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Food And Beverage Outlets Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Detail-oriented food and Beverage manager with 13 years of experience in food service management. Successful team leader with deep knowledge of hiring and training protocols. Budget-conscious when cutting service costs without sacrificing top-notch quality. Poised professional with extensive practice using conflict resolution techniques to drive smooth operations.

Skills
  • Training
  • Recruitment and hiring
  • Sanitation
  • Purchasing
  • Portioning understanding
  • Communications
  • MS Office
  • Supervision
  • Inventory management
  • Customer service
  • Organization
  • Team building
  • Relationship development
Education and Training
Atlantic High School Delray Beach, FL Expected in 06/2000 High School Diploma : - GPA :
Certifications
  • ServSafe
  • First Aid/CPR
Experience
Celebration Hotel Ltd - Food and Beverage Outlets Manager
Charlotte, NC, 09/2015 - Current
  • Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
  • Conducted and coordinated on-the-job training for associates to optimize performance.
  • Designed plans to improve quality, process efficiency and cost control.
  • Managed hiring, mentoring, advancement and promotion of staff.
  • Planned and executed all operations against forecasted daily business volume.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
  • Created schedules for bartenders and hosts and conducted host training on daily operations.
  • Created positive culture to drive employee engagement and satisfaction.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Handles the Payroll for all the outlets.
Celebration Hotel Ltd - Food and Beverage Outlets Manager
Asheville, NC, 02/2014 - 09/2015
  • Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
  • Afforded exceptional dining experiences to each customer through friendly service and timely delivery of high-quality products.
  • Conducted and coordinated on-the-job training for associates to optimize performance.
  • Designed plans to improve quality, process efficiency and cost control.
  • Created schedules for bartenders and hosts and conducted host training on daily operations.
  • Planned and executed all operations against forecasted daily business volume.
  • Managed hiring, mentoring, advancement and promotion of staff.
  • Handled the Payroll for all Outlets.
Hilton Worldwide - Food and Beverage Supervisor
Napa Valley, CA, 01/2011 - 02/2014
  • Managed food service sales, costs, and budget administration to keep operations in line with financial targets.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Added new menu options by consulting with talented chef to develop new recipes based on local, seasonal ingredients.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Handled the Payroll for all the outlets
Hyatt Regency Coral Gables - Cashier/Room Service Order Taker
City, STATE, 01/2007 - 01/2011
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Reviewed contents on food trays to check receiving complete order.
  • Took orders, prepared foods and processed payments in full-service Hotel establishment.
  • Received food orders from individuals and explained offerings.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Organized food items on serving trays and in carry-out packages.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Served drinks and prepared specialty beverages.
  • Monitored and counted food stock and supplies to reorder on time.
  • Complied with company service standards, including inventory and cash control procedures.
Accomplishments

2009 Employee of the year for the Hyatt Regency Coral Gables

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Resume Strength

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  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Atlantic High School
Job Titles Held:
  • Food and Beverage Outlets Manager
  • Food and Beverage Outlets Manager
  • Food and Beverage Supervisor
  • Cashier/Room Service Order Taker
Degrees
  • High School Diploma

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