Passionate and Enthusiastic guest service provider delivering above and beyond services to every guest. Responsible to do the job that I am assigned to and to care for the guests' need and wants.
Skills
Point of sale operation
Hospitality service expertise
Connecting with Guest by sharing common personal interest tp build relationship.
Ensuring knowledge on property, surroundings, and amenities.
Finding Opportunities to create unique experiences.
Understanding my role in Guest Service
Beverage preparation
High-volume dining
Food and beverage pairings
Food station setup
Customer Complaint Resolution
Report generation
Planning and Coordination
Education
Leyte Normal UniversityTacloban City, Leyte 6500, Philippines, Expected in 03/2018 – –Bachelor of Science:Toursim, Hotel And Restaurant Management - GPA:
Work History
Great Wolf Lodge - Food & Beverage Attendant West Groton, MA, 08/2019 - 08/2021
Maintained courteous and hospitable demeanor to effectively serve guests and assist team members.
Daily operations of an American upscale restaurant while training with the Restaurant Manager and learning the daily procedures and operations.
Answering phone calls and making reservations and taking guest orders or requests and punching them into the POS System.
Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Setting up the Banquet hall for large and small events responsibly and independently.
Acquiring efficiency with inventory management, procedures for replenishing supplies and proper maintenance of equipment
Front of the House restaurant operations and roles such as, greeting and seating guests, serving guests and the importance in plate appearance communication with the kitchen.
Embraced full responsibility for food quality and garnished artful dishes for maximum appeal to discerning customers.
Acquiring efficiency with inventory management of liquors and kitchen stocks, procedures for replenishing supplies and proper maintenance of equipment.
Proper procedures for daily operations and will develop the necessary skills to learn and make changes to the daily menu as part of the general dining room management training.
Marina Cafe, Hotel Costa Brava - Barista| Food & Beverage Attendant City, STATE, 04/2018 - 06/2021
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Learned every menu preparation and numerous off-label drinks and different coffee brewing method and different type of beans to meet all customer needs.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Educates customers by presenting and explaining the coffee drink menu and what proper brewing method is best for their personal taste.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Recommended products based on solid understanding of individual customer needs and preferences.
Cultivated ability to recall customers' names and address each by name.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Constantly expanded personal knowledge of coffee styles and varieties.
Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Evaluated employee performance and coached and trained to improve weak areas.
Kalahari Resorts Sandusky - Room Attendant & Banquet Server City, STATE, 03/2017 - 06/2021
Remove dirty linens and towels and put clean linens and towels.
Disposed of trash and recyclables each day to avoid waste buildup.
Responsible for following the standard operating procedures.
Keep the room in a clean and orderly state.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Be familiar with all hotel services and local attractions/activities to respond to guest inquiries accurately.
Vacuumed, dusted and maintained common areas, including hallways and waiting areas at elevators.
Responded to guest requests for assistance, toiletries and personal care items.
Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
Checked on tables and drink needs while refilling water glasses and bringing supplies to customers.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Set up for events by putting out tablecloths and place settings, arranging table placement and setting up a buffet.
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