Outgoing Food & Beverage Manager, offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. Plus from my work in England a strong understanding of event ticketing and event management of consumer shows such as Ideal Home Show, London Boat Show and Crufts.
Highly responsible and reliable
Point of Sale (POS) system operation
Works well under pressure
Extensive hospitality background
Upbeat, outgoing and positive
Food safety understanding
Grew business in England from 2 employees to 12 employees in 3 years. WIth casual staff being as high as 150 on any event weekend.
Speaker at AEO Conference on Event Ticketing in 2007
Garnered more than 30 excellent performance reviews and testimonials from clients.
Sales of high quality fish products to restaurants and hotels in the UK
Driving sales each day with a team of 4
Dealing with unusual requests
Answered customers' questions and addressed problems and complaints in person and via phone.
Opened and closed the box office, which included counting cash drawers and making bank deposits.
Offered exceptional customer service to differentiate and promote the company brand.
Offered direction and gave constructive feedback to motivate team members.
Recruited, hired, developed and retained retail talent for the company.
Built quotes for events
Logistics for catering events
Party planner for rock and roll bands
Effectively managed and assisted kitchen staff in producing food for delivery service and take out
Food ordering and inventory
Provided courteous and informative customer service in an open kitchen format.
Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.
Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws.
CPR Training received Jan2015
Food Safe Serve Managers Certificate to 2019
TIPS- alcohol awareness training in Feb 2015
Courtyard Standard Training
2 years studying in chef and silver service waiting
Customer service skills
Excel, Word, basic Power Point and Outlook
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