Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Seasoned Operations Manager, adept at saving money, improving efficiency and increasing customer loyalty. Motivational leader with well-developed interpersonal, communication and problem-solving strengths. 20+ years in field.
Skills
Food and beverage pairing
Food and beverage services
Food and beverage preparation
Serving food and beverages
Motivating Team Leadership
Budget Writing
Fiscal Reporting
Accounting
Project Management
Client/Customer retention strategies
Marketing and Brand Development
Menu Planning
Mentoring
Training and Development
Experience
07/2019 to 05/2020
Food and Beverage Operations Manager Centerplate Catering Hospitality Services – Glencoe, IL,
Scheduled over 50 employees by assigning shifts.
Hired qualified staff to fill Assistant Food and Beverage Manager, In Room Dining Attendants, Food Server, Bartender, Barista and VIP Club Lounge Attendant positions.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Supervised staff preparing and serving over 500 meals per day at peak
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Interviewed, hired, and supervised back of house staff.
Coordinated preparation of customer meals and monitored food handling for safety purposes.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Prepared and led food service training programs to teach staff safe food handling, preparation of foods for customers with allergies and dietary restrictions and in depth wine training with cocktail and beer summaries.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
Conferred with subordinate managers each day to assess needs and optimize activities.
Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
Inspected production areas to identify and correct unsafe or unauthorized practices.
Managed daily operations, including supervising multiple team members across 4 locations.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Enforced security policies and procedures to protect company assets from theft, loss or damage.
Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
Delivered positive customer experiences by implementing effective quality assurance practices.
Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
Improved morale and management communication by creating employee recognition and rewards practices.
Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Established organizational vision and developed strategies to achieve sales, profit and loss and customer service goals.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
11/2000 to 08/2015
General ManagerExos – Vero Beach, FL,
Enhanced operational performance by developing effective business development strategies, systems and procedures.
Designed sales and service strategies to improve revenue and retention.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Streamlined operational efficiencies by coordinating staff development and succession planning.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Encouraged, trained and disciplined employees to maximize performance.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
Strategized long-term business needs while generating guest relations feedback for process improvements.
Developed [Number] internal candidates for general management promotion opportunities.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, [Type] and profits.
Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality.
Managed scheduling for [Number] employees to ensure optimal productivity.
Improved [Type] development process by mentoring and onboarding more than [Number] employees.
Saved costs by managing shrink processes and inventory levels for corrective action planning.
Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
Managed [Type] operations, including hiring, coaching and mentoring team of [Number] sales representatives.
Empowered staff members to contribute to continuous improvement, quality and growth of company by using [Skill] and [Skill].
Collaborated with [Number]-person team to effectively manage $[Number] annual marketing budget.
Decreased costs by negotiating with vendors and suppliers for better prices.
Diminished financial discrepancies, monitored quotes, production and material planning and bank reconciliations.
Improved productivity metrics by [Number]% through sales forecasting, resource allocation and managing scheduled labor.
Consistently complied with company policies and government regulations.
Mitigated operational risk, compiling performance, financial, headcount and AUM data to forecast outlook.
Trained and developed culinary personnel to strive for continuous knowledge and professional development.
Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
Developed and implemented successful marketing programs, bringing store from [Type] to [Type] place in district.
Strengthened product branding initiatives and maximized outreach by overseeing all marketing and membership acquisitions, community events, causes and organizations and business development.
Oversaw all corporate communications to streamline data and information sharing initiatives.
Managed talent acquisition and oversight for over [Number] internal/external placements.
Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Directed [Number] managers with over [Number] associates across [Number] departments that generated over $[Number] in revenue.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
Motivated and led team members to work together to achieve targets.
Tracked weekly sales to develop senior leadership reports for business development planning.
Partnered with [Job title]s to develop and implement merchandising plans to guarantee profitability on weekly basis.
Mitigated regulatory risks by overseeing all compliance visits to ensure adherence to protocol.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
Education and Training
Expected in 06/2002
Bachelor of Arts: Art History, Criticism, And Conservation California State University - Fullerton - Fullerton, CA GPA:
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