Food & Beverage Administrator Resume Example
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FOOD & BEVERAGE ADMINISTRATOR
Summary
Highly Motivated and ambitious individual with background in administration, accounting and hospitality in a front office environment and strong foundation secured through hands-on experience and academic training. Proficient in MS Office and M3 accounting software. Excellent communication, time management and communication skills.
Skills
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Experience
Hei Hotels & Resorts | Baltimore , MDFood & Beverage Administrator02/2021 - Current
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
- Sought out and implemented methods to improve service and team performance to boost business sustainability.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
- Created positive culture to drive employee engagement and satisfaction.
- Resolved guest questions, concerns and problems and referred complex issues to management team.
- Afforded exceptional dining experiences to each customer through friendly service and timely delivery of high-quality products.
- Conducted and coordinated on-the-job training for associates to optimize performance.
- Created schedules for bartenders and hosts and conducted host training on daily operations.
- Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
Barnsley Resort | City , STATEConference Services Manager02/2021 - 03/2021
- Promoted events and sponsors by creating and implementing advertising campaigns across multiple platforms.
- Coordinated with organizers to establish event objectives and technical requirements for planning and promotion of corporate and leisure events.
- Performed comparative research on potential vendors and event locations to develop cost-effective budgets.
- Attended and participated in industry events.
- Maintained close communication with clients to mitigate service issues.
- Recommended money-saving strategies for events to bring costs within budget.
- Designed and maintained spreadsheets documenting vendor, facility and guest information.
- Managed catering services, audio-visual services and housekeepers.
- Organized corporate luncheons, dinners, conferences and special events.
- Designed contracts, collected fees and booked venues for events.
- Coordinated vendors, timelines and budgets for events.
- Exceeded customer satisfaction by finding creative solutions to problems.
Barnsley Resort | City , STATEExecutive Food and Beverage Coordinator01/2021 - 01/2021
- Made reservations for customers and accurately entered personal information into computer system.
- Researched and resolved all customer issues.
- Communicated with customers regarding concerns, inquiries and complaints.
- Suggested packages and amenities for customers based on individual needs and preferences.
- Took credit card payments over phone and in person.
- Relayed information on availability, pricing and discounts to customers.
- Assisted customers with any discrepancies.
- Provided clients with assistance in preparing required travel documents and forms.
- Collaborated with sales department to arrange large group hotel bookings for such special events as destination weddings.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
- Kept accurate knowledge of all types of rooms available at various resort locations.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Verified guest information and payment options ensuring accuracy and completeness.
- Reviewed guest information and payment options, checking for accuracy and completeness.
- Entered information for reservations into hotel's computer system using Northwind Maestro, updating data to reflect room, billing and itinerary changes.
- Resolved billing discrepancies by completing detailed research and analysis and documented client rebate discounts and reserve fund records.
- Worked with the Director of Finance to address and resolve issues with documentation or financial entries.
- Coded invoices and other records to maintain organized and accurate records.
- Supported clerical and administrative needs of senior department staff.
- Provided accounting assistance such as payroll, AP, AR and expense tracking support.
- Organized invoice and cash receipts, sales agreements and client cost confirmations.
- Maintained process documentation for financial department operations.
- Compiled and archived signed sales agreements, client cost confirmations, invoicing and cash receipts.
- Conducted investigative research and analysis to resolve billing discrepancies and computed reserve funds for client rebate discounts.
- Communicated with Director of Finance about discrepancies and devised plans to reconcile financial issues.
- Entered invoices into Birchstreet and M3, updated accounts and identified aging balanced ready for collections activities.
Education and Training
Adairsville High School | City, StateHigh School Diploma
Accomplishments
- Offered suggestions for improved training procedures leading to an increase in employee retention.
- Recognized as Employee of the year in 2014 and 2019 for outstanding performance and team contributions.
- Consistently maintained high customer satisfaction ratings.
Activities and Honors
Awarded Administrative professional of the year by Georgia Hotel and Lodging Association in 2019
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Resume Overview
School Attended
- Adairsville High School
Job Titles Held:
- Food & Beverage Administrator
- Conference Services Manager
- Executive Food and Beverage Coordinator
Degrees
- High School Diploma
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