Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Detail-oriented F&B Manager with 13 years of experience in food service management. Successful team leader with deep knowledge of hiring and training protocols. Budget-conscious when cutting service costs without sacrificing top-notch quality. Poised professional with extensive practice using conflict resolution techniques to drive smooth operations.

  • Purchasing
  • Training
  • Portioning understanding
  • Sanitation
  • Recruitment and hiring
  • Communications
  • Planning and coordination
  • Business operations
  • Organization
  • Process improvement
  • Team management
  • Supervision
  • Operational improvement
  • Project organization
  • Security systems
  • Problem resolution
  • Team building
  • Relationship development
  • First Aid/CPR
  • Inventory management
  • MS Office
  • Administrative support
  • Invoice generation
  • Customer service
Food and Beverage Manager, 06/2007 - 08/2020
Bobby Hotel Nashville, TN,
  • Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
  • Oversaw Grab and Go food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
  • Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
  • Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
  • Developed and implemented budgets, met or exceeded sales targets, hired, trained and supervised team members and fulfilled dining needs and desires of patrons.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Coordinated preparation of customer meals and monitored food handling for safety purposes.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Interviewed, hired, and supervised back of house staff.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Improved resource planning and allocation by streamlining security and administrative programs, business management operations and inventory control.
  • Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
  • Supervised property entrances and exits and monitored employee safety.
  • Installed cameras to investigate loss, fraud, theft and abuse by personnel or visitors.
  • Worked closely with IT department to ensure all information on computers and networks was completely secure.
  • Completed investigations of security incidents and wrote reports for the permanent record.
Retail Associate, 08/2006 - 06/2007
Under Armour, Inc. Franksville, WI,
  • Assisted customers by phone regarding store operations, products, promotions and orders.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Reduced store theft by observing customers, identifying security risks.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
Barista, 10/2005 - 12/2006
Elior Minot, ND,
  • Described menu items to customers and suggested products based on stated preferences.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Developed creative and appealing latte art techniques and instructed coworkers in method.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Gave details on coffee blends and preparation descriptions to customers.
  • Monitored cafe for seating availability, safety and well being of guests.
  • Received and accurately processed customer payments.
  • Educated customers on beverage menu items and provided samples of daily brews.
Education and Training
Associate of Arts: Criminal Justice, Expected in 05/2010
City College of San Francisco - San Francisco, CA

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School Attended

  • City College of San Francisco

Job Titles Held:

  • Food and Beverage Manager
  • Retail Associate
  • Barista


  • Associate of Arts

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