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food and beverage outlets manager resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Detail-oriented food and Beverage manager with 13 years of experience in food service management. Successful team leader with deep knowledge of hiring and training protocols. Budget-conscious when cutting service costs without sacrificing top-notch quality. Poised professional with extensive practice using conflict resolution techniques to drive smooth operations.

Skills
  • Training
  • Recruitment and hiring
  • Sanitation
  • Purchasing
  • Portioning understanding
  • Communications
  • MS Office
  • Supervision
  • Inventory management
  • Customer service
  • Organization
  • Team building
  • Relationship development
Experience
09/2015 to Current
Food and Beverage Outlets Manager Celebration Hotel Ltd Charlotte, NC,
  • Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
  • Conducted and coordinated on-the-job training for associates to optimize performance.
  • Designed plans to improve quality, process efficiency and cost control.
  • Managed hiring, mentoring, advancement and promotion of staff.
  • Planned and executed all operations against forecasted daily business volume.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
  • Created schedules for bartenders and hosts and conducted host training on daily operations.
  • Created positive culture to drive employee engagement and satisfaction.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Handles the Payroll for all the outlets.
02/2014 to 09/2015
Food and Beverage Outlets Manager Celebration Hotel Ltd Asheville, NC,
  • Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
  • Afforded exceptional dining experiences to each customer through friendly service and timely delivery of high-quality products.
  • Conducted and coordinated on-the-job training for associates to optimize performance.
  • Designed plans to improve quality, process efficiency and cost control.
  • Created schedules for bartenders and hosts and conducted host training on daily operations.
  • Planned and executed all operations against forecasted daily business volume.
  • Managed hiring, mentoring, advancement and promotion of staff.
  • Handled the Payroll for all Outlets.
01/2011 to 02/2014
Food and Beverage Supervisor Hilton Worldwide Napa Valley, CA,
  • Managed food service sales, costs, and budget administration to keep operations in line with financial targets.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Added new menu options by consulting with talented chef to develop new recipes based on local, seasonal ingredients.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Handled the Payroll for all the outlets
01/2007 to 01/2011
Cashier/Room Service Order Taker Hyatt Regency Coral Gables City, STATE,
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Reviewed contents on food trays to check receiving complete order.
  • Took orders, prepared foods and processed payments in full-service Hotel establishment.
  • Received food orders from individuals and explained offerings.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Organized food items on serving trays and in carry-out packages.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Served drinks and prepared specialty beverages.
  • Monitored and counted food stock and supplies to reorder on time.
  • Complied with company service standards, including inventory and cash control procedures.
Education and Training
Expected in 06/2000 to to
High School Diploma:
Atlantic High School - Delray Beach, FL
GPA:
Accomplishments

2009 Employee of the year for the Hyatt Regency Coral Gables

Certifications
  • ServSafe
  • First Aid/CPR

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Resume Overview

School Attended

  • Atlantic High School

Job Titles Held:

  • Food and Beverage Outlets Manager
  • Food and Beverage Outlets Manager
  • Food and Beverage Supervisor
  • Cashier/Room Service Order Taker

Degrees

  • High School Diploma

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