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Food & Beverage Administrator Resume Example

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FOOD & BEVERAGE ADMINISTRATOR
Summary

Highly Motivated and ambitious individual with background in administration, accounting and hospitality in a front office environment and strong foundation secured through hands-on experience and academic training. Proficient in MS Office and M3 accounting software. Excellent communication, time management and communication skills.

Skills
  • Team contribution
  • Proper storage and preservation
  • M3 familiarity
  • Knowledgeable with Paycom payroll system
  • Birrchstreet invoice processing system
  • Billing and coding
  • Safe food handling
  • Problem resolution
  • Collaboration
  • Clerical
  • Friendly, positive attitude
  • Reliable and trustworthy
  • MS Office proficient
  • Conflict resolution
  • Training & Development
  • Maestro and Front office systems billling and creating contracts
Experience
Company Name | City, StateFood & Beverage Administrator02/2021 - Current
  • Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Created positive culture to drive employee engagement and satisfaction.
  • Resolved guest questions, concerns and problems and referred complex issues to management team.
  • Afforded exceptional dining experiences to each customer through friendly service and timely delivery of high-quality products.
  • Conducted and coordinated on-the-job training for associates to optimize performance.
  • Created schedules for bartenders and hosts and conducted host training on daily operations.
  • Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
Company Name | City, StateConference Services Manager02/2021 - 03/2021
  • Promoted events and sponsors by creating and implementing advertising campaigns across multiple platforms.
  • Coordinated with organizers to establish event objectives and technical requirements for planning and promotion of corporate and leisure events.
  • Performed comparative research on potential vendors and event locations to develop cost-effective budgets.
  • Attended and participated in industry events.
  • Maintained close communication with clients to mitigate service issues.
  • Recommended money-saving strategies for events to bring costs within budget.
  • Designed and maintained spreadsheets documenting vendor, facility and guest information.
  • Managed catering services, audio-visual services and housekeepers.
  • Organized corporate luncheons, dinners, conferences and special events.
  • Designed contracts, collected fees and booked venues for events.
  • Coordinated vendors, timelines and budgets for events.
  • Exceeded customer satisfaction by finding creative solutions to problems.
Company Name | City, StateExecutive Food and Beverage Coordinator01/2021 - 01/2021
  • Made reservations for customers and accurately entered personal information into computer system.
  • Researched and resolved all customer issues.
  • Communicated with customers regarding concerns, inquiries and complaints.
  • Suggested packages and amenities for customers based on individual needs and preferences.
  • Took credit card payments over phone and in person.
  • Relayed information on availability, pricing and discounts to customers.
  • Assisted customers with any discrepancies.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Collaborated with sales department to arrange large group hotel bookings for such special events as destination weddings.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
  • Kept accurate knowledge of all types of rooms available at various resort locations.
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Verified guest information and payment options ensuring accuracy and completeness.
  • Reviewed guest information and payment options, checking for accuracy and completeness.
  • Entered information for reservations into hotel's computer system using Northwind Maestro, updating data to reflect room, billing and itinerary changes.
  • Resolved billing discrepancies by completing detailed research and analysis and documented client rebate discounts and reserve fund records.
  • Worked with the Director of Finance to address and resolve issues with documentation or financial entries.
  • Coded invoices and other records to maintain organized and accurate records.
  • Supported clerical and administrative needs of senior department staff.
  • Provided accounting assistance such as payroll, AP, AR and expense tracking support.
  • Organized invoice and cash receipts, sales agreements and client cost confirmations.
  • Maintained process documentation for financial department operations.
  • Compiled and archived signed sales agreements, client cost confirmations, invoicing and cash receipts.
  • Conducted investigative research and analysis to resolve billing discrepancies and computed reserve funds for client rebate discounts.
  • Communicated with Director of Finance about discrepancies and devised plans to reconcile financial issues.
  • Entered invoices into Birchstreet and M3, updated accounts and identified aging balanced ready for collections activities.
Education and Training
Adairsville High School | City, StateHigh School Diploma
Accomplishments
  • Offered suggestions for improved training procedures leading to an increase in employee retention.
  • Recognized as Employee of the year in 2014 and 2019 for outstanding performance and team contributions.
  • Consistently maintained high customer satisfaction ratings.
Activities and Honors

Awarded Administrative professional of the year by Georgia Hotel and Lodging Association in 2019

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Resume Overview

School Attended

  • Adairsville High School

Job Titles Held:

  • Food & Beverage Administrator
  • Conference Services Manager
  • Executive Food and Beverage Coordinator

Degrees

  • High School Diploma

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