Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced food and beverage operations manager, successful at reducing costs, increasing productivity, maximizing customer satisfaction and improving associates relations. Exceptional leader with strong communication and conflict resolution abilities. 15 Years of progressive leadership experience.

Skills
  • Menu development
  • Micros experts
  • Tips trainer
  • Scheduling and weekly payroll
  • Budgeting and forecasting
  • Liquor, wine, beer and equipment ordering
  • Training & Development
  • Certified Mixologist
  • Recruitment and hiring
Work History
Food and Beverage Operations Manager, 12/2018 - 03/2021
Centerplate Catering Hospitality Services Virginia Beach, VA,
  • Managed banquet, event services, lobby lounge, restaurants, In Room Dining and Starbucks departments
  • Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
  • Created detailed reports on weekly, monthly and annual expenses and revenues, using Clear Sky, Hotshop and people soft systems.
  • Identified customer needs to respond proactively to all concerns, boosting customer satisfaction scores by 3% year-over-year.
  • Audited beverage inventory and cost control systems and processes through clear sky system.
  • Trained, supervised and motivated 65 employees to enhance customer service and encourage repeat business.
  • Appraised performance of 65-member team to provide feedback, improving productivity by 2% year-over year.
  • Reduced beverage and supply costs by 3% by implementing standards and inventory control.
  • Performed various office duties, including coordinating employee schedules, payroll, new hire training and calling for equipment service repairs.
  • Built stronger food and beverage menus aligned with trends, improved credibility of restaurant's program, and raised profitability per glass.
Food and Beverage Manager, 10/2012 - 12/2018
Stonebridge Companies Brisbane, CA,
  • Oversaw fine dining restaurant, casual restaurant, lobby lounge , In Room Dining, Illy café, and club lounge departments.
  • Trained food and beverage service personnel, confirming staff ability to provide recommendations and answer questions.
  • Resolved customer complaints involving food or beverage quality and service.
  • Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
  • Oversaw overall beverage program, including selection, ordering and inventory controls of wine, beer and alcohol program.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Built stronger food and beverage menus aligned with trends, improved credibility of restaurant's program, and raised profitability per glass.
  • Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
  • Audited food and beverage inventory and cost control systems and processes through Clear sky and Hotshop
  • Performed various office duties, including coordinating employee schedules, payroll, new hire training and calling for equipment service repairs.
Restaurant Manager, 10/2006 - 10/2012
Macy's, Inc. Riverhead, NY,
  • Oversaw casual restaurant, JW steak house, lobby bar, In Room Dining, Starbucks and concierge lounge.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Carefully interviewed, selected, trained and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and beverage and service.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
Bartender, 06/2004 - 10/2006
Alterra Mountain Co Snowshoe, WV,
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Poured and prepared mixed drinks for over 200 customers daily and created new libations drawing in clientele.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Maintained accurate cash drawer of $3000 per shift.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Associate of Arts: Hotel, Motel, And Restaurant Management, Expected in 06/2000
-
IMEP College - Rabat, Morocco,
GPA:
Additional Information
  • Completed TOFEL(English level) with Lado International College - Virginia
  • Successfully finished all Microsoft classes with New Horizon Computer school - Washington DC
  • Completed foundation of leadership training - Marriott International
  • Attended 3 day event operations training. Marriott International
  • Completed Impact of leadership training - Marriott International

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

92Good

resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended

  • IMEP College

Job Titles Held:

  • Food and Beverage Operations Manager
  • Food and Beverage Manager
  • Restaurant Manager
  • Bartender

Degrees

  • Associate of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: