Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Executive Profile
To bring to your business a superior work ethic, exercise my skills acquired through my years of experience, and assist in developing a service driven team to unparalleled success. Articulate speaker and writer Skilled working in a fully bilingual environment. Dynamic and enterprising, works well underpressure as a team, independently or with minimal supervision. Strong leadership, organizational, and strategic managerial skills Ability to support the efforts of General Managers and Staff Thorough operating knowledge of Quickbooks, Excel, Oracle/Micros
Skill Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Core Accomplishments
Professional Experience
Food & Beverage Controller, 09/2014 - 06/2016
Fogo De Chao Washington, MN,
  • Initially hired as Operations Manager for F&B, promoted to F&B Controller 1 month later · Responsible for financials of 7 restaurants/bars within South Beach Group · Formulated and implemented Standard Operational Procedures for F&B Department alongside with HR · Directly supervised A/P dataentry personnel, and ensured all invoices were paid in timely manner · Train, coach, lead, and develop managers, F&B Director, and Payroll Master · Executive payroll duties (Service charge distributions, audits, and bonuses) · Responsible for daily Journal Entries, and reconciliation of multiple accounts within GL · Prepared special/custom reports relating to financials and payroll for F&B to managers and superiors · Conducted random audits on reports and staff to ensure integrity · Responsible for the maintenance of Oracle/Micros software at all locations · Post and Redeem deposits for catering events and ensured revenue posted correctly on day of events · Recommended and facilitated the purchase of multiple software that enhanced the performance of Sales, Accounting, Human Resources, and F&B · Created an interdepartmental alliance that allowed department heads to better communicate and effectively implement policies and procedures.
General Manager, 09/2013 - 02/2014
New York Life Rocky Mount, VA,
  • Responsible for overseeing all areas of restaurant and making important financial decisions · Adhering to company standards, ensuring that food, labor, utility, beverage costs are at a minimum · Responsible for ensuring guest satisfaction and low ticket times · Facilitate care for Portuguese speaking clientele · Coach, lead, and develop both front and back of house personnel · Maintained a 27% Labor Cost and 30% Food Cost.
Manager, 03/2013 - 06/2013
Bob's Discount Furniture Remote, CT,
  • Responsible for front of house maintenance and upkeep · Provide daily update on personnell progress · Responsible for developing Advanced Server Training Program · Facilitate care for Portuguese speaking clientele · Coach, lead, and develop both front and back of house personnel · Supervise dining room during operation hours.
Manager (AGM), 04/2012 - 03/2013
Northern Tool + Equipment Hampton, VA,
  • Responsible for payable and receivable invoices with internal vendors · Provide daily update on intracompany progress · Responsible for schedules, and payroll · Ensure guest satisfaction providing a dynamic experience and world class attention · Coach, lead, and develop both front and back of house personnel · Supervise dining room during operation hours.
Retail Sales Representative, 09/2008 - 02/2012
TMobile USA , Fort Lauderdale City, STATE,
  • Keep abreast of the rapidly evolving wireless technology · Provide weekly update on instore progress · Merchandise and maintain the visual appeal of my store · Build customer confidence through product knowledge providing exceptional customer service by making the store experience interactive, engaging, and reassuring · Develop marketing plans to generate business, build and maintain customer relationships.
Assistant Manager, 09/2005 - 05/2008
Brazilian Tropicana Steakhouse City, STATE,
  • Anticipated, identified and fulfilled guest's needs, as well as clarified special orders · Multitasked while remaining courteous and professional in a fastpaced environment · Regulated customer service issues · Ensured customer satisfaction by remaining professional, friendly, and accessible · Handled customer contracts, information packages, and scheduling · Maintained all personnel files, including confidential files · Prepared visual comprehensive monthly reports, to reflect inventory control and sales revenue · Responsible for payable and receivable invoices with internal and external vendors.
Boca RatonFL Undergraduate Studies: , Expected in
Florida Atlantic University - ,
Fluent in Portuguese, Spanish, and moderate Italian
Accounting, A/P, Coach, contracts, Controller 1, clientele, customer satisfaction, customer service, financials, financial, GL, Human Resources, HR, inventory control, Italian, Director, Develop marketing plans, Micros, Oracle, Payroll, personnel, policies, Portuguese, progress, speaking, Sales, scheduling, Spanish

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  • Food & Beverage Controller
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  • Boca RatonFL Undergraduate Studies

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