Food And Beverage Operations Manager resume example with 16+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Experienced food and beverage operations manager, successful at reducing costs, increasing productivity, maximizing customer satisfaction and improving associates relations. Exceptional leader with strong communication and conflict resolution abilities. 15 Years of progressive leadership experience.
Skills
Menu development
Micros experts
Tips trainer
Scheduling and weekly payroll
Budgeting and forecasting
Liquor, wine, beer and equipment ordering
Training & Development
Certified Mixologist
Recruitment and hiring
Work History
Food and Beverage Operations Manager, 12/2018 to 03/2021 Centerplate Catering Hospitality Services – Virginia Beach, VA,
Managed banquet, event services, lobby lounge, restaurants, In Room Dining and Starbucks departments
Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
Created detailed reports on weekly, monthly and annual expenses and revenues, using Clear Sky, Hotshop and people soft systems.
Identified customer needs to respond proactively to all concerns, boosting customer satisfaction scores by 3% year-over-year.
Audited beverage inventory and cost control systems and processes through clear sky system.
Trained, supervised and motivated 65 employees to enhance customer service and encourage repeat business.
Appraised performance of 65-member team to provide feedback, improving productivity by 2% year-over year.
Reduced beverage and supply costs by 3% by implementing standards and inventory control.
Performed various office duties, including coordinating employee schedules, payroll, new hire training and calling for equipment service repairs.
Built stronger food and beverage menus aligned with trends, improved credibility of restaurant's program, and raised profitability per glass.
Food and Beverage Manager, 10/2012 to 12/2018 Stonebridge Companies – Brisbane, CA,
Oversaw fine dining restaurant, casual restaurant, lobby lounge , In Room Dining, Illy café, and club lounge departments.
Trained food and beverage service personnel, confirming staff ability to provide recommendations and answer questions.
Resolved customer complaints involving food or beverage quality and service.
Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
Oversaw overall beverage program, including selection, ordering and inventory controls of wine, beer and alcohol program.
Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
Built stronger food and beverage menus aligned with trends, improved credibility of restaurant's program, and raised profitability per glass.
Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
Audited food and beverage inventory and cost control systems and processes through Clear sky and Hotshop
Performed various office duties, including coordinating employee schedules, payroll, new hire training and calling for equipment service repairs.
Restaurant Manager, 10/2006 to 10/2012 Macy's, Inc. – Riverhead, NY,
Oversaw casual restaurant, JW steak house, lobby bar, In Room Dining, Starbucks and concierge lounge.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
Carefully interviewed, selected, trained and supervised staff.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and beverage and service.
Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
Investigated and integrated enhanced service and team management strategies to boost business profits.
Bartender, 06/2004 to 10/2006 Alterra Mountain Co – Snowshoe, WV,
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Poured and prepared mixed drinks for over 200 customers daily and created new libations drawing in clientele.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Set up glassware, liquor and other necessary supplies for special events.
Maintained accurate cash drawer of $3000 per shift.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Associate of Arts: Hotel, Motel, And Restaurant Management, Expected in 06/2000 IMEP College - Rabat, Morocco, GPA:
Additional Information
Completed TOFEL(English level) with Lado International College - Virginia
Successfully finished all Microsoft classes with New Horizon Computer school - Washington DC
Completed foundation of leadership training - Marriott International
Attended 3 day event operations training. Marriott International
Completed Impact of leadership training - Marriott International
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