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Food & Beverage Operations Manager- Multi Unit Resume Example

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FOOD & BEVERAGE OPERATIONS MANAGER- MULTI UNIT
Summary

Organized Restaurant Manager aiming to fulfill fast food role within dynamic team. Excellent skills in organization and team leadership with high attention to detail.

Skills
  • Cleaning and sanitization
  • Stocking ingredients
  • Stocking supplies
  • Grilling
  • Food preparation
  • Team management
  • Team building
  • First Aid/CPR
  • Organization
  • Customer service
  • Problem resolution
  • MS Office
  • Administrative support
  • Operational improvement
  • Relationship development
  • Inventory management
  • Business operations
  • Planning and coordination
  • Supervision
  • Communications
  • Staff training
  • Cleaning and organization
Experience
12/2017 - 08/2020
HMSHost Corporation － Phoenix, AZFood & Beverage Operations Manager- Multi Unit
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Rotated stock items and ingredients to maintain efficiency and freshness.
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Completed more than 700 orders each shift with focus on quality and efficiency.
  • Safely operated ovens, fryers and grills to prevent injuries and accidents.
  • Set up work stations prior to opening to minimize prep time.
  • Adhered to all regulatory standards regarding safe and sanitary food prep.
  • Offered support to other stations in high-volume shifts or as needed.
  • Chopped, diced and sliced ingredients for salads, stir-fries and other dishes.
  • Sanitized workstation at end of shift to prevent foodborne illnesses.
  • Assisted with training and development of new talent.
01/2017 - 12/2017
Marriott － Tempe, AZFood & Beverage Operations Manager
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Rotated stock items and ingredients to maintain efficiency and freshness.
  • Safely operated ovens, fryers and grills to prevent injuries and accidents.
  • Adhered to all regulatory standards regarding safe and sanitary food prep.
  • Assisted with training and development of new talent.
  • Made all meals in accordance with company standards and requirements.
02/2014 - 12/2016
Four Points by Sheraton Tempe － Tempe, AZDirector of Food and Beverage
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Improved presentation and sales approaches to increase revenue.
  • Added new menu options by consulting with talented chef to develop new recipes based on local, seasonal ingredients.
  • Managed food service sales, costs, and budget administration to keep operations in line with financial targets.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Reconciled daily transactions and balanced cash registers.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
01/2010 - 02/2014
Hilton Garden Inn Phoenix/Avondale － Avondale, AZRestaurant/Restaurant Bar Manager
  • Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events.
  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Controlled labor costs by adjusting schedules and workflows to better align with individual strengths and expected customer demands.
  • Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales.
  • Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Managed customer service by training staff, overseeing operations and resolving issues quickly.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Set effective employee schedules, maintaining coverage at peak times and minimizing labor costs.
  • Mitigated health risks and reduced safety hazards by preparing drink items consistently, creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Education and Training
02/2014
University of PhoenixPhoenix, AZBachelor of Arts: Hospitality/Food And Beverage Management
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Resume Overview

Companies Worked For:

  • HMSHost Corporation
  • Marriott
  • Four Points by Sheraton Tempe
  • Hilton Garden Inn Phoenix/Avondale

School Attended

  • University of Phoenix

Job Titles Held:

  • Food & Beverage Operations Manager- Multi Unit
  • Food & Beverage Operations Manager
  • Director of Food and Beverage
  • Restaurant/Restaurant Bar Manager

Degrees

  • Bachelor of Arts : Hospitality/Food And Beverage Management

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