Detail-oriented F&B Manager with 13 years of experience in food service management. Successful team leader with deep knowledge of hiring and training protocols. Budget-conscious when cutting service costs without sacrificing top-notch quality. Poised professional with extensive practice using conflict resolution techniques to drive smooth operations.
Skills
Purchasing
Training
Portioning understanding
Sanitation
Recruitment and hiring
Communications
Planning and coordination
Business operations
Organization
Process improvement
Team management
Supervision
Operational improvement
Project organization
Security systems
Problem resolution
Team building
Relationship development
First Aid/CPR
Inventory management
MS Office
Administrative support
Invoice generation
Customer service
Experience
Food and Beverage Manager, 06/2007 - 08/2020 Bobby Hotel – Nashville, TN,
Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
Oversaw Grab and Go food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
Developed and implemented budgets, met or exceeded sales targets, hired, trained and supervised team members and fulfilled dining needs and desires of patrons.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Priced and ordered food products, kitchen equipment and food service supplies.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
Coordinated preparation of customer meals and monitored food handling for safety purposes.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Interviewed, hired, and supervised back of house staff.
Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Improved resource planning and allocation by streamlining security and administrative programs, business management operations and inventory control.
Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
Supervised property entrances and exits and monitored employee safety.
Installed cameras to investigate loss, fraud, theft and abuse by personnel or visitors.
Worked closely with IT department to ensure all information on computers and networks was completely secure.
Completed investigations of security incidents and wrote reports for the permanent record.
Retail Associate, 08/2006 - 06/2007 Under Armour, Inc. – Franksville, WI,
Assisted customers by phone regarding store operations, products, promotions and orders.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Maintained current store, product and promotional knowledge to drive consistent sales.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Processed payments and maintained accurate drawers to meet financial targets.
Bagged, wrapped and packaged purchases according to customer needs.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Reduced store theft by observing customers, identifying security risks.
Answered questions about current promotions and resolved issues according to store policies.
Engaged shoppers, providing assistance and information on merchandise and product features.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Managed cash register operations using POS system, including processing sales and returns.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
Barista, 10/2005 - 12/2006 Elior – Minot, ND,
Described menu items to customers and suggested products based on stated preferences.
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Developed creative and appealing latte art techniques and instructed coworkers in method.
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Memorized official and off-menu preparations to serve all customer beverage desires.
Gave details on coffee blends and preparation descriptions to customers.
Monitored cafe for seating availability, safety and well being of guests.
Received and accurately processed customer payments.
Educated customers on beverage menu items and provided samples of daily brews.
Education and Training
Associate of Arts: Criminal Justice, Expected in 05/2010 - City College of San Francisco - San Francisco, CA GPA:
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