Food & Beverage Supervisor Resume Example Aimbridge Hospitality

FOOD & BEVERAGE SUPERVISOR

Summary

Seasoned food and beverage supervisor offering solid background of building and leading successful restaurant teams to handle more than 300 customers per day. Knowledgeable about safety and cleanliness standards and optimal inventory management strategies. Calm and level-headed in all situations.

Skills

Safe food handling
People skills
Team management
Restaurant operations management
Labor and food cost control
Bilingual in Spanish and English

T.I.P.S. certified
Supervisory skills
Customer-oriented
Full service restaurant background
Customer service best practices

Experience

Aimbridge Hospitality | Eugene , ORFood & Beverage Supervisor 05/2012 - Current

Optimized profits by controlling food, beverage and labor costs daily.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Efficiently resolved problems or concerns to satisfaction of all involved parties.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Assigned tasks and oversaw employees to maintain compliance with food safety procedures and quality control guidelines.
Prepared weekly payroll to keep up with projected weekly revenue.
Worked closely with Director of fine dining, chef and cooks to determine menu plans for special events or occasions.

Schulte Hospitality Group | Oxford , MSFood Server05/2012 - 11/2018

Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Calculated charges, issued table checks and collected payments from customers.
Set up tables and counters to prepare dining and serving areas.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Worked with bar staff to obtain alcoholic beverages and refills for customers throughout restaurant.
Collected empty plates and glasses to minimize bussing requirements between customers.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to director of fine dining immediately.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Provided exceptional service to 300 customers per day at Gourmet-establishment.
Reset tables between guests, including refilling condiments and wiping down all surfaces.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Rearranged tables and chairs, located or rolled extra silverware to prepare for large groups.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Reviewed identification for patrons before serving alcoholic drinks.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Greeted newly seated guests quickly and efficiently.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Educated guests on daily specials and appetizers, entrees, desserts and other specials.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Processed customers' payments and provided receipts.

Schulte Hospitality Group | Portland , ORFood Server11/1988 - 05/2012

Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Calculated charges, issued table checks and collected payments from customers.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Collected empty plates and glasses to minimize bussing requirements between customers.

Education and Training

Millville Senior High School | City, StateHigh School Diploma06/1984

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Food & Beverage Supervisor Resume Example

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