Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,


Motivated and hardworking

Reliable and dedicated

Excellent customer service

  • Reliable team worker
  • Culinary knowledge
  • Restaurant management
  • Delivers exceptional customer service
  • Proven leader
  • Excellent multi-tasker
  • Schedule management
03/2020 to Current Food & Beverage Manager Csm Corporation | Rapid City, SD,
  • Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
  • Monitors food preparation methods, portion sizes, and garnishing and presentation of food in order to ensure that food is prepared and presented in an acceptable manner.
  • Tests cooked food by tasting and smelling it in order to ensure palatability and flavor conformity.
  • Schedules and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity.
  • Monitors department budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted.
  • Schedules staff hours and assign duties
  • Investigates and resolve customer complaints regarding food quality, service, or accommodations.
  • Have full knowledge of the process for serving alcohol within the premises.
  • Preserve excellent levels of internal and external customer service.
  • Lead F&B team by attracting, recruiting, training and appraising talented personnel.
  • Provide two-way communication and nurture an ownership environment with an emphasis on motivation and teamwork.
  • Completes reviews, absence reports, supervise staff with time and attendance along with work ethics.
  • Comply with all health and safety regulations.
  • Report on management regarding sales results and productivity.
  • Conducts alcohol and age restriction control in accordance with company policies.
  • Interact with customers in a courteous and professional manner.
  • Provide superior customer service and satisfaction by being constantly visible and readily accessible to our customers.
05/2016 to 03/2020 Banquet Manager Schulte Hospitality Group | Miramar, FL,
  • Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
  • Communicated with external vendors such as florists and musicians to plan details and guide from beginning to end of event.
  • Mentored and coached team of banquet setters and other event personnel.
  • Interacted with kitchen staff to plan food and beverage logistics.
  • Created schedules for food and beverage service employees.
  • Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
  • Instructed staff on appropriate equipment disassembly and storage.
  • Organized and laid out buffet equipment, food displays and other items such as BQ Bar.
  • Developed highly effective wait staff and kitchen personnel through continuous mentoring and according to time line training sessions.
  • Hired and trained staff, including BQ Servers/Bartender and BQ Setup.
  • Maintained detailed records of stock and reviewed inventory to plan events.
  • Ordered necessary items to meet customer needs and specifications.
  • Communicated with venue personnel to coordinate event logistics.
  • Supervised food preparation, delivery and quality to ensure satisfaction.
  • Reviewed banquet event orders to determine room layouts and schedule staff.
  • Prepared and reviewed event budgets with clients and negotiated pricing.
  • Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
  • Mentored all new employees, demonstrating best methods for servicing clients and guests.
05/2006 to 08/2014 Banquet Manager Schulte Hospitality Group | Baton Rouge, LA,

(Same job duties and responsibilities as above as a BQ Manager)

Education and Training
Expected in 09/1988 Associate of Arts | Hospitality Administration And Management Koomi Institude, Seoul Korea, GPA:
Expected in 09/1985 High School Diploma | Chang Moon High School, Seoul Korea, GPA:
  • Safe Served Beverage- 2016
  • Safe Served Food Handling Certification- 2020
  • FOH/BOH Supervisor Marriott Training - 2020
  • Certified Food & Beverage Management, Marriott - 2020
  • Event Planner Training (CITY/GXP/Light Speed) Marriott- 2019
  • Licensed Bartending- 2016

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Resume Overview

School Attended

  • Koomi Institude
  • Chang Moon High School

Job Titles Held:

  • Food & Beverage Manager
  • Banquet Manager
  • Banquet Manager


  • Associate of Arts
  • High School Diploma

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