food and beverage manager and co owner resume example with 14+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Entrepreneurial Manager offering progressive experience in operations leadership. Skilled at identifying and implementing process improvements to drive efficiency and productivity. Motivating leader with proven success managing cross-functional teams. Skilled in multiple computer programs. Excellent in customer/client satisfaction.
Skills
Customer service background
POS/PMS software proficiency
Marketing
Hospitality service expertise
Guest relations management
Sale expertise
Food sales and promotions
Guest experiences
Event planning
Outstanding communication skills
Interpersonal communications
Leadership
Hotel operations and management
Payroll management
Training and development
Administrative support
Work History
Food and Beverage Manager and Co-Owner, 02/2011 to Current Penn National Gaming – Alton, IL,
Motivated staff to perform at peak efficiency and quality
Set schedules for staff by planning and designating shifts and hours
Organized and oversaw food service training to educate employees on customer satisfaction, meal preparation and safety
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day
Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements
Purchased food and cultivated strong vendor relationships
Hired and managed employees
Orchestrated positive customer experiences at all stages by overseeing every area of operation
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
Coordinated and organized all restaurant inventory
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
Helped develop prices based on inventory costs and portion sizes
Worked and trained staff on Toast POS computer program
Maintained accounting in Quickbooks and daily communication with CPA
Developed marketing strategies to increase sales numbers
Worked efficiently on Microsoft Office
Catering and Event Planning
Banquet service, Table service and Bar service
Hotel Manager, 02/2011 to Current Aim Nationallease – Norwalk, OH,
Overhauled existing PMS through execution of system upgrade from Innsight to InnRoad.
Managed daily/monthly bookkeeping, deposits, billing and mailing. Maintained communication with business accountant.
Scheduled/Budgeted front office and housekeeping hours
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Booked large groups for weddings, conferences and other events, providing best available room rates.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Handled team member complaints, suggestions and offered counseling.
Provided exceptional service and assistance to guests upon check-in.
Increased customer service ratings through personable service.
Provided services efficiently and with high level of accuracy.
Updated team members about changes in hotel products, services, pricing and policies.
Service Manager, 10/2009 to 01/2011 Hyatt – Charleston, SC,
Met with key customers to discuss service needs and develop effective and practical solutions.
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Monitored product quality and communicated necessary improvements to ownership.
Guided techs on automotive repair, tool usage and equipment operation
Kept customer records in Peachtree, accurately detailing customer information, payment processes, and accounting.
Worked with customers to educate and inform on proper tire product, service and maintenance to vehicles, and cost efficiency.
Scheduled customers vehicle maintenance, reminders, and made professional sales calls via phone and in person.
Kept organized files of customer accounts.
Input inventory upon product arrival and performed inventory of all shop products at year end.
Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Performed vehicle alignments using Hoffman equipment.
Assistant Food & Beverage Manager, 05/2006 to 10/2009 Three Crowns Golf Club – City, STATE,
Set schedules for up to 15 staff by planning and designating shifts and hours
Trained new team members on customer service and POS
Maintained inventory of beverages
Provided table service and beverage service
Created daily special menus, weekly
Helped maintain positive customer relations
Catering and banquet service for up to 150 people
Oversaw balancing of cash registers, reconciled transactions, bookkeeping
Maintained communication with other departments within Golf Club
Education
Associate of Science: Psychology Counseling , Expected in to Western Wyoming Community College - Rock Springs, WY GPA:
Continued Education
Associate of Applied Science: Hospitality Management , Expected in 2010 to Casper College - Casper, WY, GPA:
High School Diploma: , Expected in 2001 to Rawlins High School - Rawlins, WY, GPA:
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