LiveCareer-Resume

food and beverage manager resume example with 17+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education and Training
Keystone College La Plume, PA Expected in 2022 MBA : Accounting - GPA :
Marywood University Scranton, PA Expected in Bachelor of Science : Business - GPA :
Marywood University Scranton, PA Expected in 05/1999 Bachelor of Science : Business Administration And Finance - GPA :
Experience
Accor Hotels - Food and Beverage Manager
Chicago, IL, 02/2020 - 05/2020
  • Reduced food waste [Number]% by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Rock Bottom Restaurant & Brewery - Restaurant Bar Manager
Warrenville, IL, 09/2008 - 01/2020
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise.
  • Dropped inventory costs [Number]% by evaluating and adjusting vendor options to obtain more favorable pricing.
  • Delivered drink service at busy restaurant and served over [Number] guests nightly.
  • Mitigated health risks and reduced safety hazards by preparing drink items consistently, creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Strengthened financial controls to prevent theft and lost funds, maintaining highly accurate registers with balanced accounts.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales.
  • Monitored cash intake to eliminate discrepancies.
  • Promoted optimal beverage stock by monitoring monthly inventory and partnering with owner for corrective action planning to reduce expenses.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Improved customer base size by [Number]% through engaging in friendly chat with [Number] customers daily.
  • Provided quality control when creating house-made infusions, daily juice and preparations to eliminate downtime and maximize revenue.
  • Inventoried glass and stemware, cutting costs [Number]% through effective inventory management.
  • Enhanced profits by improving oversight of inventory use and strategically increasing costs of select menu items.
Applebee’s - Manager, Bartender, Server
City, STATE, 11/2002 - 09/2008
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Monitored patrons to keep alcohol consumption at designated levels.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Collected and organized more than $[Amount] in gross revenue and tips on [Timeframe] basis.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Prepared over [Number] mixed drinks and poured wine, beer and nonalcoholic beverages for average of [Number] patrons per shift.
  • Helped drive average ticket increases of [Number]% by upselling customers from shelf to premium brands.
  • Inventoried glass and stemware, cutting costs [Number]% through effective inventory management.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Managed up to [Number] customers per shift while simultaneously assisting [Number] restaurant servers.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.

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Resume Overview

School Attended

  • Keystone College
  • Marywood University
  • Marywood University

Job Titles Held:

  • Food and Beverage Manager
  • Restaurant Bar Manager
  • Manager, Bartender, Server

Degrees

  • MBA
  • Bachelor of Science
  • Bachelor of Science

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