To bring to your business a superior work ethic, exercise my skills acquired through my years of experience, and assist in
developing a service driven team to unparalleled success. Articulate speaker and writer Skilled working in a fully bilingual environment. Dynamic and enterprising, works well underpressure as a team, independently or with minimal supervision. Strong leadership, organizational, and strategic managerial skills Ability to support the efforts of General Managers and Staff Thorough operating knowledge of Quickbooks, Excel, Oracle/Micros
Initially hired as Operations Manager for F&B, promoted to F&B Controller 1 month later · Responsible for financials of 7 restaurants/bars within South Beach Group · Formulated and implemented Standard Operational Procedures for F&B Department alongside with HR · Directly supervised A/P dataentry personnel, and ensured all invoices were paid in timely manner · Train, coach, lead, and develop managers, F&B Director, and Payroll Master · Executive payroll duties (Service charge distributions, audits, and bonuses) · Responsible for daily Journal Entries, and reconciliation of multiple accounts within GL · Prepared special/custom reports relating to financials and payroll for F&B to managers and superiors · Conducted random audits on reports and staff to ensure integrity · Responsible for the maintenance of Oracle/Micros software at all locations · Post and Redeem deposits for catering events and ensured revenue posted correctly on day of events · Recommended and facilitated the purchase of multiple software that enhanced the performance of Sales, Accounting, Human Resources, and F&B · Created an interdepartmental alliance that allowed department heads to better communicate and effectively implement policies and procedures.
General Manager, 09/2013 - 02/2014 New York Life – Rocky Mount, VA,
Responsible for overseeing all areas of restaurant and making important financial decisions · Adhering to company standards, ensuring that food, labor, utility, beverage costs are at a minimum · Responsible for ensuring guest satisfaction and low ticket times · Facilitate care for Portuguese speaking clientele · Coach, lead, and develop both front and back of house personnel · Maintained a 27% Labor Cost and 30% Food Cost.
Responsible for front of house maintenance and upkeep · Provide daily update on personnell progress · Responsible for developing Advanced Server Training Program · Facilitate care for Portuguese speaking clientele · Coach, lead, and develop both front and back of house personnel · Supervise dining room during operation hours.
Responsible for payable and receivable invoices with internal vendors · Provide daily update on intracompany progress · Responsible for schedules, and payroll · Ensure guest satisfaction providing a dynamic experience and world class attention · Coach, lead, and develop both front and back of house personnel · Supervise dining room during operation hours.
Retail Sales Representative, 09/2008 - 02/2012 TMobile USA , Fort Lauderdale – City, STATE,
Keep abreast of the rapidly evolving wireless technology · Provide weekly update on instore progress · Merchandise and maintain the visual appeal of my store · Build customer confidence through product knowledge providing exceptional customer service by making the store experience interactive, engaging, and reassuring · Develop marketing plans to generate business, build and maintain customer relationships.
Anticipated, identified and fulfilled guest's needs, as well as clarified special orders · Multitasked while remaining courteous and professional in a fastpaced environment · Regulated customer service issues · Ensured customer satisfaction by remaining professional, friendly, and accessible · Handled customer contracts, information packages, and scheduling · Maintained all personnel files, including confidential files · Prepared visual comprehensive monthly reports, to reflect inventory control and sales revenue · Responsible for payable and receivable invoices with internal and external vendors.
Education
Boca RatonFL
Undergraduate Studies: , Expected in - Florida Atlantic University - , GPA:
Languages
Fluent in Portuguese, Spanish, and moderate Italian
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