TEAMLEADER / MANAGER
Responsible food preparation team member offering proven skills in promoting customer satisfaction, providing exceptional service and maintaining clean facilities. Dedicate long hours to complete fast-paced work. Customer service-driven team player good at connecting with people and promoting long-term loyalty.
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Managing Staff of 50+ employees - some of my duties included and not limited to : Scheduling shifts, training new staff.
Tracking Inventory, Creating new Drink recipes, Managing high volume and fast paced environment.
Often organizing Special events / engagements and Promotional events.
. Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls. Overseeing Food & Liquor cost and preparing Labor reports.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
- Provided attentive service and proactively assessed guest needs
- Assisted wait staff with timely food delivery and guest requests
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Closed out cash register with 100% accuracy and prepared cashier report
- Prepared large batches of quality food according to standard recipes
- Prepared large batches of delicious food according to standard recipes
- Verified proper operation of refrigerators, freezers and warming lamps by collecting temperature readings each shift
- Cross-trained in Bar and Serving positions to support team and help meet all customer needs
- Verified proper operation of refrigerators, freezers and warming lamps by collecting temperature readings each shift
- Upheld food safety standards at all times
Started as a Server / Waiter ans was promoted to Bartender within first few months of my employment tenure.
Duties included: -
- Set up bar for operation, obtained cash bank and stocked service bar
- Closed out cash register with 100% accuracy and prepared cashier report
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Checked customers' identification to confirm legal drinking age.
- Developed excellent relationships with managers and fellow team members to ensure success, build professional relationships and make working more enjoyable
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
- Restocked condiments and drink station supplies to maintain customer satisfaction
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Improved customer satisfaction rates by answering customers' questions and resolving issues efficiently.
- Stocking and replenishing
- Ordering procedures
- Self-motivated
- Inventory management
- Quality control
- Communication skills
- Menu memorization
- Customer needs assessment
Managing Staff of 50+ employees - some of my duties included and not limited to : Scheduling shifts, training new staff.
Tracking Inventory, Creating new Drink recipes, Managing high volume and fast paced environment.
Often organizing Special events / engagements and Promotional events.
. Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls. Overseeing Food & Liquor cost and preparing Labor reports.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
- Provided attentive service and proactively assessed guest needs
- Assisted wait staff with timely food delivery and guest requests
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Closed out cash register with 100% accuracy and prepared cashier report
- Prepared large batches of quality food according to standard recipes
- Prepared large batches of delicious food according to standard recipes
- Verified proper operation of refrigerators, freezers and warming lamps by collecting temperature readings each shift
- Cross-trained in Bar and Serving positions to support team and help meet all customer needs
- Verified proper operation of refrigerators, freezers and warming lamps by collecting temperature readings each shift
- Upheld food safety standards at all times
Started as a Server / Waiter ans was promoted to Bartender within first few months of my employment tenure.
Duties included: -
- Set up bar for operation, obtained cash bank and stocked service bar
- Closed out cash register with 100% accuracy and prepared cashier report
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Checked customers' identification to confirm legal drinking age.
- Developed excellent relationships with managers and fellow team members to ensure success, build professional relationships and make working more enjoyable
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
- Restocked condiments and drink station supplies to maintain customer satisfaction
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Improved customer satisfaction rates by answering customers' questions and resolving issues efficiently.
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School Attended
- MOHAVE COMMUNITY COLLEGE
- River Valley High School
Job Titles Held:
- FOOD & BEVERAGE MANAGER
- BARTENDER / SERVER
- BACKWAITER / BUSSER
Degrees
- High School Diploma
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