(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Expert in customer service, professionalism, teamwork, and communication skills. Offering 15 plus years of quality performance in the service industry. Proven history of detail-oriented work and fantastic customer service skills. Known for reliability, efficiency and best-in-class service. Extraordinary work ethic and timeliness.

  • Adaptability
  • Good telephone etiquette
  • Inventory management
  • Staff supervision
  • Process improvements
  • Budgeting
  • Policy Development
Florida State College At Jacksonville Jacksonville, FL Expected in 05/2012 Technical Certificate : Office Specialist - GPA :
Florida State College At Jacksonville Jacksonville, FL Expected in 12/2008 Technical Certificate : Office Management - GPA :

Chosen to train associates at the 1st International opening of Steak N Shake in Dubai

Graduated Partners In Policymaking, a 6 month advocacy program passionate for systems change in legislation

Work History
Csm Corporation - Food & Beverage Manager
Lincolnshire, IL, 11/2014 - Current
  • Prepared food items such as meats, poultry and fish for frying purposes.
  • Prepared food orders to support waitstaff and other team members.
  • Understood cooking techniques and fundamentals to maximize safe food handling.
  • Handled portion control activities according to specified instructions provided by chef.
  • Checked temperature of foods to guarantee doneness and prevent food-borne illnesses.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Interacted with customers to address kitchen-related complaints and praise as needed.
  • Maximized sales potential by properly prepping, storing and rotating food products.
  • Kept kitchen up to code for health and safety inspections.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
The Cheesecake Factory - Restaurant Manager
Seattle, WA, 08/2013 - 10/2014
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Skillfully interacted with external vendors to obtain best quality in pricing and product.
  • Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.

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  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
Spencer Technologies - Corporate Trainer
Birmingham, AL, 08/2011 - 08/2013
  • Held online and conference call training session to accommodate off- site employees.
  • Led cross-functional training for external and internal clients and created all training materials and exams.
  • Developed and responded to incoming and outgoing correspondence.
  • Coordinated with engineers and corporate leadership to identify training and development opportunities to improve safety and optimize performance.
  • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
  • Collected information about company objectives and employee deficiencies in order to assess training needs.
  • Developed effective training manuals, modules and teaching aids.
  • Developed training programs to meet company objectives.
  • Conducted evaluations and observed employee performance to identify areas of needed improvement.
  • Prepared educational materials such as module summaries, videos and informational packets.
  • Maintained records on attendance and participation.
  • Collaborated with management to identify company training needs and scheduling.
  • Authored, updated and implemented training procedures.
  • Reviewed effectiveness of programs and proposed updates to maximize success.
  • Created monitoring strategies to verify implementation of practices introduced in training.
  • Monitored employee progress and gave feedback to management and additional training requirements.

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Steak N Shake - Waitress/Service Trainer
City, STATE, 10/2005 - 08/2011
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Identified key areas that could use improvement and implemented new processes, which increased efficiency.
  • Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
  • Evaluated employee performance quarterly and annual reviews.
  • Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
  • Ordered materials, supplies or equipment for special projects.
  • Assigned duties or work schedules to employees for adequate shift coverage.
  • Promoted products, services or programs to create greater demand for cross-performing opportunities.
  • Trained service staff on latest policies and procedures.
  • Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
  • Resolved customer complaints or problems to decrease escalation issues to corporate.
  • Inspected equipment to maintain proper functioning during peak activity.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

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School Attended

  • Florida State College At Jacksonville
  • Florida State College At Jacksonville

Job Titles Held:

  • Food & Beverage Manager
  • Restaurant Manager
  • Corporate Trainer
  • Waitress/Service Trainer


  • Technical Certificate
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