Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Expert in customer service, professionalism, teamwork, and communication skills. Offering 15 plus years of quality performance in the service industry. Proven history of detail-oriented work and fantastic customer service skills. Known for reliability, efficiency and best-in-class service. Extraordinary work ethic and timeliness.

Skills
  • Adaptability
  • Good telephone etiquette
  • Inventory management
  • Staff supervision
  • Process improvements
  • Budgeting
  • Policy Development
Education
Florida State College At Jacksonville Jacksonville, FL Expected in 05/2012 Technical Certificate : Office Specialist - GPA :
Florida State College At Jacksonville Jacksonville, FL Expected in 12/2008 Technical Certificate : Office Management - GPA :
Accomplishments

Chosen to train associates at the 1st International opening of Steak N Shake in Dubai

Graduated Partners In Policymaking, a 6 month advocacy program passionate for systems change in legislation

Work History
Csm Corporation - Food & Beverage Manager
Lincolnshire, IL, 11/2014 - Current
  • Prepared food items such as meats, poultry and fish for frying purposes.
  • Prepared food orders to support waitstaff and other team members.
  • Understood cooking techniques and fundamentals to maximize safe food handling.
  • Handled portion control activities according to specified instructions provided by chef.
  • Checked temperature of foods to guarantee doneness and prevent food-borne illnesses.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Interacted with customers to address kitchen-related complaints and praise as needed.
  • Maximized sales potential by properly prepping, storing and rotating food products.
  • Kept kitchen up to code for health and safety inspections.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
The Cheesecake Factory - Restaurant Manager
Seattle, WA, 08/2013 - 10/2014
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Skillfully interacted with external vendors to obtain best quality in pricing and product.
  • Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.

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  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
Spencer Technologies - Corporate Trainer
Birmingham, AL, 08/2011 - 08/2013
  • Held online and conference call training session to accommodate off- site employees.
  • Led cross-functional training for external and internal clients and created all training materials and exams.
  • Developed and responded to incoming and outgoing correspondence.
  • Coordinated with engineers and corporate leadership to identify training and development opportunities to improve safety and optimize performance.
  • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
  • Collected information about company objectives and employee deficiencies in order to assess training needs.
  • Developed effective training manuals, modules and teaching aids.
  • Developed training programs to meet company objectives.
  • Conducted evaluations and observed employee performance to identify areas of needed improvement.
  • Prepared educational materials such as module summaries, videos and informational packets.
  • Maintained records on attendance and participation.
  • Collaborated with management to identify company training needs and scheduling.
  • Authored, updated and implemented training procedures.
  • Reviewed effectiveness of programs and proposed updates to maximize success.
  • Created monitoring strategies to verify implementation of practices introduced in training.
  • Monitored employee progress and gave feedback to management and additional training requirements.

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Steak N Shake - Waitress/Service Trainer
City, STATE, 10/2005 - 08/2011
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Identified key areas that could use improvement and implemented new processes, which increased efficiency.
  • Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
  • Evaluated employee performance quarterly and annual reviews.
  • Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
  • Ordered materials, supplies or equipment for special projects.
  • Assigned duties or work schedules to employees for adequate shift coverage.
  • Promoted products, services or programs to create greater demand for cross-performing opportunities.
  • Trained service staff on latest policies and procedures.
  • Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
  • Resolved customer complaints or problems to decrease escalation issues to corporate.
  • Inspected equipment to maintain proper functioning during peak activity.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

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Resume Overview

School Attended

  • Florida State College At Jacksonville
  • Florida State College At Jacksonville

Job Titles Held:

  • Food & Beverage Manager
  • Restaurant Manager
  • Corporate Trainer
  • Waitress/Service Trainer

Degrees

  • Technical Certificate
  • Technical Certificate

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