to help other packages handlers.
Practicing proper safety lift methods and safety procedures.
Prepared pallets of boxes for easy transportation between customer and storage locations.
Loaded package containers onto forklifts and transported into packaging areas.
Inspected package chutes and belt equipment and used troubleshooting approaches to keep machines operational for all shifts.
Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions and weight.
Removed jams and unblocked conveyor system to maintain flow of goods.
Sorted items according to its destination.
Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Informed purchasing team of missing or damaged items immediately when unloading and receiving.
Education
Professional Certificate: Google Cloud Engineering Program, Expected in 08/2021 Coursera - , GPA:
Coursework in Computing, Storage, Big Data, and Machine Learning.
Professional Certificate: Google IT Support Professional Certificate Program, Expected in 08/2021 Coursera - Online, GPA:
Coursework in Hardware, Operating Systems, Networking, and Software
Additional Information
Willing to relocate: Anywhere, Authorized to work in the US for any employer
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