LiveCareer-Resume

food beverage and service manger resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Food and Beverage Manager with a winning attitude and desire to deliver a exceptional dining experience. Focused on setting high expectations and raising service standards.

Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Accomplishments
Experience
07/2013 to 09/2014
FOOD BEVERAGE AND SERVICE MANGER Shepard Exposition Services Houston, TX,

oManaged 5 food and beverage outlets within luxury property oOversaw a team of 75 front and back of house team members oResponsible for Maintaining a Labor cost of 25 % in all outlets oMaintained Wine and Liquor Inventory, including purchasing, inventory control, stock rotation and menu engineering o Implemented Scheduling software that resulted in cost savings of ___________

o Created Hiring Standards and requirements o Create and Executed Food and Beverage Training modules o Sales analysis, menu re-engineering Seasonally o Created competitive set analysis o Food standard costs for food and beverage o Generating revenues and providing effective cost control to reestablish beverage cost at a 28% o Re-structured and Implemented Jonas System to meet current demands o Created and implemented new Beverage Program to include: Monthly craft Beer programs, new mix logy programs o Establish standards for testing for food and beverage knowledge for staff and continual training o Successfully Rebranded events to establish cohesiveness with Club identity o Establish new software to further the growing need of the club o Developed and Implemented new service standards incentives.

03/2013 to 07/2013
BANQUET MANGER Atlantis Casino Resort Spa Reno, NV,
  • o Maintained high level of guest satisfaction o Responsible for hiring and training of banquet staff of 50 o Responsible for 4 millions in sales o Created and Detailed customer events o Ordered all supplies with the external vendors o Maintained daily Banquet Event Order meetings o Maintained weekly meetings with culinary staff o Responsible for long and short term planning of banquet department o Monitored Event budgets payments and credits o Create and maintained and developed a professional work environments, o Overseeing all aspects of banquets operations daily o Maintained payroll.
2012 to 03/2013
Assistant Restaurant and Event Service Manager JULY NEW YORK NEW YORK HOTEL & RESORT City, STATE,
  • Supervise floor service staff of 120 FOH during hours of operation o Responsible for a 12 million dollar operation o Anticipate the guests' needs and respond appropriately o Maintain par levels and direct purchase of china, glass and silverware o Train employees in the performance of their duties o Create Menus for Special events o Follow events from set up to execution to closing of paperwork o Review staffing, schedules and vacations o Analyze financial reports on a daily, monthly, and yearly basis o Identify and implement cost-cutting measures and initiatives o Manage Profit and Loss statements, general business of restaurant operation o Perform employee evaluations and manage all related to attendance records o Maintained payroll o Discipline or commend employees following departmental rules and complying with the Culinary Collective Bargaining Agreement.
01/2011 to 05/2012
General Manager RED ROCK CASINO City, STATE,
  • Responsible for a staff of 75 during a 24 hours operation o Responsible for a 7 million dollar operation o Anticipate the guests' needs and respond appropriately o Maintain par levels and direct purchase of china, glass and silverware o Train employees in the performance of their duties o Ensure correct policies and procedures for check handling/closing o Created daily floor plans to ensure proper rotation and coverage of stations o Review staffing, schedules and vacations o Coach and train on policies and procedures o Analyze financial reports on a daily, monthly, and yearly basis o Identify and implement cost-cutting measures and initiatives o Manage Profit and Loss statements, general business of restaurant operation o Utilize CTUIT to maximize sales and profits, manage daily labor o Perform employee evaluations and manage all related to attendance records o Perform other job related duties as requested.
05/2010 to 2011
Beverage Manager NEW YORK NEW YORK HOTEL & RESORT, LAS VEGAS NEVADA City, STATE,
  • Evaluate and monitor over 250 employee's performance nightly o Ordered and Maintain par and inventory levels of all products o Responsible for daily operations of all 9 beverage outlets o Implementing new products, pricing, and menu changes o Maintain and abide by Health Department, OSHA, and safety standards o Implement programs for improvements and more effective daily operational o Supervision of all aspects of services, scheduling and inventory control.
  • o Manages and monitors fiscal budget, operations of assigned department(s) and o Marketing strategies to produce both short term and long term profitability o Department(s) consistent with the company's core service standards and brand o Payroll Duties, from opening to closing o Nightly reconciliation of cash handling, and funds o Discipline or commend employees following departmental rules and complying with the Culinary Collective Bargaining Agreement.
04/2007 to 09/2008
Assistant Director of Catering and Diversity Training Manager TREASURE ISLAND HOTEL & RESORT City, STATE,
  • Maintained high level of guest satisfaction o Responsible for hiring and training of catering staff o Created and Detailed customer events o Ordered all supplies with the external vendors o Maintained daily Banquet Event Order meetings o Maintained weekly meetings with culinary staff o Responsible for long and short term planning of banquet department o Monitored Event budgets payments and credits o Quick response to new catering inquires o Maintained all Calendars and events daily o Create and maintained professional work environments, promoted teamwork, and developed staff to be promoted o Conducted Initial tours of hotel for potential Clients o Maintained high levels of service standards and guest satisfaction o Produced and distributes all details/ changes for events.
06/2006 to 04/2007
Banquet Manager OPENING TEAM THE PLATINUM HOTEL AND SPA City, STATE,
  • Responsible for hiring and training banquet stuff o Overseeing all aspects of banquets operations o Responsible for day-to-day planning o Created schedules and projections for coming events o Maintained payroll o Maintained high levels of guest satisfaction o Created and maintained inventory o Implemented daily event order meeting o Preordered all supplies with external vendors o Weekly planning meetings with culinary stuff.
04/2005 to 06/2006
BANQUET MANAGER AND FLOOR MANAGER WOLFGANG PUCK'S POSTRIO City, STATE,
  • Retrained and developed banquet staff o Maintained high level of guest's satisfaction and privacy events o Assigned opening and closing duties o Implemented and executed Beverage and Wine Knowledge class o Executed service standards class o Maintained timelines for all events to update all of client's events o Created floor plans for all events o Opened and closed all event paper work o Maintained staff schedule and payroll.
Education
Expected in February 2015
ServSafe Certificate 2014 T.I.P.S. Certified & National Trainer WSET Intermitted Level 2: Restaurant/Business Management and Pastry Art
Finishing at College of Southern Nevada - ,
GPA:
Restaurant/Business Management and Pastry Art
Expected in
:
Choice Center World Wide University - ,
GPA:
Personal Effectiveness Part One and Two: Completed Leadership Program: Completed
Skills

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Resume Overview

School Attended

  • Finishing at College of Southern Nevada
  • Choice Center World Wide University

Job Titles Held:

  • FOOD BEVERAGE AND SERVICE MANGER
  • BANQUET MANGER
  • Assistant Restaurant and Event Service Manager
  • General Manager
  • Beverage Manager
  • Assistant Director of Catering and Diversity Training Manager
  • Banquet Manager OPENING TEAM
  • BANQUET MANAGER AND FLOOR MANAGER

Degrees

  • ServSafe Certificate 2014 T.I.P.S. Certified & National Trainer WSET Intermitted Level 2

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