- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Detail-oriented F&B Manager with 13 years of experience in food service management. Successful team leader with deep knowledge of hiring and training protocols. Budget-conscious when cutting service costs without sacrificing top-notch quality. Poised professional with extensive practice using conflict resolution techniques to drive smooth operations.
- Purchasing
- Training
- Portioning understanding
- Sanitation
- Recruitment and hiring
- Communications
- Planning and coordination
- Business operations
- Organization
- Process improvement
- Team management
- Supervision
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- Operational improvement
- Project organization
- Security systems
- Problem resolution
- Team building
- Relationship development
- First Aid/CPR
- Inventory management
- MS Office
- Administrative support
- Invoice generation
- Customer service
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Food and Beverage Manager, 06/2007 - 08/2020
Bobby Hotel – Nashville, TN,
- Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
- Oversaw Grab and Go food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
- Developed and implemented budgets, met or exceeded sales targets, hired, trained and supervised team members and fulfilled dining needs and desires of patrons.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Coordinated preparation of customer meals and monitored food handling for safety purposes.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Interviewed, hired, and supervised back of house staff.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Improved resource planning and allocation by streamlining security and administrative programs, business management operations and inventory control.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
- Supervised property entrances and exits and monitored employee safety.
- Installed cameras to investigate loss, fraud, theft and abuse by personnel or visitors.
- Worked closely with IT department to ensure all information on computers and networks was completely secure.
- Completed investigations of security incidents and wrote reports for the permanent record.
Retail Associate, 08/2006 - 06/2007
Under Armour, Inc. – Franksville, WI,
- Assisted customers by phone regarding store operations, products, promotions and orders.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Processed payments and maintained accurate drawers to meet financial targets.
- Bagged, wrapped and packaged purchases according to customer needs.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Reduced store theft by observing customers, identifying security risks.
- Answered questions about current promotions and resolved issues according to store policies.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Managed cash register operations using POS system, including processing sales and returns.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
Barista, 10/2005 - 12/2006
Elior – Minot, ND,
- Described menu items to customers and suggested products based on stated preferences.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Developed creative and appealing latte art techniques and instructed coworkers in method.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Gave details on coffee blends and preparation descriptions to customers.
- Monitored cafe for seating availability, safety and well being of guests.
- Received and accurately processed customer payments.
- Educated customers on beverage menu items and provided samples of daily brews.
Associate of Arts: Criminal Justice, Expected in 05/2010
-
City College of San Francisco - San Francisco, CA
GPA:
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